Celebrity Cruise Line's parent, Royal Caribbean, sued Rolls Royce and Alstom Power Conversion over the multitude of problems Celebrity had with its Millennium-class ships (Millennium, Infinity, Summit and Constellation) pod propulsion systems. Over the initial years there were a number of cruises which were canceled or modified due to problems associated with bearing failures in the pods designed and provided by the companies.
While the problems have been significantly reduced (to the point that they are no longer noticed and are not news to the cruising public) the costs have been significant and RCCL sought $300 million in damages. While Alstom settled with a payment of $38 million a while back, it appears that Rolls Royce will be making payment/compensation of around $68 million this quarter.
I am sure there is more to the settlement than simply the payment of dollars. Issues concerning warranties, part support, etc. are obviously going to be part of a package that would not be set forth in the required announcement of a $68 million gain by RCCL.
Further, I am sure the RCCL initial demand included the worst case scenario of the expense associated with the replacement of the systems and the anticipated lost revenues. As such, I think it is clear that RCCL has recouped a very significant portion of its losses and has secured support for these now better performing pods for a significant period of time.
As I will outline in another post, this good news comes on the heels of Celebrity announcing that a number of the very successful aspects of the Solstice-class ships are going to be retrofitted into the Millennium-class ships.
Showing posts with label celebrity cruise line. Show all posts
Showing posts with label celebrity cruise line. Show all posts
Monday, January 11, 2010
Friday, August 28, 2009
Celebrity Equinox - Dining With the Captain and the Reidel Wine Seminar
The great thing about a great cruise is that so many great things are happening you don’t have enough time to write about them as quickly as you like…because there are other great things to be done.
Our next day, August 24th, was a sea day. It nicely allowed us to rest up before four hectic days visiting Israel and Egypt. However, I was so busy and having so much fun that “rest” never really happened. (I am actually writing this after having been to Israel and Egypt – which were truly fascinating and enlightening experiences – and which I will write extensively about.)
After spending some time with the kids, being a bit frustrated by the crowds around the pool and spas, and attending the Corning Hot Glass Show, which is quite popular, both in its education and the fun of hoping you will win one of the beautiful glass pieces they create in front of you, it was time to start checking out some of the Celebrity Life wine seminar offerings. Note, however, that the Celebrity Life program announced seems to be more of a repackaging of already existing Celebrity offerings; just with a bit more cache.
I attended the Reidel sponsored seminar on how the shape of the wine glass affects the taste of the wine. While I was familiar with the concept, what I had never done in quite so much detail was drink wine out of the various “wrong” glasses to confirm the glass makes a serious difference – good and bad. It was, to be sure, enjoyable and even a bit enlightening…and I have drunk and talked about my fair share of wine in my time. At the end of the seminar (which costs $87) you are given a voucher for a single set of four Reidel crystal glasses which you can carry off or have shipped for a reasonable price. You are also given the option of purchasing additional sets at a discounted price.
While I usually am very skeptical of the cruise lines pushing anything onboard which costs money, I honestly believe this seminar/purchase is an excellent value for anyone interested in wines except for the true expert. And Celebrity limits the number of people per cruise that can take the seminar to 40 (a number which was not reached on our cruise.) Also, this seminar is not available on every Celebrity cruise, so if you are interested, you may want to check in advance…though you cannot sign up for the seminars before boarding.
On the next sea day Celebrity will be holding a Wines From Around the World tasting in Cellar Masters. It is presented not so much as a seminar, but an opportunity to taste 20 different wines from 12 different countries along with appropriate canapés and such. Frankly, at a cost of $20 per person I think it is another tremendous value, even if you don’t care about another other than having a few glasses of wine. I will, of course, let you know how it goes.
I also had the honor of dining at the Captain’s Table with Captain Apostolos Bouzakis. Aside from the fact that my DW sat next to him and had nothing to do with me because she was so charmed by him and his good looks, Captain Bouzakis was the most open, friendly and animated captain I have dined with. Of course he answered questions, but he made us laugh. The Captain has invited us to the bridge and I am truly looking forward to seeing what one of the most state of the art large cruise ships has onboard.
Our next day, August 24th, was a sea day. It nicely allowed us to rest up before four hectic days visiting Israel and Egypt. However, I was so busy and having so much fun that “rest” never really happened. (I am actually writing this after having been to Israel and Egypt – which were truly fascinating and enlightening experiences – and which I will write extensively about.)
After spending some time with the kids, being a bit frustrated by the crowds around the pool and spas, and attending the Corning Hot Glass Show, which is quite popular, both in its education and the fun of hoping you will win one of the beautiful glass pieces they create in front of you, it was time to start checking out some of the Celebrity Life wine seminar offerings. Note, however, that the Celebrity Life program announced seems to be more of a repackaging of already existing Celebrity offerings; just with a bit more cache.
I attended the Reidel sponsored seminar on how the shape of the wine glass affects the taste of the wine. While I was familiar with the concept, what I had never done in quite so much detail was drink wine out of the various “wrong” glasses to confirm the glass makes a serious difference – good and bad. It was, to be sure, enjoyable and even a bit enlightening…and I have drunk and talked about my fair share of wine in my time. At the end of the seminar (which costs $87) you are given a voucher for a single set of four Reidel crystal glasses which you can carry off or have shipped for a reasonable price. You are also given the option of purchasing additional sets at a discounted price.
While I usually am very skeptical of the cruise lines pushing anything onboard which costs money, I honestly believe this seminar/purchase is an excellent value for anyone interested in wines except for the true expert. And Celebrity limits the number of people per cruise that can take the seminar to 40 (a number which was not reached on our cruise.) Also, this seminar is not available on every Celebrity cruise, so if you are interested, you may want to check in advance…though you cannot sign up for the seminars before boarding.
On the next sea day Celebrity will be holding a Wines From Around the World tasting in Cellar Masters. It is presented not so much as a seminar, but an opportunity to taste 20 different wines from 12 different countries along with appropriate canapés and such. Frankly, at a cost of $20 per person I think it is another tremendous value, even if you don’t care about another other than having a few glasses of wine. I will, of course, let you know how it goes.
I also had the honor of dining at the Captain’s Table with Captain Apostolos Bouzakis. Aside from the fact that my DW sat next to him and had nothing to do with me because she was so charmed by him and his good looks, Captain Bouzakis was the most open, friendly and animated captain I have dined with. Of course he answered questions, but he made us laugh. The Captain has invited us to the bridge and I am truly looking forward to seeing what one of the most state of the art large cruise ships has onboard.
Monday, August 3, 2009
Which is the Best Luxury Cruise Line - Another View
I guess I asked for this.
As most of you know, I believe SeaDream is a very good product...in fact, one of the best. However, you really have to want to be on SeaDream or you will be sorely disappointed. It has cabins; not suites and their are no balconies of any sort. It is a fairly casual affair. It is small, so if you do not like your shipmates you can be in for a long cruise. (But also is why the ships are great for large families and charters). They are not fun in even slightly rough seas and rainy days are not filled with activities and venues for private escapes. Also, itineraries need to be considered. These ships are, by nature, limited in ports and duration. However, the cuisine is very good and the service is strong.
But you need to ask yourself a single question before you get into your analysis: Do I need a suite? With so many luxury cruisers answering that questions in the affirmative it is no wonder that such a strong product has so many sailing with availability. That is not a criticism, but a reality check. Balinese beds and a marina are great, but defining the best luxury cruise line by them is - for a competent travel agent - a worry.
I have heard such divergent views on Regent Seven Seas (It was fantastic vs. It was terrible. The service was outstanding vs. The service was horrific., The food was marginal vs. The food is was great., etc. many times from the same cruise) that my approach has to be one of caution. Regent has taken the approach of keeping its prices higher, but adding what it has determined is value (ex. inclusive tours). If those tours are not attracting the true luxury guest, then it is a negative in two respects: Lack of justification for the higher prices (since the other luxury lines have slashed prices) and attraction of one-off non-luxury passengers who are attracted to the perceived added value. With excellent suites, newly renovated public areas and 700+ guests when sailing full, it is in a way the antithesis of SeaDream which has consistent raves from its small ship guests.
It has been mentioned that Silversea pours three different complimentary champagne while Regent pours none and Seabourn pours one. Seabourn continues to serve complimentary caviar. Would either cause me to declare Seabourn or Silversea the luxury champion? Me thinks not.
What I have heard from quite a number of guests returning from the Seabourn Odyssey is that she is the best of both worlds: highly personalized cruising with plenty of private space coupled with extraordinary service and cuisine. There have been grumblings of some minor misses on the triplets from a few people (but they were minor grumblings), but then I received an email from someone just back from the Seabourn Pride stating, "Trip was sooooooooooo over the top........I cannot begin to describe right now. We put the deposit down on a trip for next year." So the question becomes: Does size make a difference? Is the luxury experience on the Seabourn Odyssey better than the one on the Seabourn Pride? Are these two different luxury cruise lines or one luxury cruise line with different offerings?
SeaDream vs. Seabourn Pride vs. Seabourn Odyssey vs. Regent Voyager = 100 vs. 208 vs. 450 vs. 700+ (I use the "+" because Regent actively markets itself for children and, as such, the capacity - at least in the summer and holidays - can well exceed the published lower berth capacities).
So what is the best luxury cruise line? Tell me what your desires are. Tell me what your likes and dislikes are? Let me know what makes you happy. Only after I have that information can I tell you what the best luxury cruise line is...for you.
Are you looking for my opinion for me personally? It depends. You say, "What?". Yes, it depends.
If traveling with only my wife I would choose Seabourn without hesitation. Seabourn has greatly improved and unique itineraries and consistently high service and cuisine. Don't get me wrong, I do love the Seabourn Odyssey, but I would not exclude the triplets as the ship itself is not as important to me (for they all have more than acceptable faciliites for me.)
If I am traveling with my wife and children (ages 10 and 13) I would have said Regent Seven Seas...right up until I cruised on the Celebrity Solstice. (I don't think Seabourn is great for MY kids...though others disagree.) In two weeks I am cruising on the brand new Celebrity Equinox for 13 nights in two Concierge Class cabins. I have five evenings reserved in the specialty restaurants to start with. At less than $165.00 a day, adding a few dollars for specialty dining and having to sign for drinks and water doesn't really degrade the possibility of a luxury experience (as I sign at land-based restaurants and private clubs all the time.) I mean, Regent is marketing value to support its higher prices, right? And higher prices do not mean higher quality to an educated consumer, right? So right now I would say, "I don't know, but there are some good options." In the meantime I would say Regent may be the best of the "marketed as luxury lines" if they get their capacity in line with their ability, but I would look very hard at Celebrity.
So which is the best luxury cruise line...for you?
I pointed a number of my readers to Ralph Grizzle's Avid Cruiser website as I posted his short video on Seabourn Odyssey's cuisine. So today I read Ralph's post about which is the best luxury cruise line. He mentions Seabourn, Silversea, Regent Seven Seas, Crystal and SeaDream Yacht Club. His choice: SeaDream, but not because of the totality of the product, but some very specific personal likes (sleeping under the stars, small demand at the marina, etc.)
This is where the difference between analysis, providing info and personal preferences can really create issues for those relying on what one writes or says. (I actually had one client contact Ralph about the marina on Odyssey and then seek advice from me...which is great by the way...as a result of his personal bias - said in a nice way.)
As most of you know, I believe SeaDream is a very good product...in fact, one of the best. However, you really have to want to be on SeaDream or you will be sorely disappointed. It has cabins; not suites and their are no balconies of any sort. It is a fairly casual affair. It is small, so if you do not like your shipmates you can be in for a long cruise. (But also is why the ships are great for large families and charters). They are not fun in even slightly rough seas and rainy days are not filled with activities and venues for private escapes. Also, itineraries need to be considered. These ships are, by nature, limited in ports and duration. However, the cuisine is very good and the service is strong.
But you need to ask yourself a single question before you get into your analysis: Do I need a suite? With so many luxury cruisers answering that questions in the affirmative it is no wonder that such a strong product has so many sailing with availability. That is not a criticism, but a reality check. Balinese beds and a marina are great, but defining the best luxury cruise line by them is - for a competent travel agent - a worry.
I have heard such divergent views on Regent Seven Seas (It was fantastic vs. It was terrible. The service was outstanding vs. The service was horrific., The food was marginal vs. The food is was great., etc. many times from the same cruise) that my approach has to be one of caution. Regent has taken the approach of keeping its prices higher, but adding what it has determined is value (ex. inclusive tours). If those tours are not attracting the true luxury guest, then it is a negative in two respects: Lack of justification for the higher prices (since the other luxury lines have slashed prices) and attraction of one-off non-luxury passengers who are attracted to the perceived added value. With excellent suites, newly renovated public areas and 700+ guests when sailing full, it is in a way the antithesis of SeaDream which has consistent raves from its small ship guests.
It has been mentioned that Silversea pours three different complimentary champagne while Regent pours none and Seabourn pours one. Seabourn continues to serve complimentary caviar. Would either cause me to declare Seabourn or Silversea the luxury champion? Me thinks not.
What I have heard from quite a number of guests returning from the Seabourn Odyssey is that she is the best of both worlds: highly personalized cruising with plenty of private space coupled with extraordinary service and cuisine. There have been grumblings of some minor misses on the triplets from a few people (but they were minor grumblings), but then I received an email from someone just back from the Seabourn Pride stating, "Trip was sooooooooooo over the top........I cannot begin to describe right now. We put the deposit down on a trip for next year." So the question becomes: Does size make a difference? Is the luxury experience on the Seabourn Odyssey better than the one on the Seabourn Pride? Are these two different luxury cruise lines or one luxury cruise line with different offerings?
SeaDream vs. Seabourn Pride vs. Seabourn Odyssey vs. Regent Voyager = 100 vs. 208 vs. 450 vs. 700+ (I use the "+" because Regent actively markets itself for children and, as such, the capacity - at least in the summer and holidays - can well exceed the published lower berth capacities).
So what is the best luxury cruise line? Tell me what your desires are. Tell me what your likes and dislikes are? Let me know what makes you happy. Only after I have that information can I tell you what the best luxury cruise line is...for you.
Are you looking for my opinion for me personally? It depends. You say, "What?". Yes, it depends.
If traveling with only my wife I would choose Seabourn without hesitation. Seabourn has greatly improved and unique itineraries and consistently high service and cuisine. Don't get me wrong, I do love the Seabourn Odyssey, but I would not exclude the triplets as the ship itself is not as important to me (for they all have more than acceptable faciliites for me.)
If I am traveling with my wife and children (ages 10 and 13) I would have said Regent Seven Seas...right up until I cruised on the Celebrity Solstice. (I don't think Seabourn is great for MY kids...though others disagree.) In two weeks I am cruising on the brand new Celebrity Equinox for 13 nights in two Concierge Class cabins. I have five evenings reserved in the specialty restaurants to start with. At less than $165.00 a day, adding a few dollars for specialty dining and having to sign for drinks and water doesn't really degrade the possibility of a luxury experience (as I sign at land-based restaurants and private clubs all the time.) I mean, Regent is marketing value to support its higher prices, right? And higher prices do not mean higher quality to an educated consumer, right? So right now I would say, "I don't know, but there are some good options." In the meantime I would say Regent may be the best of the "marketed as luxury lines" if they get their capacity in line with their ability, but I would look very hard at Celebrity.
So which is the best luxury cruise line...for you?
Monday, July 6, 2009
Azamara's New "Celebrity" - Pimental To Take The Reigns -UPDATED
Since its launch Azamara Cruise Line has been neither fish nor fowl. It is a wonderful product, but has been stuck in sort of abyss between Celebrity (its premium brand "owner") and Oceania (an ultra-premium competitor operating virtually identical ships but with a much stronger brand identity).
With limited marketing on top of that, I unfortunately have heard "What is Azamara?" much more than "Great Itineraries. Great Price." Royal Caribbean (owner of Celebrity and, therefore, Azamara) has, obviously, also heard the same things and had decided to shake things up a bit.
Although not officially announced yet (now it is!), the word is that Larry Pimental, the former head of SeaDream Yacht Club, is going to be taking over the reigns (or, better, finally someone will specifically be taking them!) and will report directly to Royal Caribbean, while Celebrity will merely be providing the operational support. He is now the President and CEO of Azamara Cruises.
While there is no question that operating a 648 passenger upscale ship is far different from the 100 passenger luxury SeaDream Yachts, Pimental also brings his experience as the head of Seabourn (when it was in its infancy) and the decision to bring in the ill-matched 748 passenger Seabourn Sun onboard. As a result, there can be no question that Pimental "gets" the differences and understand how the product needs to be differentiated from both the luxury market and the 2,000 - 3,000 passenger cruise ship market.
I have listened to Pimental's energetic approach and almost gospel-like enthusiasm for SeaDream (before the financial problems of its owner caused a relationship-ending riff), so I have no question that he has some sort of vision and will be working hard to make it happen. My concern, though, is how he will meld with a cruise behemoth when he has spent so many of the last years working in a boutique setting.
I am looking forward tothe formal announcement and hearing what the vision is.
With limited marketing on top of that, I unfortunately have heard "What is Azamara?" much more than "Great Itineraries. Great Price." Royal Caribbean (owner of Celebrity and, therefore, Azamara) has, obviously, also heard the same things and had decided to shake things up a bit.
Although not officially announced yet (now it is!), the word is that Larry Pimental, the former head of SeaDream Yacht Club, is going to be taking over the reigns (or, better, finally someone will specifically be taking them!) and will report directly to Royal Caribbean, while Celebrity will merely be providing the operational support. He is now the President and CEO of Azamara Cruises.
While there is no question that operating a 648 passenger upscale ship is far different from the 100 passenger luxury SeaDream Yachts, Pimental also brings his experience as the head of Seabourn (when it was in its infancy) and the decision to bring in the ill-matched 748 passenger Seabourn Sun onboard. As a result, there can be no question that Pimental "gets" the differences and understand how the product needs to be differentiated from both the luxury market and the 2,000 - 3,000 passenger cruise ship market.
I have listened to Pimental's energetic approach and almost gospel-like enthusiasm for SeaDream (before the financial problems of its owner caused a relationship-ending riff), so I have no question that he has some sort of vision and will be working hard to make it happen. My concern, though, is how he will meld with a cruise behemoth when he has spent so many of the last years working in a boutique setting.
I am looking forward to
Tuesday, February 3, 2009
GOLDRING TRAVEL CONTEST - WIN A CELEBRITY CRUISE!
Goldring Travel, through New Jersey Life Magazine, is giving away a 4 night cruise on the Celebrity Century (or you may apply the value to a different Celebrity cruise and take a $1,500 credit).
You can enter the Winner's Circle Contest here: http://www.newjerseylife.com/about/index.aspx?pageID=825 . All the rules and restrictions are on the website.
And while you are entering the contest, check out the online version of New Jersey Life Magazine. There are some great articles and, this month, a number of great Spas worth checking out.
Good Luck!
You can enter the Winner's Circle Contest here: http://www.newjerseylife.com/about/index.aspx?pageID=825 . All the rules and restrictions are on the website.
And while you are entering the contest, check out the online version of New Jersey Life Magazine. There are some great articles and, this month, a number of great Spas worth checking out.
Good Luck!
Wednesday, January 28, 2009
Fresh Reports Regarding Regent Seven Seas Post-Refurbishment Abound (Note: Some Interesting Discussion in the Comments)
It seems like every day I am receiving Google alerts about yet another review, blog or travelogue by someone currently on a Regent cruise. My guess is that Regent is trying to quell some of the bad news of late by exposing chosen writers to write about their experiences...or at least encourage those that do posts things on the internet to write about its ships. I am sure that part of the plan is to highlight and market the recent refurbishments on the Voyager and Mariner.
Some of the reviewers are quite observant, while I do get a sense that some tiptoe around any controversy. One writer, for Cruise Critic, seems very nice (and I do enjoy reading the comments), but it is clear that this person has never been on a luxury cruise, so I wonder what the standards and expectations are. (Compared to Line A this is outstanding...but Line A is mass market).
That said, first, the bad news: When reading these reviews and, to be sure, posts on message boards, one thing which is very clear is that Navigator is the bad stepsister. She has reports of electrical failures, significant vibration, maintenance issues, serious service lapses and inconsistent food. She also is not scheduled for refit work until April 2010. One previously die hard supporter of Regent started off his posts singing Regent's praises, but left his cruise just filling unfulfilled and missing something. Therefore, as I have been saying for quite some time, absent something special or unique...
Now, the good news: The reports on the new public spaces are very good. There now are splashes of color and class rather than more of monotone blue. All I have read are praises and the photos I have seen appear to support the positive comments.
The only criticism I have consistently read of relates to the substitute chairs in the main dining rooms (Compass Rose) which are bulky and narrow; one person observing that some people squeeze themselves into the chairs, while others comment they are difficult to move. This should be the worst thing about any cruise, so unless you really need the space, I would look past the issues and enjoy the living room feel.
Prime 7, if you are into American Steakhouse cuisine (I find it hard to use a French term to describe that menu, but I just did), has been getting good reviews for the quality of its meats and portion sizes. Some of the more elegant menu items, however, may need some tweaking...or just aren't consistent with the American steakhouse palate.
Deck furniture is also receiving high marks, though some comments about there needing to be more lounges have to be weighed against the complaints that Regent is not stringent enough about removing towels and "placeholder" books/bags. Chair hogs on a luxury line hopefully is not a comment on a lowering of passenger standards.
One change that baffles me is the praise of the Coffee Corner. To me that is a mass market concept. On a luxury line, a fancy coffee machine should not be the focus; a waiter should be. On Celebrity Cruise Lines they have Cova® Café di Milano "Relax while enjoying a cappuccino and a European pastry with a friend at the Cova Café. Featuring Cova liqueurs, chocolates, and fresh pastries, this jewel offers a scrumptious taste of decadence." Of course, on Celebrity it is an extra charge, but the point is that on Regent the offering is inferior.
The one area I am holding out further comment on is service. I know Regent is open about its working to make this better. While some of the changes should be easily instituted, sometimes bad habits or poor training takes a bit longer. Since the refurbishments were not designed to address service, but just happened to be noted as an issue I will leave it for another day.
Some of the reviewers are quite observant, while I do get a sense that some tiptoe around any controversy. One writer, for Cruise Critic, seems very nice (and I do enjoy reading the comments), but it is clear that this person has never been on a luxury cruise, so I wonder what the standards and expectations are. (Compared to Line A this is outstanding...but Line A is mass market).
That said, first, the bad news: When reading these reviews and, to be sure, posts on message boards, one thing which is very clear is that Navigator is the bad stepsister. She has reports of electrical failures, significant vibration, maintenance issues, serious service lapses and inconsistent food. She also is not scheduled for refit work until April 2010. One previously die hard supporter of Regent started off his posts singing Regent's praises, but left his cruise just filling unfulfilled and missing something. Therefore, as I have been saying for quite some time, absent something special or unique...
Now, the good news: The reports on the new public spaces are very good. There now are splashes of color and class rather than more of monotone blue. All I have read are praises and the photos I have seen appear to support the positive comments.
The only criticism I have consistently read of relates to the substitute chairs in the main dining rooms (Compass Rose) which are bulky and narrow; one person observing that some people squeeze themselves into the chairs, while others comment they are difficult to move. This should be the worst thing about any cruise, so unless you really need the space, I would look past the issues and enjoy the living room feel.
Prime 7, if you are into American Steakhouse cuisine (I find it hard to use a French term to describe that menu, but I just did), has been getting good reviews for the quality of its meats and portion sizes. Some of the more elegant menu items, however, may need some tweaking...or just aren't consistent with the American steakhouse palate.
Deck furniture is also receiving high marks, though some comments about there needing to be more lounges have to be weighed against the complaints that Regent is not stringent enough about removing towels and "placeholder" books/bags. Chair hogs on a luxury line hopefully is not a comment on a lowering of passenger standards.
One change that baffles me is the praise of the Coffee Corner. To me that is a mass market concept. On a luxury line, a fancy coffee machine should not be the focus; a waiter should be. On Celebrity Cruise Lines they have Cova® Café di Milano "Relax while enjoying a cappuccino and a European pastry with a friend at the Cova Café. Featuring Cova liqueurs, chocolates, and fresh pastries, this jewel offers a scrumptious taste of decadence." Of course, on Celebrity it is an extra charge, but the point is that on Regent the offering is inferior.
The one area I am holding out further comment on is service. I know Regent is open about its working to make this better. While some of the changes should be easily instituted, sometimes bad habits or poor training takes a bit longer. Since the refurbishments were not designed to address service, but just happened to be noted as an issue I will leave it for another day.
Wednesday, November 26, 2008
Celebrity Solstice - An Absolutely Amazing and Impressive Ship - Part II
Having reviewed some of Celebrity Solstice's overall design, the pool/outside public spaces and the restaurants,I did want to add some additional photos.
Below is one of the bars aft of The Lawn Club. As you can see there is interesting lighting, the expected bar stools and tables with chairs...and in the rear (closeup shown further below), comfortable all-weather wicker seating. This sort of furniture, in various permutations, is found throughout the outdoor areas of the ship.
The Library is also of note. It is a truly inviting space with the addition of wonderful natural light. The proof of its good design was in the number of people I saw enjoying this space on a short cruise.
My thoughts now turn to the lounges.
One of my favorite spaces on Celebrity's Millennium-class ships is Michael's Club; a wonderful warm wooded, formal yet comfortable space originally designed as a cigar lounge, but transformed into a piano bar. On the Celebrity Solstice the space has been refined and made more cozy. Rather than being oriented for larger groups to have a performance, it has been broken down into three smaller areas: piano/bar, lounge by the fireplace and the living room.
The Martini Bar on Deck Four (sorry, no photo) is definitely a hub for more high energy activity. It is not my favorite space, but that is a personal preference. By the crowds and noise (yes it is one of the only loud spaces on the ship) it is definitely a place to have fun. One fellow passenger noted she enjoyed playing with the ice permanently located in the middle of one of the tables.
Across from the Martini Bar is the Passport Lounge, which is supposed to be a yacht-like locale. Having been on many yachts, I am not sure where that description came from.. It is not a great space; giving me a feeling that it probably is meant to handle overflow from the Martini Bar or for those who want to watch the action from afar.
I did not have a change to really enjoy the Sky Lounge Observation area, high overlooking the bow. It is a large space with great views and a very clean, white, appearance. It is pretty, but definitely reminds you that you are on a very large ship.
There is also a nice bar by the Casino which has an interesting row of LCD TVs showing "art-like" images either across the screens or simultaneously on all of them at the same time.
Finally, as to the lounges I am mentioning (and, yes, there are more), is Quasar, the disco. It has a definite Jetson's feel to it. I had wondered if the hanging chairs (see below) would be a hindrance or cool and, seeing the club packed, they are very cool. The space definitely has the feel of a good dance club, rather than a ship's disco. Also, being located just outside the Solstice Theater (as is the Stage Door Comedy Club), it draws people in to it rather than being a hidden place you need to seek out. Well done!
Below is one of the bars aft of The Lawn Club. As you can see there is interesting lighting, the expected bar stools and tables with chairs...and in the rear (closeup shown further below), comfortable all-weather wicker seating. This sort of furniture, in various permutations, is found throughout the outdoor areas of the ship.
The Library is also of note. It is a truly inviting space with the addition of wonderful natural light. The proof of its good design was in the number of people I saw enjoying this space on a short cruise.
My thoughts now turn to the lounges.
One of my favorite spaces on Celebrity's Millennium-class ships is Michael's Club; a wonderful warm wooded, formal yet comfortable space originally designed as a cigar lounge, but transformed into a piano bar. On the Celebrity Solstice the space has been refined and made more cozy. Rather than being oriented for larger groups to have a performance, it has been broken down into three smaller areas: piano/bar, lounge by the fireplace and the living room.
What this does is allow those who want to interact with the pianist to do so, those that want to be with the music, but not interact to do so, and those that like the ambiance to do so music in the background. Quite ingenious. [Note as to service: I am a regular drinker of Glenfiddich whisky. During my pre-inaugural cruise there was an open bar policy, but with only certain brands available. Somehow, without any real magic, I always had a Glenfiddich available. I certainly received, yet again, "Star Treatment". Outstanding!]
Another wonderful space is the Ensemble Lounge. It is the perfect name for this space, as it works as a sort of upscale jazz club and hub for the specialty restaurants (Murano, Tuscan Grille, Silk Harvest and Blu). It is a larger space with comfortable sofas, chairs and a bar with nicely designed pathways to the various restaurants and Michael's Club, so it seem intimate enough, rather than merely a passageway.
Across from the Martini Bar is the Passport Lounge, which is supposed to be a yacht-like locale. Having been on many yachts, I am not sure where that description came from.. It is not a great space; giving me a feeling that it probably is meant to handle overflow from the Martini Bar or for those who want to watch the action from afar.
I did not have a change to really enjoy the Sky Lounge Observation area, high overlooking the bow. It is a large space with great views and a very clean, white, appearance. It is pretty, but definitely reminds you that you are on a very large ship.
There is also a nice bar by the Casino which has an interesting row of LCD TVs showing "art-like" images either across the screens or simultaneously on all of them at the same time.
Finally, as to the lounges I am mentioning (and, yes, there are more), is Quasar, the disco. It has a definite Jetson's feel to it. I had wondered if the hanging chairs (see below) would be a hindrance or cool and, seeing the club packed, they are very cool. The space definitely has the feel of a good dance club, rather than a ship's disco. Also, being located just outside the Solstice Theater (as is the Stage Door Comedy Club), it draws people in to it rather than being a hidden place you need to seek out. Well done!
My last post will be discussing the Accommodations, focusing mostly on the AquaClass Cabins.
Saturday, November 22, 2008
Celebrity Solstice - An Absolutely Amazing and Impressive Ship - Part I
Being as skeptical and critical as I am, I did not board the brand new Celebrity Solstice for my Pre-Inaugural Cruise with any expectation other than it would be a solid, but similar, Celebrity product but in a megasize. I was very wrong!
The Solstice impresses from the moment you board and Wow's you at literally every turn. Simply put: The Celebrity Solstice is, overall, the most elegant and beautifully designed cruise ship I have ever been on.
First, some perspective, as we take a short tour of the ship. The ship is very large. While you can have some absolutely wonderful, and true luxury experiences, all over the ship...you do have to walk, well, all over the ship. While it is a bit smaller than the QM2, it probably is the best ship to compare it to in the premium market (about 122,000 gross tons vs. 150,000 gross tons...which is actually a complicated measure of volume). However, the Solstice simply blows away the QM2 when it comes to design, style, fit, finish, amenities, elegance...well you get the picture. Even if you are traveling in Grill Class on the QM2, you need to stay in your "protected space" to have an upscale to luxury experience. On the Solstice, you can have it all over the ship.
Specifically about the ship, I want to first mention The Lawn Club. I thought this was just hype and silly...that was before I boarded. It is actually a really beautiful space where you get a wonderful feeling of peace and color (as it is is a painting). Little touches like beautifully shaped teak benches, huge flower pots that light up from within, arching canopies and the like make it a sensory feast. There is golf putting, bocce and other lawn activities. Yes, it sounds hokey, but it isn't.
The Pool Area is also, while too large for me (personally) is absolutely beautiful and provides many nooks, types of shade, open spaces and things to see and do. If you look closely at the two photos you will see large beige beds tucked in between white sailcloth, the dancing waters fountain, lots of architecturally interesting details and style. What you can't see are the many different seating options, ranging from all-weather wicker chairs and lounges to hanging tented hammocks for two.
What you also cannot see are the areas forward and aft off the Pool area. There are so many different places to sit, lounge or gather in groups. It really impressed me with not only the amount of open deck areas not involving the Pool area, but how many different types of seating, awnings, shapes, etc. Celebrity used.
The Solarium is a beautiful space and also has many nice and creative touches, from dancing streams of lit water, to unique tented beds and a solar grid on its glass roof. It is also home to the AquaSpa Cafe for lighter lunches in smaller portions such as blackened tuna or chicken breast and an awesomely chosen salad bar.
The Speciality Restaurants are each a work of art and Celebrity has emphasized that not only are the menus unique to Solstice, but the food quality is much improved, more creative and it at a standard much higher than on its other ships. (The improvements in quality and creativity will be migrating to the other ships by the summer.)
The main restaurant, The Grand Epernay, really didn't do much for me during the day. In the evening "the look" was there. Elegance in a huge space with incredibly comfortable chairs, wonderful lighting and no sense of crowding at all. The chandeliers are unique and the wine cellar is awesome. In the photo below it is the long tower at the far end of the restaurant and runs floor to ceiling. As for the food, whether it was a goat cheese and beet salad, roasted quail or a chocolate tower filled with a light chocolate cream creation, it complimented the room.
Now, each speciality restaurant has its own personality and I am confident in saying is as beautiful as some of the finest restaurants on land. There is a reason for this: The restaurants were created by the top restaurant designers in the industry. I will talk about them more in another post, but in order of appearance below there are Murano (most formal); Tuscan Grille (steakhouse); Silk Harvest (Asian); and, Blu (AquaClass - more on this below).
Although I do not have photos to share at the moment, the Oceanview Cafe and Grill (aka buffet) is also a winner. It is bright, clean, plays off of the colors of white and blue and uses - with great success - a number of islands in addition to more traditional buffet setups. This pretty much eliminates long lines (other than for fresh pasta) and with the lighting and presentation make the food very attractive. The food varies from Asian to BBQ to Mexican to Continental and are all clearly marked overhead (so you don't have to crowd areas to see what is there). And get this: There are actual bowls for salads! Missing: Trays! You actually bring a plate of food to your table and dine. Very nice touches.
There are also other venues, such as Bistro on Five for crepes, the Mast Grill and Bar (pool food and drinks) and Cafe al Bacio for coffees and gelato.
I also do not have, at the moment, photos of the Shopping Areas, but they are worthy of note. There are true shops, not ones filled with cruise line "stuff" and they are designed to look and feel like true boutiques and you may not only stroll through them, you can have private cocktail parties or intimate gatherings with an appointments. You have the sense of height, openness and style rather than low ceilings and tables filled with not so special "specials". I hope this concept works out.
In my next post I will discuss the lounges and cabins.
The Solstice impresses from the moment you board and Wow's you at literally every turn. Simply put: The Celebrity Solstice is, overall, the most elegant and beautifully designed cruise ship I have ever been on.
First, some perspective, as we take a short tour of the ship. The ship is very large. While you can have some absolutely wonderful, and true luxury experiences, all over the ship...you do have to walk, well, all over the ship. While it is a bit smaller than the QM2, it probably is the best ship to compare it to in the premium market (about 122,000 gross tons vs. 150,000 gross tons...which is actually a complicated measure of volume). However, the Solstice simply blows away the QM2 when it comes to design, style, fit, finish, amenities, elegance...well you get the picture. Even if you are traveling in Grill Class on the QM2, you need to stay in your "protected space" to have an upscale to luxury experience. On the Solstice, you can have it all over the ship.Specifically about the ship, I want to first mention The Lawn Club. I thought this was just hype and silly...that was before I boarded. It is actually a really beautiful space where you get a wonderful feeling of peace and color (as it is is a painting). Little touches like beautifully shaped teak benches, huge flower pots that light up from within, arching canopies and the like make it a sensory feast. There is golf putting, bocce and other lawn activities. Yes, it sounds hokey, but it isn't.
The Pool Area is also, while too large for me (personally) is absolutely beautiful and provides many nooks, types of shade, open spaces and things to see and do. If you look closely at the two photos you will see large beige beds tucked in between white sailcloth, the dancing waters fountain, lots of architecturally interesting details and style. What you can't see are the many different seating options, ranging from all-weather wicker chairs and lounges to hanging tented hammocks for two.
What you also cannot see are the areas forward and aft off the Pool area. There are so many different places to sit, lounge or gather in groups. It really impressed me with not only the amount of open deck areas not involving the Pool area, but how many different types of seating, awnings, shapes, etc. Celebrity used.The Solarium is a beautiful space and also has many nice and creative touches, from dancing streams of lit water, to unique tented beds and a solar grid on its glass roof. It is also home to the AquaSpa Cafe for lighter lunches in smaller portions such as blackened tuna or chicken breast and an awesomely chosen salad bar.
The Speciality Restaurants are each a work of art and Celebrity has emphasized that not only are the menus unique to Solstice, but the food quality is much improved, more creative and it at a standard much higher than on its other ships. (The improvements in quality and creativity will be migrating to the other ships by the summer.)The main restaurant, The Grand Epernay, really didn't do much for me during the day. In the evening "the look" was there. Elegance in a huge space with incredibly comfortable chairs, wonderful lighting and no sense of crowding at all. The chandeliers are unique and the wine cellar is awesome. In the photo below it is the long tower at the far end of the restaurant and runs floor to ceiling. As for the food, whether it was a goat cheese and beet salad, roasted quail or a chocolate tower filled with a light chocolate cream creation, it complimented the room.
Now, each speciality restaurant has its own personality and I am confident in saying is as beautiful as some of the finest restaurants on land. There is a reason for this: The restaurants were created by the top restaurant designers in the industry. I will talk about them more in another post, but in order of appearance below there are Murano (most formal); Tuscan Grille (steakhouse); Silk Harvest (Asian); and, Blu (AquaClass - more on this below).
Although I do not have photos to share at the moment, the Oceanview Cafe and Grill (aka buffet) is also a winner. It is bright, clean, plays off of the colors of white and blue and uses - with great success - a number of islands in addition to more traditional buffet setups. This pretty much eliminates long lines (other than for fresh pasta) and with the lighting and presentation make the food very attractive. The food varies from Asian to BBQ to Mexican to Continental and are all clearly marked overhead (so you don't have to crowd areas to see what is there). And get this: There are actual bowls for salads! Missing: Trays! You actually bring a plate of food to your table and dine. Very nice touches.
There are also other venues, such as Bistro on Five for crepes, the Mast Grill and Bar (pool food and drinks) and Cafe al Bacio for coffees and gelato.
I also do not have, at the moment, photos of the Shopping Areas, but they are worthy of note. There are true shops, not ones filled with cruise line "stuff" and they are designed to look and feel like true boutiques and you may not only stroll through them, you can have private cocktail parties or intimate gatherings with an appointments. You have the sense of height, openness and style rather than low ceilings and tables filled with not so special "specials". I hope this concept works out.
In my next post I will discuss the lounges and cabins.
Wednesday, November 12, 2008
Celebrity Solstice - A Preview of My Upcoming Pre-Inaugural Cruise
Next week, after my attendance at the Global Superyacht Form http://www.superyachtevents.com/gsf/gsf2008.asp) in Amsterdam, I am flying to Ft. Lauderdale to board the brand new Celebrity Solstice for a two day pre-inaugural cruise.
What I am most interested in, other than the technical innovations such as the use of solar panels, is its AquaClass (spa) cabins with its private Blu restaurant, as well as its hopefully true ability to make this large ship classy, comfortable and anything but a mega-ship experience.
I will be checking out the Persian Gardens (an oasis of steam baths, saunas and such); access for which is included in the AquaClass cabins, but is extra cost for other passengers. Also the Solarium and various private lounges (such as Cellar Masters) and restaurants are tickling my interests.
I will leave to others to right about the "common" and will focus on what makes, or is supposed to make, this ship special. I do, however, feel obligated to check out the Lawn Club (putting green and all), the Hot Glass Show (in the glassblowing studio) and the dancing waters by the main pool.
One thought that greatly interests me is, does this focus on the ship actually play well for Celebrity as Americans look for closer cruises (shunning Europe due, in large part, to the the higher cost of airfare)? Does the Solstice provide passengers with an upscale experience where the ship is truly "the destination" as it cruises around the Caribbean?
What I do plan on doing, fair or not, is make a head-to-head comparison between the Seabourn triplets, the new Seabourn Odyssey and the Celebrity Solstice. It might not be competition, but if the Solstice can provide a sufficiently upscale experience, it might just give luxury passengers who look to the ship rather than the itinerary...and are looking harder at their cruise budget...a pretty interesting option.
The jury is not yet out. Court will be in session next week and the evidence will be examined and deliberations begun on November 19th! The verdict will be reported hopefully by next weekend.
If you have anything in particular you would like me to check out, please leave a comment or email me.
What I am most interested in, other than the technical innovations such as the use of solar panels, is its AquaClass (spa) cabins with its private Blu restaurant, as well as its hopefully true ability to make this large ship classy, comfortable and anything but a mega-ship experience.
I will be checking out the Persian Gardens (an oasis of steam baths, saunas and such); access for which is included in the AquaClass cabins, but is extra cost for other passengers. Also the Solarium and various private lounges (such as Cellar Masters) and restaurants are tickling my interests.
I will leave to others to right about the "common" and will focus on what makes, or is supposed to make, this ship special. I do, however, feel obligated to check out the Lawn Club (putting green and all), the Hot Glass Show (in the glassblowing studio) and the dancing waters by the main pool.
One thought that greatly interests me is, does this focus on the ship actually play well for Celebrity as Americans look for closer cruises (shunning Europe due, in large part, to the the higher cost of airfare)? Does the Solstice provide passengers with an upscale experience where the ship is truly "the destination" as it cruises around the Caribbean?
What I do plan on doing, fair or not, is make a head-to-head comparison between the Seabourn triplets, the new Seabourn Odyssey and the Celebrity Solstice. It might not be competition, but if the Solstice can provide a sufficiently upscale experience, it might just give luxury passengers who look to the ship rather than the itinerary...and are looking harder at their cruise budget...a pretty interesting option.
The jury is not yet out. Court will be in session next week and the evidence will be examined and deliberations begun on November 19th! The verdict will be reported hopefully by next weekend.
If you have anything in particular you would like me to check out, please leave a comment or email me.
Friday, October 24, 2008
Celebrity and Royal Caribbean to End Fuel Supplements
Effective November 10, 2008 Celebrity Cruises and Royal Caribbean Cruise Line will no longer charge fuel supplement for cruises scheduled to depart on or after January 1, 2010.
For 2009 and 2010 cruises booked prior to November 10, 2008 RCCL will determine on a quarterly basis whether fuel supplements will be refunded. Refunds, in the form of an onboard credit, will be provided if the closing price of West Texas Intermediate fuel is $65 or less, at the closing time of the New York Mercantile Exchange, two weeks prior to the beginning of the upcoming calendar quarter. When those conditions are met, an onboard credit will be provided to all guests on sailings that begin during the upcoming calendar quarter.
Put simply, adjustments will be made only four (4) times a year. That will be done two weeks prior to the beginning of each calendar quarter. So, for example, if on March 16, 2009 the price of oil is $65 those cruises departing during the period of April -June 2009 would have the fuel supplement refunded by way of an onboard credit.
This is a far less cumbersome formula than that being implemented by Carnival. I think it may be a balancing between using an understandable method with some of the risk spread versus trying to be as accurate as possible. I can't say that one is "better" than the other. What I can say is that I am glad this is happening sooner rather than later.
For 2009 and 2010 cruises booked prior to November 10, 2008 RCCL will determine on a quarterly basis whether fuel supplements will be refunded. Refunds, in the form of an onboard credit, will be provided if the closing price of West Texas Intermediate fuel is $65 or less, at the closing time of the New York Mercantile Exchange, two weeks prior to the beginning of the upcoming calendar quarter. When those conditions are met, an onboard credit will be provided to all guests on sailings that begin during the upcoming calendar quarter.
Put simply, adjustments will be made only four (4) times a year. That will be done two weeks prior to the beginning of each calendar quarter. So, for example, if on March 16, 2009 the price of oil is $65 those cruises departing during the period of April -June 2009 would have the fuel supplement refunded by way of an onboard credit.
This is a far less cumbersome formula than that being implemented by Carnival. I think it may be a balancing between using an understandable method with some of the risk spread versus trying to be as accurate as possible. I can't say that one is "better" than the other. What I can say is that I am glad this is happening sooner rather than later.
Some Interesting Options...And The Seabourn Difference
Some of you keep reading about Seabourn, but really don't know what the ships are like. Let's briefly compare a few ships, so you get the idea of how Seabourn can be so intimate and personalized.
I have chosen three of the better quality ships, so the comparison is meaningful.
Celebrity Solstice
Regent Seven Seas Voyager
Seabourn Legend
All all three are high quality ships and each provides a quality product.
The Solstice has far more in the way of facilities, options and unique venues (and I am very much looking forward to my pre-inaugural cruise in an AquaClass spa stateroom next month!). It also must service over 2,800 guests. In a way, the fantastic facilities are a substitute for some of the "impossible to provide to everyone" personalized service. To be sure, there is a WOW factor and a price point for most cabins/suites which is but a fraction of the two others it is compared to. However the top suites do get more personalized service to combine with those facilities and, at times, the prices are not so different from the other two. But if you shop carefully, good deals abound!
The Voyager has less facilities (and it is about to have some of its more tired ones updated shortly!) and, of course, less guests: 708. While I have issues with its staff training and inconsistency of service, the theory is that the service is of a higher, more personalized, nature. Its size and lower passenger count allows for open seat dining and a more "restaurant" vs. "grand ballroom", "club vs. dance hall" feel. However, due to the number of passengers it is almost impossible to provide proactive service. If you ask you will probably get what you want - within limits. But don't expect to get without asking.
The Seabourn Legend (and her two sisters) has the least amount of facilities, with a small (but adequate) spa, fitness center, library, etc. But with only 208 guests...7% percent of Solstice's and 30% of Voyager's guests...intuitive service and special touches are not only possible, it is a way of life. The staff quickly learns your name. They can give you real advice as to wines and menu items. They can see that you might want a lounge chair "just there" and also bring you refreshments, just in case...and unasked for. The food is of extraordinary quality and made ala minute rather than staged as hundreds (or thousands) line up at meal times on the other ships.
So as I sit here writing I recall just a few weeks ago I was sitting in the hot tub on the bow of a Seabourn ship with two friends (can you find it in the photo?), sailing out of a small port the other two ships cannot visit (for they are too large), and a bar waiter came up to us and said, "You look like you could use a bottle of champagne and three glasses." He was right...and we hadn't even thought about that. How did he know that?
I have chosen three of the better quality ships, so the comparison is meaningful.
Celebrity Solstice
All all three are high quality ships and each provides a quality product.
The Solstice has far more in the way of facilities, options and unique venues (and I am very much looking forward to my pre-inaugural cruise in an AquaClass spa stateroom next month!). It also must service over 2,800 guests. In a way, the fantastic facilities are a substitute for some of the "impossible to provide to everyone" personalized service. To be sure, there is a WOW factor and a price point for most cabins/suites which is but a fraction of the two others it is compared to. However the top suites do get more personalized service to combine with those facilities and, at times, the prices are not so different from the other two. But if you shop carefully, good deals abound!
The Voyager has less facilities (and it is about to have some of its more tired ones updated shortly!) and, of course, less guests: 708. While I have issues with its staff training and inconsistency of service, the theory is that the service is of a higher, more personalized, nature. Its size and lower passenger count allows for open seat dining and a more "restaurant" vs. "grand ballroom", "club vs. dance hall" feel. However, due to the number of passengers it is almost impossible to provide proactive service. If you ask you will probably get what you want - within limits. But don't expect to get without asking.
The Seabourn Legend (and her two sisters) has the least amount of facilities, with a small (but adequate) spa, fitness center, library, etc. But with only 208 guests...7% percent of Solstice's and 30% of Voyager's guests...intuitive service and special touches are not only possible, it is a way of life. The staff quickly learns your name. They can give you real advice as to wines and menu items. They can see that you might want a lounge chair "just there" and also bring you refreshments, just in case...and unasked for. The food is of extraordinary quality and made ala minute rather than staged as hundreds (or thousands) line up at meal times on the other ships.
So as I sit here writing I recall just a few weeks ago I was sitting in the hot tub on the bow of a Seabourn ship with two friends (can you find it in the photo?), sailing out of a small port the other two ships cannot visit (for they are too large), and a bar waiter came up to us and said, "You look like you could use a bottle of champagne and three glasses." He was right...and we hadn't even thought about that. How did he know that?
Saturday, September 6, 2008
Why Do Changes Always Bring Out Those People That Complain? (The Seabourn Experience)
It always fascinates me how anytime a cruise line makes a change it is perceived as an attack on the value of their cruise(s) to be. Whether it is an improvement, the elimination of an underutilized item or an actual cost-cutting measure (as if finding ways to keep prices down is a bad thing!), there are those that absolutely find it not only a horrible, but a sign of more things to come...raising the threat of the loss of loyal passengers.
Seabourn just spent many millions of dollars revamping the Sky Bars and Verandas on all three of the triplets (with structural and furniture changes) , improved the bedding, changed out the carpets, installed LCD TVs, announced the change out of all of the deck furniture and replacement of the tableware...with more improvements to be announced. Oh, yes, Seabourn is shortly going to be christening the first of three new ships which are being outfitted with two story, indoor/outdoor spas, cabanas, state of the art fitness equipment, more dining venues, etc.
Despite all of that, today I read on Cruise Critic how some perceive the elimination of the underutilized Seabourn Experiences (with many seeming to ignore that the most popular ones are being retained!) as cause for concern that the quality of the wines and liquors freely poured may soon be downgraded. Where the heck did that come from?
Celebrity eliminated its "gourmet bites" (waiters passing through the various public spaces in the evenings with after dinner snacks) because it found the vast majority of the food was being returned to the kitchen uneaten. Does that mean that Celebrity is going to reduce items on the buffet? Hardly.
Regent is eliminating its Circles of Interest program (a highly overpriced and underutilized program of supposedly more in depth learning and experiences over the course of a cruise). Does that mean it is eliminating some of its more unique ports? No way.
Norwegian Cruise Lines donation of its old mattresses...I can only imagine what could spin out of that!
Seabourn has announced, in advance of the maiden voyage of the Seabourn Odyssey, that it is making changes which will create overall improvement in the quality of the Seabourn product through establishing consistency through all it ships, installing upgrades to the existing fleet to assure same, and changing/eliminating various items whose time has come and gone.
Will some of the changes disappoint a few of their loyal guests? Of course. But just as I much preferred the blue ticket wallets of old, while others loved the Tumi ticket jackets in a presentation box, others like the newest ticket wallet, which I truly do not like! I can't wait to hear the same people claiming that the next version of ticket wallet will be an ominous omen. Yes, there will be concern over ticket wallets!
I guess some people just have to say what a terrible thing it all might be and how it just might shake their loyalty over the elimination of items which are, in relation to the cost of their cruises, hard to find affecting their bottom line among the tours, spa treatments and reserve wine selections they make. I do not count any person's money, but I do try to keep the value of the items complained of in perspective. For example, might I just say, if the complainers can find a cruise line that offers a complimentary tour like Seabourn has been providing (or even as it will still provide), cruise that line (and save the $200). Oh! That right. It doesn't exist. Or, if that complainer can find a cruise line with a more generous frequent guest program than Seabourn, providing a free 7 day cruise after 140 days, put your money there. Oh! That right, again. It doesn't exist. Or if that complainer can find a cruise line that has a more generous definition of which liquor is included, start drinking there (if the $200 extra on your cruise bill actually makes a difference).
And, as I mentioned in my post about the Mutiny on the Carnival Miracle, one must think about all the reasons you choose to cruise a particular line and a particular ship. You can complain about little tweaks made by a cruise line that are not going to change and you can even threaten to take your business elsewhere (thereby increasing the effect of that issue upon only yourself), but alas you will be ruining that which you came to enjoy: Your Cruise.
Seabourn just spent many millions of dollars revamping the Sky Bars and Verandas on all three of the triplets (with structural and furniture changes) , improved the bedding, changed out the carpets, installed LCD TVs, announced the change out of all of the deck furniture and replacement of the tableware...with more improvements to be announced. Oh, yes, Seabourn is shortly going to be christening the first of three new ships which are being outfitted with two story, indoor/outdoor spas, cabanas, state of the art fitness equipment, more dining venues, etc.
Despite all of that, today I read on Cruise Critic how some perceive the elimination of the underutilized Seabourn Experiences (with many seeming to ignore that the most popular ones are being retained!) as cause for concern that the quality of the wines and liquors freely poured may soon be downgraded. Where the heck did that come from?
Celebrity eliminated its "gourmet bites" (waiters passing through the various public spaces in the evenings with after dinner snacks) because it found the vast majority of the food was being returned to the kitchen uneaten. Does that mean that Celebrity is going to reduce items on the buffet? Hardly.
Regent is eliminating its Circles of Interest program (a highly overpriced and underutilized program of supposedly more in depth learning and experiences over the course of a cruise). Does that mean it is eliminating some of its more unique ports? No way.
Norwegian Cruise Lines donation of its old mattresses...I can only imagine what could spin out of that!
Seabourn has announced, in advance of the maiden voyage of the Seabourn Odyssey, that it is making changes which will create overall improvement in the quality of the Seabourn product through establishing consistency through all it ships, installing upgrades to the existing fleet to assure same, and changing/eliminating various items whose time has come and gone.
Will some of the changes disappoint a few of their loyal guests? Of course. But just as I much preferred the blue ticket wallets of old, while others loved the Tumi ticket jackets in a presentation box, others like the newest ticket wallet, which I truly do not like! I can't wait to hear the same people claiming that the next version of ticket wallet will be an ominous omen. Yes, there will be concern over ticket wallets!
I guess some people just have to say what a terrible thing it all might be and how it just might shake their loyalty over the elimination of items which are, in relation to the cost of their cruises, hard to find affecting their bottom line among the tours, spa treatments and reserve wine selections they make. I do not count any person's money, but I do try to keep the value of the items complained of in perspective. For example, might I just say, if the complainers can find a cruise line that offers a complimentary tour like Seabourn has been providing (or even as it will still provide), cruise that line (and save the $200). Oh! That right. It doesn't exist. Or, if that complainer can find a cruise line with a more generous frequent guest program than Seabourn, providing a free 7 day cruise after 140 days, put your money there. Oh! That right, again. It doesn't exist. Or if that complainer can find a cruise line that has a more generous definition of which liquor is included, start drinking there (if the $200 extra on your cruise bill actually makes a difference).
And, as I mentioned in my post about the Mutiny on the Carnival Miracle, one must think about all the reasons you choose to cruise a particular line and a particular ship. You can complain about little tweaks made by a cruise line that are not going to change and you can even threaten to take your business elsewhere (thereby increasing the effect of that issue upon only yourself), but alas you will be ruining that which you came to enjoy: Your Cruise.
Monday, September 1, 2008
Mariner of the Seas Travelogue - The Last Days and A Conclusion: An Interesting Experience
I am now back from my cruise. I am well rested and, while the product really is not for me, fairly impressed with most aspects of my cruise.
I left off with St. Maarten. It was, well and truly, overwhelming to see the Freedom of the Seas, Mariner of the Seas and Carnival Valor on the same dock. Over 10,000 cruise passengers descending upon this tiny island was actually kind of depressing because I knew none of the quainter places could possibly be quaint at all. We decided to stay on board the ship and had a very nice time.
As I looked closer at the Solarium I kept thinking, "If they just reduced the number of lounge chairs by 50% this would be an absolutely incredible space to be enjoyed as a real luxury." And with so many ashore, it was a wonderful place to be. Any luxury ship or hotel would be proud of the space, design, finishes, etc.; and even the lounges were very good. I did find the lack of any real bar service to be a let down. (I had a ritual of getting my wife 2 orange juices from the Windjammer Café because there was no option. Not a huge problem, but with a full bar in the area, but not opened until 2PM, it was a bit disappointing. But with an obvious plan for onboard review, but it not panning out, RCCL obviously has limited the bar's hours.)
We also enjoyed Johnny Rockets with the kids. It is pretty much identical in food and experience as it is on land...but I was able to get out of there paying only for shakes, floats and a beer (not available in land operations!).
I would be remiss not to mention the Ice Show. It was truly a wonderful show with ice skating, aerial acrobatics and good music. It is truly a not to be missed show. (And I am not a fan of cruise ship shows!)
With the last two days at sea, I found myself getting up, taking my book to the Concierge Lounge and reading while I sipped coffee, setting off for a bit in the Solarium then getting out of the sun and relaxing on my balcony...interspersed with some playtime with the kids (who spent a small fortune in the Arcade - conveniently located by the kid's facilities - when they were not involved in the kids programs), a visit to the casino or a walk around the ship. There were no lectures unrelated to selling things available on board.
We decided not to revisit Portofino, but did have a third night at Chops (the last evening), which was again a very nice experience. I must comment however, that while I truly did not like our main dining room waiter (I decided he just has a very sly way about him and his habit of shaking the wine bottle to get the last drop off really bothered me...I guess it was his "thing"), our assistant waiter, Courtney, was a diamond in the rough...and working very hard to do things the right way: poised, quiet, served properly, was friendly but not too much so and always greeted you with a genuine smile. That said, we thought it worth trying the last formal night to see how the lobster was. Surprisingly, for shipboard lobster it was very good! The presentation of the rice and vegetables was not great and we were not offered any seconds...which I saw being brought out to others (I didn't want one, but I felt like our waiter just wanted done with us.)
Final Thoughts:
I will give some ratings based upon the ship and a more mass-market experience. It would not be appropriate to rate things versus, say, Seabourn.
I am absolutely positive that even with the change of itinerary, the vast majority of passengers had a great time. Royal Caribbean delivered the product they promised to deliver...and the many guests who had been on 10+, 50+ and even 100+ (?) cruises with them spoke with true satisfaction. So for the right market, the ship delivers...and being docked next to the 5,000+ passenger Freedom of the Seas elicited great excitement from them not only about it, but the even larger Oasis of the Seas. For them I think the cruise (itinerary change and attendent horrrific lines at the tour desk excluded) would be an A.
For many food is something to be consumed; for some (many?) in great quantity and for others as either as subsistence or a time for socializing. For those wanting high quality food, the options are very limited...though surprisingly (at least for me) Chops had room on every night for additional diners and it is not a large venue. When Johnny Rockets is your best tasting lunch option... Anyway, for me the food was a C- (noting that marginal food served well probably would have tasted better), but for Chops I would give it a B+.
The kids had a great time, after settling in. My 9 year old was able to, for the first time, have some independence as Royal Caribbean very carefully makes sure the ship's public areas are safe. They have some crew in brightly colored safety vests/shirts and others quietly strolling around, but it afforded me the opportunity for my daughter (with a two-way radio always in hand) to venture out on her own or with a new found friend. My 12 year old found the Living Room and a few activities to be fun. While he proudly showed off his medal for coming in second in a Guitar Hero competition ("See Dad, all those hours of playing video games actually paid off!"), he did enjoy being able to come and go with his friends as he pleased. And I really didn't see any truly bad kids (thought, to be accurate, I was trying to avoid the masses!). So for kids I give the ship an A, but for the program (if your kids have been on a few cruises and have a "been there, done that" option) a C. New to cruising kids would probably rate it a B+. (I found the Celebrity programs to be a bit more sophisticated.) Overall cruise experience for the children: B+.
Our Grand Suite was very nice and out attendant was very good; leaving it spotless and never misplacing or accidentally throwing out anything. I do like the option to have quiet instrumental music in the bathroom. (Upgraded toiletries were just as good as Regent's!) The individual rheostat controlled lights by the bed and dimmers on all other lights in the suite were nice too. Our balcony was wide, but a bit too narrow. (This, I observed, was corrected on the Freedom-class ships.) I also found the complete array of glassware excellent, but wondered how it was to be used with the no bringing of alcohol on board policy in place. (BTW, I brought a bottle of Glenfiddich aboard in my luggage with no problem at all.) Frankly, without the Concierge Lounge as a quiet morning retreat with continental breakfast, its Concierge allowing me to avoid the Tour Desk's horrific lines and it complimentary drinks and canapés before dinner, I would have had a much less satisfactory cruise experience. I would rate the suite experience an A-.
One side comment: The staff needs to smile more and recognize the passengers. I know that with 3,735 passengers saying "Hello" and smiling all day and night is a daunting task, but the failure to do so leaves one with the impression that you are more of a bother than a guest. In fact, some times I was just ignored. To be fair, some were very good at acknowledging passengers, but that was most certainly a minority.
It also reminds me that the "software": the staff and crew that make an experience a luxury one. Sitting in the dining room with that wonderful view and the duo playing, I said a number of times, "If just the service and food were better." When entering the Concierge Lounge if I was greeted by, "Good Morning, Mr. Goldring" or "How was your son's parasailing?" I would have felt better. But with 3,700+ passengers every 7 days, to expect so much - and at the price we paid - would, well and truly, be unfair.
We went on a family cruise and the family is happy. It will not be remembered as special and will, to be sure, fade from our memories, but will do so as a non-descript good experience.
Overall, my feeling is that I can still readily recommend Royal Caribbean for the product it is. I cannot, as I can with Celebrity, recommend that a luxury experience can be had with a little knowledge about the ship and its offerings. Royal Caribbean does not market itself that way and, as I said, it delivers what it promises.
I left off with St. Maarten. It was, well and truly, overwhelming to see the Freedom of the Seas, Mariner of the Seas and Carnival Valor on the same dock. Over 10,000 cruise passengers descending upon this tiny island was actually kind of depressing because I knew none of the quainter places could possibly be quaint at all. We decided to stay on board the ship and had a very nice time.
As I looked closer at the Solarium I kept thinking, "If they just reduced the number of lounge chairs by 50% this would be an absolutely incredible space to be enjoyed as a real luxury." And with so many ashore, it was a wonderful place to be. Any luxury ship or hotel would be proud of the space, design, finishes, etc.; and even the lounges were very good. I did find the lack of any real bar service to be a let down. (I had a ritual of getting my wife 2 orange juices from the Windjammer Café because there was no option. Not a huge problem, but with a full bar in the area, but not opened until 2PM, it was a bit disappointing. But with an obvious plan for onboard review, but it not panning out, RCCL obviously has limited the bar's hours.)
We also enjoyed Johnny Rockets with the kids. It is pretty much identical in food and experience as it is on land...but I was able to get out of there paying only for shakes, floats and a beer (not available in land operations!).
I would be remiss not to mention the Ice Show. It was truly a wonderful show with ice skating, aerial acrobatics and good music. It is truly a not to be missed show. (And I am not a fan of cruise ship shows!)
With the last two days at sea, I found myself getting up, taking my book to the Concierge Lounge and reading while I sipped coffee, setting off for a bit in the Solarium then getting out of the sun and relaxing on my balcony...interspersed with some playtime with the kids (who spent a small fortune in the Arcade - conveniently located by the kid's facilities - when they were not involved in the kids programs), a visit to the casino or a walk around the ship. There were no lectures unrelated to selling things available on board.
We decided not to revisit Portofino, but did have a third night at Chops (the last evening), which was again a very nice experience. I must comment however, that while I truly did not like our main dining room waiter (I decided he just has a very sly way about him and his habit of shaking the wine bottle to get the last drop off really bothered me...I guess it was his "thing"), our assistant waiter, Courtney, was a diamond in the rough...and working very hard to do things the right way: poised, quiet, served properly, was friendly but not too much so and always greeted you with a genuine smile. That said, we thought it worth trying the last formal night to see how the lobster was. Surprisingly, for shipboard lobster it was very good! The presentation of the rice and vegetables was not great and we were not offered any seconds...which I saw being brought out to others (I didn't want one, but I felt like our waiter just wanted done with us.)
Final Thoughts:
I will give some ratings based upon the ship and a more mass-market experience. It would not be appropriate to rate things versus, say, Seabourn.
I am absolutely positive that even with the change of itinerary, the vast majority of passengers had a great time. Royal Caribbean delivered the product they promised to deliver...and the many guests who had been on 10+, 50+ and even 100+ (?) cruises with them spoke with true satisfaction. So for the right market, the ship delivers...and being docked next to the 5,000+ passenger Freedom of the Seas elicited great excitement from them not only about it, but the even larger Oasis of the Seas. For them I think the cruise (itinerary change and attendent horrrific lines at the tour desk excluded) would be an A.
For many food is something to be consumed; for some (many?) in great quantity and for others as either as subsistence or a time for socializing. For those wanting high quality food, the options are very limited...though surprisingly (at least for me) Chops had room on every night for additional diners and it is not a large venue. When Johnny Rockets is your best tasting lunch option... Anyway, for me the food was a C- (noting that marginal food served well probably would have tasted better), but for Chops I would give it a B+.
The kids had a great time, after settling in. My 9 year old was able to, for the first time, have some independence as Royal Caribbean very carefully makes sure the ship's public areas are safe. They have some crew in brightly colored safety vests/shirts and others quietly strolling around, but it afforded me the opportunity for my daughter (with a two-way radio always in hand) to venture out on her own or with a new found friend. My 12 year old found the Living Room and a few activities to be fun. While he proudly showed off his medal for coming in second in a Guitar Hero competition ("See Dad, all those hours of playing video games actually paid off!"), he did enjoy being able to come and go with his friends as he pleased. And I really didn't see any truly bad kids (thought, to be accurate, I was trying to avoid the masses!). So for kids I give the ship an A, but for the program (if your kids have been on a few cruises and have a "been there, done that" option) a C. New to cruising kids would probably rate it a B+. (I found the Celebrity programs to be a bit more sophisticated.) Overall cruise experience for the children: B+.
Our Grand Suite was very nice and out attendant was very good; leaving it spotless and never misplacing or accidentally throwing out anything. I do like the option to have quiet instrumental music in the bathroom. (Upgraded toiletries were just as good as Regent's!) The individual rheostat controlled lights by the bed and dimmers on all other lights in the suite were nice too. Our balcony was wide, but a bit too narrow. (This, I observed, was corrected on the Freedom-class ships.) I also found the complete array of glassware excellent, but wondered how it was to be used with the no bringing of alcohol on board policy in place. (BTW, I brought a bottle of Glenfiddich aboard in my luggage with no problem at all.) Frankly, without the Concierge Lounge as a quiet morning retreat with continental breakfast, its Concierge allowing me to avoid the Tour Desk's horrific lines and it complimentary drinks and canapés before dinner, I would have had a much less satisfactory cruise experience. I would rate the suite experience an A-.
One side comment: The staff needs to smile more and recognize the passengers. I know that with 3,735 passengers saying "Hello" and smiling all day and night is a daunting task, but the failure to do so leaves one with the impression that you are more of a bother than a guest. In fact, some times I was just ignored. To be fair, some were very good at acknowledging passengers, but that was most certainly a minority.
It also reminds me that the "software": the staff and crew that make an experience a luxury one. Sitting in the dining room with that wonderful view and the duo playing, I said a number of times, "If just the service and food were better." When entering the Concierge Lounge if I was greeted by, "Good Morning, Mr. Goldring" or "How was your son's parasailing?" I would have felt better. But with 3,700+ passengers every 7 days, to expect so much - and at the price we paid - would, well and truly, be unfair.
We went on a family cruise and the family is happy. It will not be remembered as special and will, to be sure, fade from our memories, but will do so as a non-descript good experience.
Overall, my feeling is that I can still readily recommend Royal Caribbean for the product it is. I cannot, as I can with Celebrity, recommend that a luxury experience can be had with a little knowledge about the ship and its offerings. Royal Caribbean does not market itself that way and, as I said, it delivers what it promises.
Thursday, August 28, 2008
Mariner of the Seas - A Hurricane Runs Through It...Almost
We were greeted with the news of Gustav, which is projected to take the same cruise we had scheduled: Haiti, Jamaica, Grand Cayman and Cozumel, we made a hard left (East) and are visiting St. Thomas and St. Maarten. This gives us 2 extra sea days and 2 ports I really have no great desire to visit.
One big plus to having a suite is that you do not need to need to stand in the tour desk line...or the line for ice show tickets. I must say I feel really bad for the people that stood in line for half a day to arrange tours only for the itinerary to be changed and them all having to stand in line for another half a day changing them again. Yesterday the line literally ran down 75% of the Promenade. That was much worse than the line of 100+ waiting for ice show tickets. I, on the other hand, just walked to the Concierge Lounge and the tours (parasailing) and ice show tickets were done instantly; albeit I did have to wait for one person.
The Concierge Lounge is also a nice place for a quiet drink before dinner. Nothing fancy, but definitely acceptable.
We have dined in Chops, the extra cost alternative steak restaurant ($25 per person) and have had two good to very good meals with very good service (better than Regent). Looking forward to a nice meal and a decent wine list (yes, it's true!) has made things a bit better. The grilled Portobella mushroom and asparagus spears was so good I had it both nights. My wife's tuna Carpaccio was OK and her lobster bisque was actually quite good. My veal chop was very good and my T-Bone was OK (far better than the main restaurant). My wife's filet mignon was very good as was her lamb. The ala carte side dishes were OK, but the huge baked potatoes are worthy of note. I cannot figure out why most people do not try this venue for at least one night. (Last night I tried Portofino and will let you know below if this second alternative restaurant also succeeds.)
Yesterday, while everyone was off the boat in St. Thomas I took some time to check out the ship sans the crowds.
- The Windjammer is actually a very pleasant space. The food, however, reminds me of the college cafeteria. I sampled a bit from here and a bit from there and most was just not that good; some awful. They do prepare vegetables nicely.
- The Solarium (the adults only pool and lounge area) is actually pretty darn nice. A lot of thought went into this space with comfortable lounges (fitted cushions over the standard pool lounges), nicely tiled mosaic flooring, numerous classy artistic touches and shelter from the wind. Any luxury line's guests would be pleased with this space. What a difference from a sea day with it overflowing with people, saved lounges, no room in the spas or pool, etc.
- The Main Pool is also a really nicely designed and attractive space...if you can get past the thousand plus lounge chairs.
- The Promenade is also very attractive if you look into the pub or wine bar and see it without the throngs of people.
And that is, for me, the problem. It is not signing for this or that (never bothered me). And most of the prices actually seem quite reasonable...save the bottled water. It is the people and the noise. Oh, that noise. It is exhausting. So I am avoiding it. My suite and balcony is great. The Concierge Lounge is nice. The Connoisseur's Club for a cigar and a whiskey is also nice (but could use better air cleaners). The alternative restaurants are also good. So there are places to make this ship OK.
But I will paint a picture from two nights ago that pretty much sums it up. After a nap on my balcony, we had drinks in the Concierge Lounge and then went to Chops for a nice meal. We then wandered over to the Connoisseur's Club and decided to call it a night. AND THEN IT WAS DISCO NIGHT IN THE PROMENADE. Bam, it hit me in the face. My lovely evening was ended by the reality of where I was. (But to be fair, there were hundreds of people that absolutely had a blast and the love the crowds and noise.)
Last night was interesting on a number of levels.
First, I have come to the conclusion that the Kid's Program is designed to work with the least common denominator and, therefore, loses the interest of most of the children. At first I thought it was my 12 year old being, well, 12 years old. But he has consistently told me that the programs are not of interest and, to be honest, they don't sound very interesting to me. (They probably were good 3-5 years ago, but times they are a changin'.) My 9 year old says she is treated as a child and the activities are "for babies". and, when looking at them, they pretty much all seem like "high energy, low thought" games. So many children simply opt out of the programs...and I actually have more work making sure my 9 year old is OK and entertained than when I am cruising on, for example, Regent or Celebrity. And I thought the kids would LOVE this cruise. It is was a main motivator for our being here in the first place. I guess rock climbing, miniature golf, etc. only goes so far with today's sophisticated children.
Second, the food thing really wears you down. Last night in Portofino we had an OK meal. Every word was scripted and the food had about the same amount of imagination. "My name is X and although I am from the Philippines, I will do my best to be your Italian waiter this evening." His assistant kept calling my wife "My Lady" and me "Senor". Huh??? My smoked duck salad was good, and the cold tomato soup was fine (not great), but the main course...the recommended pasta with seafood had no flavor other than crushed red peppers (a classic cover for no taste items) and frozen seafood. Even the recommended dessert sampler was just OK. Two of the four dishes were tasteless with one literally overwhelmed by the use of too much cornstarch, but the other two were actually quite good (tiramisu and a flourless chocolate cake). BUT the thing that really got me was the infamous pitch (not yet heard on this ship) about making sure we give great marks when we rate everything. We canceled our second seating in Portofino and have added a third at Chops. Tonight is our second venture into the main dining room.
Third, after our post-dinner drink my wife wanted to check out the party on the pool deck. I went back to the Suite. She wasn't 10 minutes behind me. Over 1,000 having a very loud, and very happy, time was just not something she could deal with. I came up with the idea of going to Ellington's in the Viking Crown Lounge on Deck 14 (yes...and there is one deck higher!) where we could observe the party from up high and through glass windows, shielded from the noise and crowds. It was actually very nice to observe...like Times Square on New Year's Eve. This leads me to conclude that my perspectives are, in fact, not actually fair. Royal Caribbean does an excellent job at delivering what it is supposed to be delivering. I don't eat at TGI Fridays; I don't go to dance clubs; and, although I am in far better "shape" to do it, I haven't done a belly flop in years.
Even with the itinerary change I do not see many sad faces, the food is being eaten, the parties are packed...and the ship is spotless, my suite remains pristine (and two burned out bulbs were changed immediately), and I am fairly relaxed about it all.
Today, we are in St. Maarten along with the Freedom of the Seas (5,000+ passengers) and the Carnival Valor. With over 10,000 people descending on this little island, believe it or not, Mariner of the Seas is our Oasis. (What a good name for a Royal Caribbean ship! OMG, RCCL has sucked me in!) But I do have the harsh reality of then having two days at sea having to share this very interesting ship with all those other people.
One big plus to having a suite is that you do not need to need to stand in the tour desk line...or the line for ice show tickets. I must say I feel really bad for the people that stood in line for half a day to arrange tours only for the itinerary to be changed and them all having to stand in line for another half a day changing them again. Yesterday the line literally ran down 75% of the Promenade. That was much worse than the line of 100+ waiting for ice show tickets. I, on the other hand, just walked to the Concierge Lounge and the tours (parasailing) and ice show tickets were done instantly; albeit I did have to wait for one person.
The Concierge Lounge is also a nice place for a quiet drink before dinner. Nothing fancy, but definitely acceptable.
We have dined in Chops, the extra cost alternative steak restaurant ($25 per person) and have had two good to very good meals with very good service (better than Regent). Looking forward to a nice meal and a decent wine list (yes, it's true!) has made things a bit better. The grilled Portobella mushroom and asparagus spears was so good I had it both nights. My wife's tuna Carpaccio was OK and her lobster bisque was actually quite good. My veal chop was very good and my T-Bone was OK (far better than the main restaurant). My wife's filet mignon was very good as was her lamb. The ala carte side dishes were OK, but the huge baked potatoes are worthy of note. I cannot figure out why most people do not try this venue for at least one night. (Last night I tried Portofino and will let you know below if this second alternative restaurant also succeeds.)
Yesterday, while everyone was off the boat in St. Thomas I took some time to check out the ship sans the crowds.
- The Windjammer is actually a very pleasant space. The food, however, reminds me of the college cafeteria. I sampled a bit from here and a bit from there and most was just not that good; some awful. They do prepare vegetables nicely.
- The Solarium (the adults only pool and lounge area) is actually pretty darn nice. A lot of thought went into this space with comfortable lounges (fitted cushions over the standard pool lounges), nicely tiled mosaic flooring, numerous classy artistic touches and shelter from the wind. Any luxury line's guests would be pleased with this space. What a difference from a sea day with it overflowing with people, saved lounges, no room in the spas or pool, etc.
- The Main Pool is also a really nicely designed and attractive space...if you can get past the thousand plus lounge chairs.
- The Promenade is also very attractive if you look into the pub or wine bar and see it without the throngs of people.
And that is, for me, the problem. It is not signing for this or that (never bothered me). And most of the prices actually seem quite reasonable...save the bottled water. It is the people and the noise. Oh, that noise. It is exhausting. So I am avoiding it. My suite and balcony is great. The Concierge Lounge is nice. The Connoisseur's Club for a cigar and a whiskey is also nice (but could use better air cleaners). The alternative restaurants are also good. So there are places to make this ship OK.
But I will paint a picture from two nights ago that pretty much sums it up. After a nap on my balcony, we had drinks in the Concierge Lounge and then went to Chops for a nice meal. We then wandered over to the Connoisseur's Club and decided to call it a night. AND THEN IT WAS DISCO NIGHT IN THE PROMENADE. Bam, it hit me in the face. My lovely evening was ended by the reality of where I was. (But to be fair, there were hundreds of people that absolutely had a blast and the love the crowds and noise.)
Last night was interesting on a number of levels.
First, I have come to the conclusion that the Kid's Program is designed to work with the least common denominator and, therefore, loses the interest of most of the children. At first I thought it was my 12 year old being, well, 12 years old. But he has consistently told me that the programs are not of interest and, to be honest, they don't sound very interesting to me. (They probably were good 3-5 years ago, but times they are a changin'.) My 9 year old says she is treated as a child and the activities are "for babies". and, when looking at them, they pretty much all seem like "high energy, low thought" games. So many children simply opt out of the programs...and I actually have more work making sure my 9 year old is OK and entertained than when I am cruising on, for example, Regent or Celebrity. And I thought the kids would LOVE this cruise. It is was a main motivator for our being here in the first place. I guess rock climbing, miniature golf, etc. only goes so far with today's sophisticated children.
Second, the food thing really wears you down. Last night in Portofino we had an OK meal. Every word was scripted and the food had about the same amount of imagination. "My name is X and although I am from the Philippines, I will do my best to be your Italian waiter this evening." His assistant kept calling my wife "My Lady" and me "Senor". Huh??? My smoked duck salad was good, and the cold tomato soup was fine (not great), but the main course...the recommended pasta with seafood had no flavor other than crushed red peppers (a classic cover for no taste items) and frozen seafood. Even the recommended dessert sampler was just OK. Two of the four dishes were tasteless with one literally overwhelmed by the use of too much cornstarch, but the other two were actually quite good (tiramisu and a flourless chocolate cake). BUT the thing that really got me was the infamous pitch (not yet heard on this ship) about making sure we give great marks when we rate everything. We canceled our second seating in Portofino and have added a third at Chops. Tonight is our second venture into the main dining room.
Third, after our post-dinner drink my wife wanted to check out the party on the pool deck. I went back to the Suite. She wasn't 10 minutes behind me. Over 1,000 having a very loud, and very happy, time was just not something she could deal with. I came up with the idea of going to Ellington's in the Viking Crown Lounge on Deck 14 (yes...and there is one deck higher!) where we could observe the party from up high and through glass windows, shielded from the noise and crowds. It was actually very nice to observe...like Times Square on New Year's Eve. This leads me to conclude that my perspectives are, in fact, not actually fair. Royal Caribbean does an excellent job at delivering what it is supposed to be delivering. I don't eat at TGI Fridays; I don't go to dance clubs; and, although I am in far better "shape" to do it, I haven't done a belly flop in years.
Even with the itinerary change I do not see many sad faces, the food is being eaten, the parties are packed...and the ship is spotless, my suite remains pristine (and two burned out bulbs were changed immediately), and I am fairly relaxed about it all.
Today, we are in St. Maarten along with the Freedom of the Seas (5,000+ passengers) and the Carnival Valor. With over 10,000 people descending on this little island, believe it or not, Mariner of the Seas is our Oasis. (What a good name for a Royal Caribbean ship! OMG, RCCL has sucked me in!) But I do have the harsh reality of then having two days at sea having to share this very interesting ship with all those other people.
Tuesday, August 12, 2008
Upgrades to Regent Seven Seas Voyager and Mariner
There was a very brief article of a mere seven (7) lines yesterday in Travel Weekly about upgrades to the Regent Seven Seas Voyager and Mariner, but interesting silence as to the Navigator. Also, while the $40,000,000 figure was used, it is hard to tell where the money will really be spent since Mariner is going to have its damaged pod replaced during its drydock.
According to a quote of Frank Del Rio both of the specialty restaurants (Signatures and Latitudes) will be "redesigned" and the public spaces will be "completely refurbished". He states that under Prestige Cruise Holdings there will be "significant improvements" and Regent will be "raising the bar".
What struck me, however, was not the positive comments by Mr. Del Rio, but rather the impression expressed by Travel Weekly, "The implicit message is that Regent needs to be better."
Personally, I ever really had a problem with the public areas on the two ships. They worked just fine. I don't mind them being refurbished, obviously, and I am sure there will be some pretty interesting things done.
I am, however, pleased that Signatures and Latitudes are being "redesigned".They need it...from top to bottom. The spaces were OK, but nothing special. Walk into the specialty restaurants on Celebrity and you get a much bigger "WOW factor". I also found the Latitudes menu to be lacking and the Signatures Le Cordon Bleu claims overblown. I believe there have been discussions of a high quality steakhouse which many (if not myself) would find a popular alternative for those seeking out basic American comfort food. We shall see, but I hope the cuisine is put to the fore...not hype or glitz.
But with this good news I cannot help but wonder about the training and service aspects of the ships. That is where I find Regent actually suffers. To me better "software" is far more important than better "hardware".
Finally, I am not sure if the upgrades are going to be a springboard for yet higher prices, but I hope not. I am just finding Regent's present pricing to be cost prohibitive not only for myself, but my clients.
It is a step...a good one...but I look forward to more.
According to a quote of Frank Del Rio both of the specialty restaurants (Signatures and Latitudes) will be "redesigned" and the public spaces will be "completely refurbished". He states that under Prestige Cruise Holdings there will be "significant improvements" and Regent will be "raising the bar".
What struck me, however, was not the positive comments by Mr. Del Rio, but rather the impression expressed by Travel Weekly, "The implicit message is that Regent needs to be better."
Personally, I ever really had a problem with the public areas on the two ships. They worked just fine. I don't mind them being refurbished, obviously, and I am sure there will be some pretty interesting things done.
I am, however, pleased that Signatures and Latitudes are being "redesigned".They need it...from top to bottom. The spaces were OK, but nothing special. Walk into the specialty restaurants on Celebrity and you get a much bigger "WOW factor". I also found the Latitudes menu to be lacking and the Signatures Le Cordon Bleu claims overblown. I believe there have been discussions of a high quality steakhouse which many (if not myself) would find a popular alternative for those seeking out basic American comfort food. We shall see, but I hope the cuisine is put to the fore...not hype or glitz.
But with this good news I cannot help but wonder about the training and service aspects of the ships. That is where I find Regent actually suffers. To me better "software" is far more important than better "hardware".
Finally, I am not sure if the upgrades are going to be a springboard for yet higher prices, but I hope not. I am just finding Regent's present pricing to be cost prohibitive not only for myself, but my clients.
It is a step...a good one...but I look forward to more.
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