The Gold Standard Luxury Travel Forum has some fantastic information and some excellent cruise reviews.
Presently one of my clients is visiting Japan, Korea, China and more on the Seabourn Pride. You can read his candid comments and impressions here.
Very interesting and entertaining reading.
Showing posts with label seabourn pride. Show all posts
Showing posts with label seabourn pride. Show all posts
Thursday, May 20, 2010
Friday, April 16, 2010
Oceania Cruises Fined and Silversea Re-Writes Brochures - As I Said, "Free Air" Ain't "Free"
Over the past months, including virtually every person who has called or emailed me about all the "free air" promotions that have been tossed about by the cruise lines...from Oceania to Seabourn to Silversea to, well you've got the picture, I have been saying "There is no such thing as free air."
In fact, I had some rather heated discussions with Seabourn marketing department - which were successful!!! - demanding that only lazy travel agents and uneducated clients would be duped into believing the air was "free", so don't insult us. Call it "Air Inclusive", but not free. See my article: Seabourn Offering Free Air. Is it Time? Does it Matter? Is it Free?
Similarly, I warned all that while you might think the credits for the "free air" told the whole story, you would be very wrong. That is because on top of the air price/credit are all those air-related taxes; hundreds of dollars of additional taxes.
It is this latter point that - as I knew would be the case - Oceania Cruises was just fined for omitting from its marketing materials. According to U.S. Department of Transportation, "The 'free' air fares, as advertised, do not provide adequate notice that certain taxes and fees, which properly may be stated separately from the advertised fare, must be paid by the traveler in order to obtain the 'free' air fare, nor of the amount of such taxes and fees".
Silversea Cruises had a similar practice addressed on the other side of the Atlantic and it was required to pull all of its freshly printed brochures to correct a very similar situation.
You will note that Regent Seven Seas also changed from its sickening mantra of "free", "free", "free" to "inclusive". And as so many of you have complained to me - regardless of the still lackluster quality of the line - its "inclusive" prices are simply outrageous. But, at least, it is correctly noting that nothing on a Regent cruise is "free", but rather is "included".
Now it seems that Iamboatman's comments over the past months, both publicly (here) and privately (with the cruise lines) were spot on. And, while it created substantially more work for me as a travel agent - I refused to pitch the improper "free air" line that so many lazy travel agents did (and, alas, were actually the ones pressuring Seabourn- as an example - to offer it to combat Regent's now known to be unlawful approach) - I continued to make sure my clients received the best value.
BTW, there are some excellent values in some of the "Air Inclusive" promotions - such as Seabourn's Asia itineraries on the Seabourn Pride - but unless you utilize a travel agent that actually is working for you and has the ability to do it properly, you may well be spending thousands of dollars more than you need to...all because of being pitched "free air" that just isn't "free".
As for Oceania: I still believe it is a wonderful product with great itineraries and a fantastic new ship, Marina, on the horizon. I endorse the product and am pleased that its marketing is now in line with the consumer receiving accurate information in addition to a solid product.
In fact, I had some rather heated discussions with Seabourn marketing department - which were successful!!! - demanding that only lazy travel agents and uneducated clients would be duped into believing the air was "free", so don't insult us. Call it "Air Inclusive", but not free. See my article: Seabourn Offering Free Air. Is it Time? Does it Matter? Is it Free?
Similarly, I warned all that while you might think the credits for the "free air" told the whole story, you would be very wrong. That is because on top of the air price/credit are all those air-related taxes; hundreds of dollars of additional taxes.
It is this latter point that - as I knew would be the case - Oceania Cruises was just fined for omitting from its marketing materials. According to U.S. Department of Transportation, "The 'free' air fares, as advertised, do not provide adequate notice that certain taxes and fees, which properly may be stated separately from the advertised fare, must be paid by the traveler in order to obtain the 'free' air fare, nor of the amount of such taxes and fees".
Silversea Cruises had a similar practice addressed on the other side of the Atlantic and it was required to pull all of its freshly printed brochures to correct a very similar situation.
You will note that Regent Seven Seas also changed from its sickening mantra of "free", "free", "free" to "inclusive". And as so many of you have complained to me - regardless of the still lackluster quality of the line - its "inclusive" prices are simply outrageous. But, at least, it is correctly noting that nothing on a Regent cruise is "free", but rather is "included".
Now it seems that Iamboatman's comments over the past months, both publicly (here) and privately (with the cruise lines) were spot on. And, while it created substantially more work for me as a travel agent - I refused to pitch the improper "free air" line that so many lazy travel agents did (and, alas, were actually the ones pressuring Seabourn- as an example - to offer it to combat Regent's now known to be unlawful approach) - I continued to make sure my clients received the best value.
BTW, there are some excellent values in some of the "Air Inclusive" promotions - such as Seabourn's Asia itineraries on the Seabourn Pride - but unless you utilize a travel agent that actually is working for you and has the ability to do it properly, you may well be spending thousands of dollars more than you need to...all because of being pitched "free air" that just isn't "free".
As for Oceania: I still believe it is a wonderful product with great itineraries and a fantastic new ship, Marina, on the horizon. I endorse the product and am pleased that its marketing is now in line with the consumer receiving accurate information in addition to a solid product.
Wednesday, November 25, 2009
Seabourn Pride - Super Spring Sale...Seriously!
If you every wanted to visit Asia, but felt you couldn't handle the long flight and were unable or unwilling to spring for business class air, do I have some deals for you!
All Seabourn Pride sailings from 6/12/2010 through 8/22/2010 inclusive can be priced with business class air and transfers from 27 different gateway cities.
The June 2, 1010 and June 11, 2010 sailings include a 2 night Bejing land program.
The price starts at only $7,980.00 per person. Taxes and customs fees are additional and the prices are not combinable with air deviations or combo cruises (ie. back-to-back or grand voyages). Obviously, they are also subject to prior sale and may be withdrawn at any time.
These fares will not be available for booking until November 30, 2009.
All Seabourn Pride sailings from 6/12/2010 through 8/22/2010 inclusive can be priced with business class air and transfers from 27 different gateway cities.
The June 2, 1010 and June 11, 2010 sailings include a 2 night Bejing land program.
The price starts at only $7,980.00 per person. Taxes and customs fees are additional and the prices are not combinable with air deviations or combo cruises (ie. back-to-back or grand voyages). Obviously, they are also subject to prior sale and may be withdrawn at any time.
These fares will not be available for booking until November 30, 2009.
Tuesday, September 22, 2009
Berlitz 2010 Scores: Seabourn is the World's Best Cruise Line
Douglas Ward annually publishes his Berlitz ‘Complete Guide to Cruising and Cruise Ships’. In the about to be released 2010 edition (the 25th edition) he ranks every Seabourn ship in its uppermost echelon.
Mr. Ward bases his review on a plethora of items with each weighted as he deems appropriate: Cabin storage; amenities; service; food quality; ship facilities; decor; etc. If you read Mr. Ward's reviews of virtually every cruise ship out there, you will find that he has some definite likes and dislikes and standards which may or may not be the same as yours. For example, comment is regularly made on the cheese selections which for most would not be sufficiently high on the one's rating radar to mention it when going to press. (I happen to love cheese, so I enjoy his comments, but I am fascinated that he tends not to mention whether a proper cup of tea can be obtained.)
Some refer to the annual review as a "bible". I think that is a bit of an overstatement. It can be a valuable resource, however. The information and ratings, even with Mr. Ward's personal preferences, are about as objective as anything out there. No ballot stuffing. No kissing up to a particular cruise line. So what you have is one man's measuring of how each ship matches up with his ideal cruise ship. As I said, it isn't perfect, but when trying to objectively find information about a particular ship and comparing one ship to another I don't think there is a better single source out there.
It is reported that for 2010 the Seabourn Odyssey was the top Seabourn ship with a total of 1,787 points out of a possible 2,000 (second in the ratings only to his longtime favorite Hapag Lloyd’s Europa ). Following very closely behind are the Seabourn Legend which scored 1,779, the Seabourn Spirit at 1,700 and the Seabourn Pride with 1,769.
You will note that the Seabourn Odyssey did not rate that much higher than the Seabourn triplets...(or is that the triplets did not rate that much lower than the Seabourn Odyssey?). That is, I mentioned, a function of what Mr. Ward places emphasis on. You will also note that the Seabourn Legend rated slightly higher than its two virtually identical sisters. (Interesting as the Legend has only one lavatory sink in each suite, while the Pride and Spirit have two. Possibly there was an incredible meal, a special wine or better cheese to bump up the Legend's rating?)
Overall that indicates there is - as there should be - a great consistency among and between each of the four ships. And, of course, that Seabourn has the top fleet of luxury cruise ships...from cuisine to service...out there.
Mr. Ward bases his review on a plethora of items with each weighted as he deems appropriate: Cabin storage; amenities; service; food quality; ship facilities; decor; etc. If you read Mr. Ward's reviews of virtually every cruise ship out there, you will find that he has some definite likes and dislikes and standards which may or may not be the same as yours. For example, comment is regularly made on the cheese selections which for most would not be sufficiently high on the one's rating radar to mention it when going to press. (I happen to love cheese, so I enjoy his comments, but I am fascinated that he tends not to mention whether a proper cup of tea can be obtained.)
Some refer to the annual review as a "bible". I think that is a bit of an overstatement. It can be a valuable resource, however. The information and ratings, even with Mr. Ward's personal preferences, are about as objective as anything out there. No ballot stuffing. No kissing up to a particular cruise line. So what you have is one man's measuring of how each ship matches up with his ideal cruise ship. As I said, it isn't perfect, but when trying to objectively find information about a particular ship and comparing one ship to another I don't think there is a better single source out there.
It is reported that for 2010 the Seabourn Odyssey was the top Seabourn ship with a total of 1,787 points out of a possible 2,000 (second in the ratings only to his longtime favorite Hapag Lloyd’s Europa ). Following very closely behind are the Seabourn Legend which scored 1,779, the Seabourn Spirit at 1,700 and the Seabourn Pride with 1,769.
You will note that the Seabourn Odyssey did not rate that much higher than the Seabourn triplets...(or is that the triplets did not rate that much lower than the Seabourn Odyssey?). That is, I mentioned, a function of what Mr. Ward places emphasis on. You will also note that the Seabourn Legend rated slightly higher than its two virtually identical sisters. (Interesting as the Legend has only one lavatory sink in each suite, while the Pride and Spirit have two. Possibly there was an incredible meal, a special wine or better cheese to bump up the Legend's rating?)
Overall that indicates there is - as there should be - a great consistency among and between each of the four ships. And, of course, that Seabourn has the top fleet of luxury cruise ships...from cuisine to service...out there.
Monday, August 3, 2009
Which is the Best Luxury Cruise Line - Another View
I guess I asked for this.
As most of you know, I believe SeaDream is a very good product...in fact, one of the best. However, you really have to want to be on SeaDream or you will be sorely disappointed. It has cabins; not suites and their are no balconies of any sort. It is a fairly casual affair. It is small, so if you do not like your shipmates you can be in for a long cruise. (But also is why the ships are great for large families and charters). They are not fun in even slightly rough seas and rainy days are not filled with activities and venues for private escapes. Also, itineraries need to be considered. These ships are, by nature, limited in ports and duration. However, the cuisine is very good and the service is strong.
But you need to ask yourself a single question before you get into your analysis: Do I need a suite? With so many luxury cruisers answering that questions in the affirmative it is no wonder that such a strong product has so many sailing with availability. That is not a criticism, but a reality check. Balinese beds and a marina are great, but defining the best luxury cruise line by them is - for a competent travel agent - a worry.
I have heard such divergent views on Regent Seven Seas (It was fantastic vs. It was terrible. The service was outstanding vs. The service was horrific., The food was marginal vs. The food is was great., etc. many times from the same cruise) that my approach has to be one of caution. Regent has taken the approach of keeping its prices higher, but adding what it has determined is value (ex. inclusive tours). If those tours are not attracting the true luxury guest, then it is a negative in two respects: Lack of justification for the higher prices (since the other luxury lines have slashed prices) and attraction of one-off non-luxury passengers who are attracted to the perceived added value. With excellent suites, newly renovated public areas and 700+ guests when sailing full, it is in a way the antithesis of SeaDream which has consistent raves from its small ship guests.
It has been mentioned that Silversea pours three different complimentary champagne while Regent pours none and Seabourn pours one. Seabourn continues to serve complimentary caviar. Would either cause me to declare Seabourn or Silversea the luxury champion? Me thinks not.
What I have heard from quite a number of guests returning from the Seabourn Odyssey is that she is the best of both worlds: highly personalized cruising with plenty of private space coupled with extraordinary service and cuisine. There have been grumblings of some minor misses on the triplets from a few people (but they were minor grumblings), but then I received an email from someone just back from the Seabourn Pride stating, "Trip was sooooooooooo over the top........I cannot begin to describe right now. We put the deposit down on a trip for next year." So the question becomes: Does size make a difference? Is the luxury experience on the Seabourn Odyssey better than the one on the Seabourn Pride? Are these two different luxury cruise lines or one luxury cruise line with different offerings?
SeaDream vs. Seabourn Pride vs. Seabourn Odyssey vs. Regent Voyager = 100 vs. 208 vs. 450 vs. 700+ (I use the "+" because Regent actively markets itself for children and, as such, the capacity - at least in the summer and holidays - can well exceed the published lower berth capacities).
So what is the best luxury cruise line? Tell me what your desires are. Tell me what your likes and dislikes are? Let me know what makes you happy. Only after I have that information can I tell you what the best luxury cruise line is...for you.
Are you looking for my opinion for me personally? It depends. You say, "What?". Yes, it depends.
If traveling with only my wife I would choose Seabourn without hesitation. Seabourn has greatly improved and unique itineraries and consistently high service and cuisine. Don't get me wrong, I do love the Seabourn Odyssey, but I would not exclude the triplets as the ship itself is not as important to me (for they all have more than acceptable faciliites for me.)
If I am traveling with my wife and children (ages 10 and 13) I would have said Regent Seven Seas...right up until I cruised on the Celebrity Solstice. (I don't think Seabourn is great for MY kids...though others disagree.) In two weeks I am cruising on the brand new Celebrity Equinox for 13 nights in two Concierge Class cabins. I have five evenings reserved in the specialty restaurants to start with. At less than $165.00 a day, adding a few dollars for specialty dining and having to sign for drinks and water doesn't really degrade the possibility of a luxury experience (as I sign at land-based restaurants and private clubs all the time.) I mean, Regent is marketing value to support its higher prices, right? And higher prices do not mean higher quality to an educated consumer, right? So right now I would say, "I don't know, but there are some good options." In the meantime I would say Regent may be the best of the "marketed as luxury lines" if they get their capacity in line with their ability, but I would look very hard at Celebrity.
So which is the best luxury cruise line...for you?
I pointed a number of my readers to Ralph Grizzle's Avid Cruiser website as I posted his short video on Seabourn Odyssey's cuisine. So today I read Ralph's post about which is the best luxury cruise line. He mentions Seabourn, Silversea, Regent Seven Seas, Crystal and SeaDream Yacht Club. His choice: SeaDream, but not because of the totality of the product, but some very specific personal likes (sleeping under the stars, small demand at the marina, etc.)
This is where the difference between analysis, providing info and personal preferences can really create issues for those relying on what one writes or says. (I actually had one client contact Ralph about the marina on Odyssey and then seek advice from me...which is great by the way...as a result of his personal bias - said in a nice way.)
As most of you know, I believe SeaDream is a very good product...in fact, one of the best. However, you really have to want to be on SeaDream or you will be sorely disappointed. It has cabins; not suites and their are no balconies of any sort. It is a fairly casual affair. It is small, so if you do not like your shipmates you can be in for a long cruise. (But also is why the ships are great for large families and charters). They are not fun in even slightly rough seas and rainy days are not filled with activities and venues for private escapes. Also, itineraries need to be considered. These ships are, by nature, limited in ports and duration. However, the cuisine is very good and the service is strong.
But you need to ask yourself a single question before you get into your analysis: Do I need a suite? With so many luxury cruisers answering that questions in the affirmative it is no wonder that such a strong product has so many sailing with availability. That is not a criticism, but a reality check. Balinese beds and a marina are great, but defining the best luxury cruise line by them is - for a competent travel agent - a worry.
I have heard such divergent views on Regent Seven Seas (It was fantastic vs. It was terrible. The service was outstanding vs. The service was horrific., The food was marginal vs. The food is was great., etc. many times from the same cruise) that my approach has to be one of caution. Regent has taken the approach of keeping its prices higher, but adding what it has determined is value (ex. inclusive tours). If those tours are not attracting the true luxury guest, then it is a negative in two respects: Lack of justification for the higher prices (since the other luxury lines have slashed prices) and attraction of one-off non-luxury passengers who are attracted to the perceived added value. With excellent suites, newly renovated public areas and 700+ guests when sailing full, it is in a way the antithesis of SeaDream which has consistent raves from its small ship guests.
It has been mentioned that Silversea pours three different complimentary champagne while Regent pours none and Seabourn pours one. Seabourn continues to serve complimentary caviar. Would either cause me to declare Seabourn or Silversea the luxury champion? Me thinks not.
What I have heard from quite a number of guests returning from the Seabourn Odyssey is that she is the best of both worlds: highly personalized cruising with plenty of private space coupled with extraordinary service and cuisine. There have been grumblings of some minor misses on the triplets from a few people (but they were minor grumblings), but then I received an email from someone just back from the Seabourn Pride stating, "Trip was sooooooooooo over the top........I cannot begin to describe right now. We put the deposit down on a trip for next year." So the question becomes: Does size make a difference? Is the luxury experience on the Seabourn Odyssey better than the one on the Seabourn Pride? Are these two different luxury cruise lines or one luxury cruise line with different offerings?
SeaDream vs. Seabourn Pride vs. Seabourn Odyssey vs. Regent Voyager = 100 vs. 208 vs. 450 vs. 700+ (I use the "+" because Regent actively markets itself for children and, as such, the capacity - at least in the summer and holidays - can well exceed the published lower berth capacities).
So what is the best luxury cruise line? Tell me what your desires are. Tell me what your likes and dislikes are? Let me know what makes you happy. Only after I have that information can I tell you what the best luxury cruise line is...for you.
Are you looking for my opinion for me personally? It depends. You say, "What?". Yes, it depends.
If traveling with only my wife I would choose Seabourn without hesitation. Seabourn has greatly improved and unique itineraries and consistently high service and cuisine. Don't get me wrong, I do love the Seabourn Odyssey, but I would not exclude the triplets as the ship itself is not as important to me (for they all have more than acceptable faciliites for me.)
If I am traveling with my wife and children (ages 10 and 13) I would have said Regent Seven Seas...right up until I cruised on the Celebrity Solstice. (I don't think Seabourn is great for MY kids...though others disagree.) In two weeks I am cruising on the brand new Celebrity Equinox for 13 nights in two Concierge Class cabins. I have five evenings reserved in the specialty restaurants to start with. At less than $165.00 a day, adding a few dollars for specialty dining and having to sign for drinks and water doesn't really degrade the possibility of a luxury experience (as I sign at land-based restaurants and private clubs all the time.) I mean, Regent is marketing value to support its higher prices, right? And higher prices do not mean higher quality to an educated consumer, right? So right now I would say, "I don't know, but there are some good options." In the meantime I would say Regent may be the best of the "marketed as luxury lines" if they get their capacity in line with their ability, but I would look very hard at Celebrity.
So which is the best luxury cruise line...for you?
Monday, March 2, 2009
Seabourn Odyssey - New Construction Photo
The Seabourn Odyssey is taking shape! You can really see the similarity of profiles between the Odyssey and her older sisters, the Pride, Legend and Spirit.
OK, who is going to be the first one to start counting windows and balconies to find their suite?!
Just as a reminder, you can find a good bit of information about the Seabourn Odyssey at http://www.seabournodyssey.com/index.cfm.
Sunday, February 15, 2009
Seabourn Odyssey: Some News About Public Spaces
Back on July 21, 2008 I laid out many of the details for the new Seabourn Odyssey. I thought it might just be a good time to repeat some of that content since Seabourn is providing a bit more information about the Seabourn Odyssey on its blog.
Here is what I can tell you (and, actually did, back on July 21, 2008!...again, you heard it here first!):
LOUNGES
· The Club
· The Sky Bar
· The Grand Salon
· The Patio Lounge
· Seabourn Square
· The Observation Bar
The first thing you will notice is that, independent of size and layout, there are significantly more lounges than on the Seabourn Legend, Pride and Spirit.S peaking of layout, The Club will be significantly different from those on the triplets, which basically have a bar, a glass-in seating area (a/k/a "the fishbowl") and seating around the dance/entertainment floor. On the Seabourn Odyssey The Club will be an indoor/outdoor lounge with a water feature/pool that will have a water show in the evenings. In addition, it will be utilized more than on the triplets with day and evening activities, while having the ability to seat a full one third of the ship's guests...but in a number of different seating areas.
Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
STAFFING
Seabourn has announced that its bar staff will include: Head Bartender, 1 Sommelier, 3 Assistant Sommeliers, 7 Bartenders, 11 Bar waiters, 3 Deck Stewards, and 2 Bar Utilities. If you think about the five lounge areas, plus dining venues, these men and women will be very busy indeed; especially if you think that some may actually take breaks during the day or evening and just once in a while might even get a day off.
I will be providing lots more info on the Seabourn Odyssey soon. It is getting close to the June 24, 2009 Maiden Voyage and the time to really introduce this ship to everyone is upon us.
Here is what I can tell you (and, actually did, back on July 21, 2008!...again, you heard it here first!):
LOUNGES
· The Club
· The Sky Bar
· The Grand Salon
· The Patio Lounge
· Seabourn Square
· The Observation Bar
The first thing you will notice is that, independent of size and layout, there are significantly more lounges than on the Seabourn Legend, Pride and Spirit.S peaking of layout, The Club will be significantly different from those on the triplets, which basically have a bar, a glass-in seating area (a/k/a "the fishbowl") and seating around the dance/entertainment floor. On the Seabourn Odyssey The Club will be an indoor/outdoor lounge with a water feature/pool that will have a water show in the evenings. In addition, it will be utilized more than on the triplets with day and evening activities, while having the ability to seat a full one third of the ship's guests...but in a number of different seating areas.
Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
STAFFING
Seabourn has announced that its bar staff will include: Head Bartender, 1 Sommelier, 3 Assistant Sommeliers, 7 Bartenders, 11 Bar waiters, 3 Deck Stewards, and 2 Bar Utilities. If you think about the five lounge areas, plus dining venues, these men and women will be very busy indeed; especially if you think that some may actually take breaks during the day or evening and just once in a while might even get a day off.
I will be providing lots more info on the Seabourn Odyssey soon. It is getting close to the June 24, 2009 Maiden Voyage and the time to really introduce this ship to everyone is upon us.
Tuesday, February 10, 2009
Seabourn's 2010-2011 Itineraries: You Got What You Asked For...And Didn't. (Read The Interesting Comments.)
If there is one thing I love it is controversy. It is fodder for thought. Motivation for writing. And a basis for great discussion. The reactions to the new Seabourn itineraries are very diverse and conflicting. That may seem like a bad thing, but alas I think it is good.
A Shock to the Transatlantic System - I have heard, read and discussed with some of the well-seasoned Seabourners that they are very disappointed with the end of the triplets making transatlantic voyages as of April 2010. While these cruises have uniquely become cliquish for the Blue Water Cruisers, they are also extremely costly for Seabourn (actually every line) and, frankly, not terribly popular with those outside the cliques.
These Seabourners have become used to 175 passengers being waited on 24/7 for 12 days for about $225 a day (or 50%-75% less than normal fares). What is there not to love?! On the other hand, Seabourn is faced with huge fuel costs, significant wear and tear on the ships (transatlantics are notoriously hard on ships), significantly higher per day costs to keep the guests happy, no ports to give the crew even a short break...and fetching only steeply discount the fares just to get people onboard.
So now Seabourn will, on occasion, have the Odyssey making transoceanic crossings and, apparently from the comments, that ship's size will prevent the clique from taking it over. I am not sure how that is a bad thing...unless you are of the opinion that you own the ship. As for those few that now claim they will find a new line to cruise or that Seabourn doesn't appreciate them (ala Host Dan on Cruise Critic claiming he will be left with "nothing special") I say: STOP ACTING SPOILED.
Oh, that's right, Seabourn has spoiled you. You have no idea what the Odyssey will be like (and I know many will soon migrate to her if the ship, not the ports, is the prime area of interest). You don't know whether it will afford intimacy or not. Oh, and by the way, would you please let me know what cruise line is going to offer you what Seabourn does on a 208 passenger ship and will on a 450 passenger ship? So please, stop lying on your back, kicking your feet, in the middle of the internet "store".
I am confident once your tantrums are over, you will settle down and remember what it is that made you so comfortable on Seabourn. If not, so be it. I am sure the passengers that have actively avoided a cruise because of the cliquish behaviors of some,might just now book them.
New Ports for Older Ships - Let's get some perspective here. New ships are uniformly tasked with visiting the "tried and true" ports. Why? Because the vast majority of the cruising public want to go to these ports.
Remember that most people have not been on a cruise ("I must go to Venice.") and that most somewhat experienced cruisers have only been on a few (usually Caribbean first and then once in Alaska or the Med). Then there are those experienced past guests that many times do not get off the ship because they are there for the service, service and service.
Without question, attracting new passengers is the first priority (over 80% of Americans haven't cruised!...more on this below!) and simply shifting your present passenger base to the new ship will leave any cruise line with empty older ships. Up there as well is attracting experienced cruise passengers to try Seabourn. (How many times I have heard, "If Seabourn only had balconies." or "I just am not comfortable on such a small ship, as I need more to do."). That is not to say that the present Seabourn guests are third class. To the contrary, Seabourn has made huge efforts to assure a consistency of product...elevating so many aspects of the cruise experience.
All that said, the thing I hear the most from truly experienced Seabourners: "When is Seabourn going to have new itineraries? I have been to all the ports." As - you know I love him - Host Dan complains that the Seabourn Legend, Pride and Spirit have been "banished" I must ask, "Banished to exotic areas of the world? I wish I was banished like that! Heck, I have to pay to go to those places."
The fact is that the triplets have been "stuck" because of demand for the "tried and true" (as explained above) and are now - finally - being set free; free to do that which they can do best: Venture into Small and Exotic Ports Where Normal Cruise Ships Cannot Go. If you look at the new itineraries you will discover that most of the ports have either never had cruise ships visit or they are far and few between, with less then prime infrastructure and underdeveloped tourism opportunities. (I explained this a bit more in my October 23, 2008 post: http://goldringtravel.blogspot.com/2008/10/seabourn-will-cruise-asia-year-round-in.html. Remember you heard it here first!!!) Seabourn has tried to address the needs of yet another group of dedicated and loyal Seabourners.
Would it be perfect if the Odyssey or Sojourn could sail into these exotic ports? For some yes, but for other absolutely not. They love the smaller ships; something which pretty much remains unique.
Worldwide Passenger Base Expanding- As a final point for now: Seabourn may be an American cruise line, but the reality of it is there is huge world out there and people from all over the world are starting to discover and enjoy cruising. Western Europeans have truly exploded onto the cruise scene in the past few years. Eastern Europe is just starting. Asia (and boy are there a diversity of cultures there) is but only marginally tapped. The Middle Eastern nations are another group of people that have yet to really embrace cruising (and have only recently made a push into the true yacht market in a significant way).
Now let me throw a concept at you: Close to Home Cruising. Americans did it...and then said, "Enough of the Caribbean, I want to cruise Europe." Don't you think these billions of people from Europe, Asia and the Middle East might be interested in cruising in their backyard first and then expand to other areas of the world...just like you did? (Of course, just as you enjoyed chatting with pride to "foreigners" who have traveled to our part of the world, I am very confident you will greatly enjoy being on the receiving end of similar hospitalities!)
Now, think about all the wonderful people you have met on your cruises. Think of all the cultures you have enjoyed. Think of all the great service and food. Now Seabourn can do it better; different in some ways, but better.
A Shock to the Transatlantic System - I have heard, read and discussed with some of the well-seasoned Seabourners that they are very disappointed with the end of the triplets making transatlantic voyages as of April 2010. While these cruises have uniquely become cliquish for the Blue Water Cruisers, they are also extremely costly for Seabourn (actually every line) and, frankly, not terribly popular with those outside the cliques.
These Seabourners have become used to 175 passengers being waited on 24/7 for 12 days for about $225 a day (or 50%-75% less than normal fares). What is there not to love?! On the other hand, Seabourn is faced with huge fuel costs, significant wear and tear on the ships (transatlantics are notoriously hard on ships), significantly higher per day costs to keep the guests happy, no ports to give the crew even a short break...and fetching only steeply discount the fares just to get people onboard.
So now Seabourn will, on occasion, have the Odyssey making transoceanic crossings and, apparently from the comments, that ship's size will prevent the clique from taking it over. I am not sure how that is a bad thing...unless you are of the opinion that you own the ship. As for those few that now claim they will find a new line to cruise or that Seabourn doesn't appreciate them (ala Host Dan on Cruise Critic claiming he will be left with "nothing special") I say: STOP ACTING SPOILED.
Oh, that's right, Seabourn has spoiled you. You have no idea what the Odyssey will be like (and I know many will soon migrate to her if the ship, not the ports, is the prime area of interest). You don't know whether it will afford intimacy or not. Oh, and by the way, would you please let me know what cruise line is going to offer you what Seabourn does on a 208 passenger ship and will on a 450 passenger ship? So please, stop lying on your back, kicking your feet, in the middle of the internet "store".
I am confident once your tantrums are over, you will settle down and remember what it is that made you so comfortable on Seabourn. If not, so be it. I am sure the passengers that have actively avoided a cruise because of the cliquish behaviors of some,might just now book them.
New Ports for Older Ships - Let's get some perspective here. New ships are uniformly tasked with visiting the "tried and true" ports. Why? Because the vast majority of the cruising public want to go to these ports.
Remember that most people have not been on a cruise ("I must go to Venice.") and that most somewhat experienced cruisers have only been on a few (usually Caribbean first and then once in Alaska or the Med). Then there are those experienced past guests that many times do not get off the ship because they are there for the service, service and service.
Without question, attracting new passengers is the first priority (over 80% of Americans haven't cruised!...more on this below!) and simply shifting your present passenger base to the new ship will leave any cruise line with empty older ships. Up there as well is attracting experienced cruise passengers to try Seabourn. (How many times I have heard, "If Seabourn only had balconies." or "I just am not comfortable on such a small ship, as I need more to do."). That is not to say that the present Seabourn guests are third class. To the contrary, Seabourn has made huge efforts to assure a consistency of product...elevating so many aspects of the cruise experience.
All that said, the thing I hear the most from truly experienced Seabourners: "When is Seabourn going to have new itineraries? I have been to all the ports." As - you know I love him - Host Dan complains that the Seabourn Legend, Pride and Spirit have been "banished" I must ask, "Banished to exotic areas of the world? I wish I was banished like that! Heck, I have to pay to go to those places."
The fact is that the triplets have been "stuck" because of demand for the "tried and true" (as explained above) and are now - finally - being set free; free to do that which they can do best: Venture into Small and Exotic Ports Where Normal Cruise Ships Cannot Go. If you look at the new itineraries you will discover that most of the ports have either never had cruise ships visit or they are far and few between, with less then prime infrastructure and underdeveloped tourism opportunities. (I explained this a bit more in my October 23, 2008 post: http://goldringtravel.blogspot.com/2008/10/seabourn-will-cruise-asia-year-round-in.html. Remember you heard it here first!!!) Seabourn has tried to address the needs of yet another group of dedicated and loyal Seabourners.
Would it be perfect if the Odyssey or Sojourn could sail into these exotic ports? For some yes, but for other absolutely not. They love the smaller ships; something which pretty much remains unique.
Worldwide Passenger Base Expanding- As a final point for now: Seabourn may be an American cruise line, but the reality of it is there is huge world out there and people from all over the world are starting to discover and enjoy cruising. Western Europeans have truly exploded onto the cruise scene in the past few years. Eastern Europe is just starting. Asia (and boy are there a diversity of cultures there) is but only marginally tapped. The Middle Eastern nations are another group of people that have yet to really embrace cruising (and have only recently made a push into the true yacht market in a significant way).
Now let me throw a concept at you: Close to Home Cruising. Americans did it...and then said, "Enough of the Caribbean, I want to cruise Europe." Don't you think these billions of people from Europe, Asia and the Middle East might be interested in cruising in their backyard first and then expand to other areas of the world...just like you did? (Of course, just as you enjoyed chatting with pride to "foreigners" who have traveled to our part of the world, I am very confident you will greatly enjoy being on the receiving end of similar hospitalities!)
Now, think about all the wonderful people you have met on your cruises. Think of all the cultures you have enjoyed. Think of all the great service and food. Now Seabourn can do it better; different in some ways, but better.
Thursday, October 23, 2008
Seabourn Will Cruise Asia Year-Round in 2010!
Seabourn has announced today that the Seabourn Pride will cruise Asia year-round for 2010. This is great news for all cruisers that are looking for new ports to visit.
The interesting question is: "Where in Asia?" While all of the ports have not been determined, Peter Cox (Seabourn's maven on such things) is working as hard as ever to discover ports that have not only the uniqueness desired, but the required infrastructure from docking/tendering facilities to land operations to facilities for those interested in exploring the ports independently.
What I can say is that the Seabourn Pride will operate a number of unique itineraries such as Hong Kong to Tianjin, and Tianjin to Kobe.
Mr. Cox has described Tianjin is ‘very advanced’ in planning for a cruise terminal, Dalian has having a "magnificent waterfront development plan" and Qingdao, where the Olympic sailing competitions were held, as "a revelation" (though I do remember the tremendous problem with pollution-induced algae just prior to the Olympics).
But do not worry that all the focus will be on China. Although there is great interest in China, Seabourn is, for example, investigating many other ports such as those in South Korea in addition to those of Busan and Inchon.
For those of you who insisted Seabourn would be getting rid of the triplets as the new ships arrive I am very pleased to be able to say, "Told You So!" They are not going anywhere...anywhere other than new and unique ports with the same outstanding Seabourn service and food and in the same extraordinarily personalized manner.
Seabourn will be announcing the remainder of its 2010 itineraries as well as its first quarter 2011 itineraries during the first quarter (or so) of 2009.
The interesting question is: "Where in Asia?" While all of the ports have not been determined, Peter Cox (Seabourn's maven on such things) is working as hard as ever to discover ports that have not only the uniqueness desired, but the required infrastructure from docking/tendering facilities to land operations to facilities for those interested in exploring the ports independently.
What I can say is that the Seabourn Pride will operate a number of unique itineraries such as Hong Kong to Tianjin, and Tianjin to Kobe.
Mr. Cox has described Tianjin is ‘very advanced’ in planning for a cruise terminal, Dalian has having a "magnificent waterfront development plan" and Qingdao, where the Olympic sailing competitions were held, as "a revelation" (though I do remember the tremendous problem with pollution-induced algae just prior to the Olympics).
But do not worry that all the focus will be on China. Although there is great interest in China, Seabourn is, for example, investigating many other ports such as those in South Korea in addition to those of Busan and Inchon.
For those of you who insisted Seabourn would be getting rid of the triplets as the new ships arrive I am very pleased to be able to say, "Told You So!" They are not going anywhere...anywhere other than new and unique ports with the same outstanding Seabourn service and food and in the same extraordinarily personalized manner.
Seabourn will be announcing the remainder of its 2010 itineraries as well as its first quarter 2011 itineraries during the first quarter (or so) of 2009.
Friday, September 5, 2008
Seabourn Upgrades On The Way
Yesterday was some somewhat disappointing news (at least for some) regarding the discontinuation of most of the complimentary Seabourn Experiences. I told you it was really not a cost-cutting measure, but rather an evolution of Seabourn's upscaling its overall experience for its guests. Sooooooooooo......
I can now let you know of a couple of very nice upgrades across the entire fleet:
Deck Furniture - Yes, its true! Gone shortly will be the plastic lounge chairs. In their place will be extremely nice, comfortable and very upscale lounges...and they will be very cool. I can't disclose more now, but I know it will be hard to find a complaint about them. I, personally, think they will well and truly change the look of the deck on the triplets and richen the experience. Trust me on this: When you see the you will know that there were many less costly options available...and Seabourn went for the best.
Tableware - New tableware is coming and there will be three different styles; one focused for each unique dining venue on the Odyssey. It is amazing how a change in tableware - which is surprisingly expensive - can alter the look of not only the restaurant, but the presentation of the food. In my superyacht business I can tell you that just the size, shape, color, trim (if any), if there is a discernible rim, weight, balance, durability, etc., etc. of each piece takes hours of discussion. Each piece receives different opinions from the chefs (presentation), the servers (workability) and head of the restaurant (overall look). It is not an easy task.
Now, let's compare: How many are happier with the new deck furniture and spiffying up of the tableware vs. how many are disappointed with the elimination of the mostly underutilized Seabourn Experiences? Thought so.
(And for those are are still disappointed...and didn't book your cruise with me to ease same...there are are more good things to come!)
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