I am fascinated, and baffled, by what is now happening with the Regent Voyager and its passengers. While Regent Seven Seas is encountering what can only be considered the "perfect storm" of logistical and public relations nightmares, there are some passengers who are demanding perfection...when they were given an "out" which would have avoided the entire situation.
For those unaware, the Regent Voyager was on its World Cruise and as it left Singapore it snagged a fishing net in one of its azipod propulsion units. While it was hoped dislodging the net would fix the problem, it didn't. Then it was hoped that replacing a seal would work and it didn't. This left the Voyager with one of its pods disabled and its passengers in Dubai...which is a nice place to visit, but not a place you can undertake sophisticated ship repairs with any efficiency..nor a place with much capacity for flights back to the United States.
Regent then worked out a number of options for its World Cruise and segment guests; albeit none of them perfect. (Perfect would have been the ship is fixed and the cruise continued unchanged.) One of the options was to stay with the ship as it traveled to Rome on a substantially reduced port itinerary with a significant discount and other compensation.
For the life of me I cannot understand why anyone who does not have a "go with the flow" approach to life would ever, ever, ever choose this option. Well, let me correct that if someone, say Mark Conroy, President of Regent Seven Seas, was to tell me (as he tends to do about things) that all will be fine and you will have a great time as we have many things planned for you, then someone of a more structured constitution might be tempted to take this "great deal". Even still, logic would have it that it was a fluid situation and that many things would change as more was arranged...knowing what was put together was done in literally a day and would need tweaking.
So now there are reports that some (not all) of the passengers are playing, "What can we complain about now?" And there is an infamous Regent Cheerleader that has turned to posting nasty and unfounded rumors about repairs which have not even been undertaken possibly failing and that Prestige Cruise Holdings (Regent's parent company) might not have sufficient funds to make the repairs, provide compensation or operate properly. I am well and truly baffled by the motivation of these people. Remembering that I am a big critic of the Regent product from a luxury standpoint and a bigger critic of Mark Conroy, I find the aforementioned conduct inexcusable.
I have it on good authority that Prestige Cruise Holdings is doing just fine (fine be relative considering the state of the economy). There is no indication of financial troubles and, in fact, Regent took the opportunity to address some issues on the Regent Navigator in a brief wet-dock just the other day (after a charter). This is not something a company would do if there was financial doom on the horizon. (Compare Silversea deferring/canceling the upgrades to the Silver Cloud.)
Unless you know the actual defects in the pod and what the repairs are to be, you could not have even the slightest ability to determine what might or might not be accomplished in X number of days. Nor would you know if there is a cushion built into the timing so as to avoid another cruise being missed; so a 10 day repair might be scheduled for 14 just to sync up with the next cruise. There are also the different repair scenarios such as "We will try A and hopefully that will work. If A doesn't do it, then we are ready to also do B, etc." There is a methodology that needs to be followed with realism rather than optimism. That IS the ship repair industry. I know...I do this stuff.
Now, back on the ship, a few passengers tout the cries of some crew being dissatisfied with management and not being given the best options. No kidding. This is found on literally every ship, and when there is stress and a willing ear, the troublesome crew (actually engaging in misconduct worthy of their termination: complaining to guests) have a field day gossiping. So these few passengers exacerbate their less then good time by focusing on these negatives and then publishing them...I guess to "get back at Regent" because they opted to take a heavily discounted cruise which they knew would be less than perfect and their gamble that it would nonetheless be near-perfect did not pan out.
So the reasonably expected imperfect cruise is continuing and the options Regent has developed are not going to be perfect (and those that should be reasonably acceptable will be rejected out of emotion and vengeance rather than reasonably negotiated to something more aligned with their individual needs...remembering that if you are perceived as never going to be satisfied, there is no reason to do more). But Regent will get over it and the passengers that do go with the flow will be relatively content if not happy. And the disgruntled ones will remain disgruntled (lost causes). Reports of "this is good and that is bad" is not going to be helpful to anyone...including the ones doing the reporting.
I say: "Let Regent get the ship to Italy for the repairs and make them. Then let's see where we are." I would be content with essentially a transatlantic without the "Atlantic" with so many sea days. If you don't believe me, read my experience on the Royal Caribbean Mariner of the Seas last year when the entire cruise was disrupted by a hurricane: A Hurricane Runs Through It...Almost.
A Day At Sea is Better Than a Day at Work!
Showing posts with label Mariner of the Seas. Show all posts
Showing posts with label Mariner of the Seas. Show all posts
Saturday, April 4, 2009
Friday, September 5, 2008
How to Handle...And Not Handle...A Hurricane
With hurricane season well and truly upon us (Thanks to Fay, Gustav, Hanna, Ike and...) there are a few things which need to be mentioned; highlighted by the USA Today report about the Mutiny on the Carnival Miracle.
First, any passenger traveling to the Caribbean between August and October must (that is "must") understand that ship happens during hurricane season. If you have saved up for your one and only trip to St. Thomas or you have finally decided to "now or never" swim with the stingrays in Grand Cayman this is not the season to book your cruise to do it. Fly to the destination and do a land-based holiday. You may get wet, but you only have to deal with problems if the hurricane is going to be over the top of you...rather than blocking the ship's path back to port.
Second, be flexible. Even if your itinerary isn't what it was supposed to be remember that First and Foremost, you wanted to be on a cruise. You spent how much time selecting the ship, which cabin, avoiding which airports, etc.? You think (or post) endlessly about your favorite waiters, the "secrets" of enjoying the ship more, how the entertainers are going to be, whether there will be new towel animals and have pre-booked the spas and specialty dining areas. Even if you don't get to go to a port, you have the ship...and that is THE major destination for most Caribbean cruises.
Third, hope and pray the cruise line handles it well. Here I can give you too great recent examples...one Excellent and one, apparently, terrible.
A. Excellent - During my recent cruise on Royal Caribbean's Mariner of the Seas we dodged Fay, but had to deal with Gustav. As a result our 4 port cruise (Labadee, Ocho Rios, Grand Cayman and Cozumel) became only 2 ports (St. Thomas and St. Maarten). Captain Johnny gave a very detailed explanation over the ship's PA system (which was great for those that could not understand his very enthusiastic and upbeat Norwegian accent!). BUT RCCL DID MORE: The Cruise Director and Captain broadcast a detailed explanation over the television system using charts, weather tracking information, travel distances, etc. leaving absolutely no question in any reasonable mind that every option was taken into account (even, "Well we could have sneaked into Labadee and then changed course, but you would have been met with a cold, rainy and windy beach along with rough seas, so we opted for a sea day with sunny skies and smooth seas")...and then they explained it again; confirming the difference in port charges would be added to everyone's onboard account. Yes, there was disappointment for many with less ports and more sea days...and being in St. Thomas again (though there were happy shoppers) and being in St. Maarten with 10,000+ cruise passengers, but most everyone understood. (There were a few out of control passengers, but they were far and very few between). All in all it was handled extremely well by the cruise line and the passengers.
B. Terrible - In today's USA Today online there is a blog about there being a virtual Mutiny on the Carnival Miracle not only because of the change in itinerary caused by Hanna (including a non-Caribbean port call in Newport, Rhode Island...which I personally love), but because of the way the captain has purportedly handled it. USA Today reports that one CruiseCritic poster claims "The attitude of the captain has caused passengers to (go) ballistic" and that the passengers are shouting "Refund! Refund!" while threatening to penalize the innocent crew by reducing their gratuities to "zero". Now, I have been around long enough to know that not every CruiseCritic poster portrays things as accurately as they might and that some have agendas which are not totally honorable, but where there is smoke there is a good chance of fire. Quite possibly an understanding and warm explanation that there as no way to cross Hanna's path safely (which should be obvious) either on the way and/or the way back coupled with an explanation that because of the size of the Miracle, Bermuda was not an option (I am assuming here), Carnival might have avoided the Mutiny.
Alas, there is a reason my motto/business plan is very simple: Be Treated By Your Travel Agent As You Will Be Onboard! I expect to be treated exceptionally well. If I do not believe I will be, I will not board the ship and will not suggest such a ship to my clients. (Ironically, I have 8 clients sailing on the Carnival Miracle tomorrow! I will be able to let you know how Carnival response to Ike with more direct info!)
Personally, no matter how arrogant the captain may be, no matter how bad the ports may be, no matter how disappointed you may be, you are still on a cruise...on the ship of your choosing...and the ship has lots of good things to do. Why ruin the entirety of your cruise while you are on it? Make the best of it and, if ultimately appropriate, complain when you return. BUT REMEMBER, you chose to cruise during hurricane season. (Did you like the discounted price offered on your cruise? You could have taken the same cruise Christmas for lots more money. First ask yourself, "Why was the cruise discounted so much?" and then write your letter.)
First, any passenger traveling to the Caribbean between August and October must (that is "must") understand that ship happens during hurricane season. If you have saved up for your one and only trip to St. Thomas or you have finally decided to "now or never" swim with the stingrays in Grand Cayman this is not the season to book your cruise to do it. Fly to the destination and do a land-based holiday. You may get wet, but you only have to deal with problems if the hurricane is going to be over the top of you...rather than blocking the ship's path back to port.
Second, be flexible. Even if your itinerary isn't what it was supposed to be remember that First and Foremost, you wanted to be on a cruise. You spent how much time selecting the ship, which cabin, avoiding which airports, etc.? You think (or post) endlessly about your favorite waiters, the "secrets" of enjoying the ship more, how the entertainers are going to be, whether there will be new towel animals and have pre-booked the spas and specialty dining areas. Even if you don't get to go to a port, you have the ship...and that is THE major destination for most Caribbean cruises.
Third, hope and pray the cruise line handles it well. Here I can give you too great recent examples...one Excellent and one, apparently, terrible.
A. Excellent - During my recent cruise on Royal Caribbean's Mariner of the Seas we dodged Fay, but had to deal with Gustav. As a result our 4 port cruise (Labadee, Ocho Rios, Grand Cayman and Cozumel) became only 2 ports (St. Thomas and St. Maarten). Captain Johnny gave a very detailed explanation over the ship's PA system (which was great for those that could not understand his very enthusiastic and upbeat Norwegian accent!). BUT RCCL DID MORE: The Cruise Director and Captain broadcast a detailed explanation over the television system using charts, weather tracking information, travel distances, etc. leaving absolutely no question in any reasonable mind that every option was taken into account (even, "Well we could have sneaked into Labadee and then changed course, but you would have been met with a cold, rainy and windy beach along with rough seas, so we opted for a sea day with sunny skies and smooth seas")...and then they explained it again; confirming the difference in port charges would be added to everyone's onboard account. Yes, there was disappointment for many with less ports and more sea days...and being in St. Thomas again (though there were happy shoppers) and being in St. Maarten with 10,000+ cruise passengers, but most everyone understood. (There were a few out of control passengers, but they were far and very few between). All in all it was handled extremely well by the cruise line and the passengers.
B. Terrible - In today's USA Today online there is a blog about there being a virtual Mutiny on the Carnival Miracle not only because of the change in itinerary caused by Hanna (including a non-Caribbean port call in Newport, Rhode Island...which I personally love), but because of the way the captain has purportedly handled it. USA Today reports that one CruiseCritic poster claims "The attitude of the captain has caused passengers to (go) ballistic" and that the passengers are shouting "Refund! Refund!" while threatening to penalize the innocent crew by reducing their gratuities to "zero". Now, I have been around long enough to know that not every CruiseCritic poster portrays things as accurately as they might and that some have agendas which are not totally honorable, but where there is smoke there is a good chance of fire. Quite possibly an understanding and warm explanation that there as no way to cross Hanna's path safely (which should be obvious) either on the way and/or the way back coupled with an explanation that because of the size of the Miracle, Bermuda was not an option (I am assuming here), Carnival might have avoided the Mutiny.
Alas, there is a reason my motto/business plan is very simple: Be Treated By Your Travel Agent As You Will Be Onboard! I expect to be treated exceptionally well. If I do not believe I will be, I will not board the ship and will not suggest such a ship to my clients. (Ironically, I have 8 clients sailing on the Carnival Miracle tomorrow! I will be able to let you know how Carnival response to Ike with more direct info!)
Personally, no matter how arrogant the captain may be, no matter how bad the ports may be, no matter how disappointed you may be, you are still on a cruise...on the ship of your choosing...and the ship has lots of good things to do. Why ruin the entirety of your cruise while you are on it? Make the best of it and, if ultimately appropriate, complain when you return. BUT REMEMBER, you chose to cruise during hurricane season. (Did you like the discounted price offered on your cruise? You could have taken the same cruise Christmas for lots more money. First ask yourself, "Why was the cruise discounted so much?" and then write your letter.)
Monday, September 1, 2008
Mariner of the Seas Travelogue - The Last Days and A Conclusion: An Interesting Experience
I am now back from my cruise. I am well rested and, while the product really is not for me, fairly impressed with most aspects of my cruise.
I left off with St. Maarten. It was, well and truly, overwhelming to see the Freedom of the Seas, Mariner of the Seas and Carnival Valor on the same dock. Over 10,000 cruise passengers descending upon this tiny island was actually kind of depressing because I knew none of the quainter places could possibly be quaint at all. We decided to stay on board the ship and had a very nice time.
As I looked closer at the Solarium I kept thinking, "If they just reduced the number of lounge chairs by 50% this would be an absolutely incredible space to be enjoyed as a real luxury." And with so many ashore, it was a wonderful place to be. Any luxury ship or hotel would be proud of the space, design, finishes, etc.; and even the lounges were very good. I did find the lack of any real bar service to be a let down. (I had a ritual of getting my wife 2 orange juices from the Windjammer Café because there was no option. Not a huge problem, but with a full bar in the area, but not opened until 2PM, it was a bit disappointing. But with an obvious plan for onboard review, but it not panning out, RCCL obviously has limited the bar's hours.)
We also enjoyed Johnny Rockets with the kids. It is pretty much identical in food and experience as it is on land...but I was able to get out of there paying only for shakes, floats and a beer (not available in land operations!).
I would be remiss not to mention the Ice Show. It was truly a wonderful show with ice skating, aerial acrobatics and good music. It is truly a not to be missed show. (And I am not a fan of cruise ship shows!)
With the last two days at sea, I found myself getting up, taking my book to the Concierge Lounge and reading while I sipped coffee, setting off for a bit in the Solarium then getting out of the sun and relaxing on my balcony...interspersed with some playtime with the kids (who spent a small fortune in the Arcade - conveniently located by the kid's facilities - when they were not involved in the kids programs), a visit to the casino or a walk around the ship. There were no lectures unrelated to selling things available on board.
We decided not to revisit Portofino, but did have a third night at Chops (the last evening), which was again a very nice experience. I must comment however, that while I truly did not like our main dining room waiter (I decided he just has a very sly way about him and his habit of shaking the wine bottle to get the last drop off really bothered me...I guess it was his "thing"), our assistant waiter, Courtney, was a diamond in the rough...and working very hard to do things the right way: poised, quiet, served properly, was friendly but not too much so and always greeted you with a genuine smile. That said, we thought it worth trying the last formal night to see how the lobster was. Surprisingly, for shipboard lobster it was very good! The presentation of the rice and vegetables was not great and we were not offered any seconds...which I saw being brought out to others (I didn't want one, but I felt like our waiter just wanted done with us.)
Final Thoughts:
I will give some ratings based upon the ship and a more mass-market experience. It would not be appropriate to rate things versus, say, Seabourn.
I am absolutely positive that even with the change of itinerary, the vast majority of passengers had a great time. Royal Caribbean delivered the product they promised to deliver...and the many guests who had been on 10+, 50+ and even 100+ (?) cruises with them spoke with true satisfaction. So for the right market, the ship delivers...and being docked next to the 5,000+ passenger Freedom of the Seas elicited great excitement from them not only about it, but the even larger Oasis of the Seas. For them I think the cruise (itinerary change and attendent horrrific lines at the tour desk excluded) would be an A.
For many food is something to be consumed; for some (many?) in great quantity and for others as either as subsistence or a time for socializing. For those wanting high quality food, the options are very limited...though surprisingly (at least for me) Chops had room on every night for additional diners and it is not a large venue. When Johnny Rockets is your best tasting lunch option... Anyway, for me the food was a C- (noting that marginal food served well probably would have tasted better), but for Chops I would give it a B+.
The kids had a great time, after settling in. My 9 year old was able to, for the first time, have some independence as Royal Caribbean very carefully makes sure the ship's public areas are safe. They have some crew in brightly colored safety vests/shirts and others quietly strolling around, but it afforded me the opportunity for my daughter (with a two-way radio always in hand) to venture out on her own or with a new found friend. My 12 year old found the Living Room and a few activities to be fun. While he proudly showed off his medal for coming in second in a Guitar Hero competition ("See Dad, all those hours of playing video games actually paid off!"), he did enjoy being able to come and go with his friends as he pleased. And I really didn't see any truly bad kids (thought, to be accurate, I was trying to avoid the masses!). So for kids I give the ship an A, but for the program (if your kids have been on a few cruises and have a "been there, done that" option) a C. New to cruising kids would probably rate it a B+. (I found the Celebrity programs to be a bit more sophisticated.) Overall cruise experience for the children: B+.
Our Grand Suite was very nice and out attendant was very good; leaving it spotless and never misplacing or accidentally throwing out anything. I do like the option to have quiet instrumental music in the bathroom. (Upgraded toiletries were just as good as Regent's!) The individual rheostat controlled lights by the bed and dimmers on all other lights in the suite were nice too. Our balcony was wide, but a bit too narrow. (This, I observed, was corrected on the Freedom-class ships.) I also found the complete array of glassware excellent, but wondered how it was to be used with the no bringing of alcohol on board policy in place. (BTW, I brought a bottle of Glenfiddich aboard in my luggage with no problem at all.) Frankly, without the Concierge Lounge as a quiet morning retreat with continental breakfast, its Concierge allowing me to avoid the Tour Desk's horrific lines and it complimentary drinks and canapés before dinner, I would have had a much less satisfactory cruise experience. I would rate the suite experience an A-.
One side comment: The staff needs to smile more and recognize the passengers. I know that with 3,735 passengers saying "Hello" and smiling all day and night is a daunting task, but the failure to do so leaves one with the impression that you are more of a bother than a guest. In fact, some times I was just ignored. To be fair, some were very good at acknowledging passengers, but that was most certainly a minority.
It also reminds me that the "software": the staff and crew that make an experience a luxury one. Sitting in the dining room with that wonderful view and the duo playing, I said a number of times, "If just the service and food were better." When entering the Concierge Lounge if I was greeted by, "Good Morning, Mr. Goldring" or "How was your son's parasailing?" I would have felt better. But with 3,700+ passengers every 7 days, to expect so much - and at the price we paid - would, well and truly, be unfair.
We went on a family cruise and the family is happy. It will not be remembered as special and will, to be sure, fade from our memories, but will do so as a non-descript good experience.
Overall, my feeling is that I can still readily recommend Royal Caribbean for the product it is. I cannot, as I can with Celebrity, recommend that a luxury experience can be had with a little knowledge about the ship and its offerings. Royal Caribbean does not market itself that way and, as I said, it delivers what it promises.
I left off with St. Maarten. It was, well and truly, overwhelming to see the Freedom of the Seas, Mariner of the Seas and Carnival Valor on the same dock. Over 10,000 cruise passengers descending upon this tiny island was actually kind of depressing because I knew none of the quainter places could possibly be quaint at all. We decided to stay on board the ship and had a very nice time.
As I looked closer at the Solarium I kept thinking, "If they just reduced the number of lounge chairs by 50% this would be an absolutely incredible space to be enjoyed as a real luxury." And with so many ashore, it was a wonderful place to be. Any luxury ship or hotel would be proud of the space, design, finishes, etc.; and even the lounges were very good. I did find the lack of any real bar service to be a let down. (I had a ritual of getting my wife 2 orange juices from the Windjammer Café because there was no option. Not a huge problem, but with a full bar in the area, but not opened until 2PM, it was a bit disappointing. But with an obvious plan for onboard review, but it not panning out, RCCL obviously has limited the bar's hours.)
We also enjoyed Johnny Rockets with the kids. It is pretty much identical in food and experience as it is on land...but I was able to get out of there paying only for shakes, floats and a beer (not available in land operations!).
I would be remiss not to mention the Ice Show. It was truly a wonderful show with ice skating, aerial acrobatics and good music. It is truly a not to be missed show. (And I am not a fan of cruise ship shows!)
With the last two days at sea, I found myself getting up, taking my book to the Concierge Lounge and reading while I sipped coffee, setting off for a bit in the Solarium then getting out of the sun and relaxing on my balcony...interspersed with some playtime with the kids (who spent a small fortune in the Arcade - conveniently located by the kid's facilities - when they were not involved in the kids programs), a visit to the casino or a walk around the ship. There were no lectures unrelated to selling things available on board.
We decided not to revisit Portofino, but did have a third night at Chops (the last evening), which was again a very nice experience. I must comment however, that while I truly did not like our main dining room waiter (I decided he just has a very sly way about him and his habit of shaking the wine bottle to get the last drop off really bothered me...I guess it was his "thing"), our assistant waiter, Courtney, was a diamond in the rough...and working very hard to do things the right way: poised, quiet, served properly, was friendly but not too much so and always greeted you with a genuine smile. That said, we thought it worth trying the last formal night to see how the lobster was. Surprisingly, for shipboard lobster it was very good! The presentation of the rice and vegetables was not great and we were not offered any seconds...which I saw being brought out to others (I didn't want one, but I felt like our waiter just wanted done with us.)
Final Thoughts:
I will give some ratings based upon the ship and a more mass-market experience. It would not be appropriate to rate things versus, say, Seabourn.
I am absolutely positive that even with the change of itinerary, the vast majority of passengers had a great time. Royal Caribbean delivered the product they promised to deliver...and the many guests who had been on 10+, 50+ and even 100+ (?) cruises with them spoke with true satisfaction. So for the right market, the ship delivers...and being docked next to the 5,000+ passenger Freedom of the Seas elicited great excitement from them not only about it, but the even larger Oasis of the Seas. For them I think the cruise (itinerary change and attendent horrrific lines at the tour desk excluded) would be an A.
For many food is something to be consumed; for some (many?) in great quantity and for others as either as subsistence or a time for socializing. For those wanting high quality food, the options are very limited...though surprisingly (at least for me) Chops had room on every night for additional diners and it is not a large venue. When Johnny Rockets is your best tasting lunch option... Anyway, for me the food was a C- (noting that marginal food served well probably would have tasted better), but for Chops I would give it a B+.
The kids had a great time, after settling in. My 9 year old was able to, for the first time, have some independence as Royal Caribbean very carefully makes sure the ship's public areas are safe. They have some crew in brightly colored safety vests/shirts and others quietly strolling around, but it afforded me the opportunity for my daughter (with a two-way radio always in hand) to venture out on her own or with a new found friend. My 12 year old found the Living Room and a few activities to be fun. While he proudly showed off his medal for coming in second in a Guitar Hero competition ("See Dad, all those hours of playing video games actually paid off!"), he did enjoy being able to come and go with his friends as he pleased. And I really didn't see any truly bad kids (thought, to be accurate, I was trying to avoid the masses!). So for kids I give the ship an A, but for the program (if your kids have been on a few cruises and have a "been there, done that" option) a C. New to cruising kids would probably rate it a B+. (I found the Celebrity programs to be a bit more sophisticated.) Overall cruise experience for the children: B+.
Our Grand Suite was very nice and out attendant was very good; leaving it spotless and never misplacing or accidentally throwing out anything. I do like the option to have quiet instrumental music in the bathroom. (Upgraded toiletries were just as good as Regent's!) The individual rheostat controlled lights by the bed and dimmers on all other lights in the suite were nice too. Our balcony was wide, but a bit too narrow. (This, I observed, was corrected on the Freedom-class ships.) I also found the complete array of glassware excellent, but wondered how it was to be used with the no bringing of alcohol on board policy in place. (BTW, I brought a bottle of Glenfiddich aboard in my luggage with no problem at all.) Frankly, without the Concierge Lounge as a quiet morning retreat with continental breakfast, its Concierge allowing me to avoid the Tour Desk's horrific lines and it complimentary drinks and canapés before dinner, I would have had a much less satisfactory cruise experience. I would rate the suite experience an A-.
One side comment: The staff needs to smile more and recognize the passengers. I know that with 3,735 passengers saying "Hello" and smiling all day and night is a daunting task, but the failure to do so leaves one with the impression that you are more of a bother than a guest. In fact, some times I was just ignored. To be fair, some were very good at acknowledging passengers, but that was most certainly a minority.
It also reminds me that the "software": the staff and crew that make an experience a luxury one. Sitting in the dining room with that wonderful view and the duo playing, I said a number of times, "If just the service and food were better." When entering the Concierge Lounge if I was greeted by, "Good Morning, Mr. Goldring" or "How was your son's parasailing?" I would have felt better. But with 3,700+ passengers every 7 days, to expect so much - and at the price we paid - would, well and truly, be unfair.
We went on a family cruise and the family is happy. It will not be remembered as special and will, to be sure, fade from our memories, but will do so as a non-descript good experience.
Overall, my feeling is that I can still readily recommend Royal Caribbean for the product it is. I cannot, as I can with Celebrity, recommend that a luxury experience can be had with a little knowledge about the ship and its offerings. Royal Caribbean does not market itself that way and, as I said, it delivers what it promises.
Thursday, August 28, 2008
Mariner of the Seas - A Hurricane Runs Through It...Almost
We were greeted with the news of Gustav, which is projected to take the same cruise we had scheduled: Haiti, Jamaica, Grand Cayman and Cozumel, we made a hard left (East) and are visiting St. Thomas and St. Maarten. This gives us 2 extra sea days and 2 ports I really have no great desire to visit.
One big plus to having a suite is that you do not need to need to stand in the tour desk line...or the line for ice show tickets. I must say I feel really bad for the people that stood in line for half a day to arrange tours only for the itinerary to be changed and them all having to stand in line for another half a day changing them again. Yesterday the line literally ran down 75% of the Promenade. That was much worse than the line of 100+ waiting for ice show tickets. I, on the other hand, just walked to the Concierge Lounge and the tours (parasailing) and ice show tickets were done instantly; albeit I did have to wait for one person.
The Concierge Lounge is also a nice place for a quiet drink before dinner. Nothing fancy, but definitely acceptable.
We have dined in Chops, the extra cost alternative steak restaurant ($25 per person) and have had two good to very good meals with very good service (better than Regent). Looking forward to a nice meal and a decent wine list (yes, it's true!) has made things a bit better. The grilled Portobella mushroom and asparagus spears was so good I had it both nights. My wife's tuna Carpaccio was OK and her lobster bisque was actually quite good. My veal chop was very good and my T-Bone was OK (far better than the main restaurant). My wife's filet mignon was very good as was her lamb. The ala carte side dishes were OK, but the huge baked potatoes are worthy of note. I cannot figure out why most people do not try this venue for at least one night. (Last night I tried Portofino and will let you know below if this second alternative restaurant also succeeds.)
Yesterday, while everyone was off the boat in St. Thomas I took some time to check out the ship sans the crowds.
- The Windjammer is actually a very pleasant space. The food, however, reminds me of the college cafeteria. I sampled a bit from here and a bit from there and most was just not that good; some awful. They do prepare vegetables nicely.
- The Solarium (the adults only pool and lounge area) is actually pretty darn nice. A lot of thought went into this space with comfortable lounges (fitted cushions over the standard pool lounges), nicely tiled mosaic flooring, numerous classy artistic touches and shelter from the wind. Any luxury line's guests would be pleased with this space. What a difference from a sea day with it overflowing with people, saved lounges, no room in the spas or pool, etc.
- The Main Pool is also a really nicely designed and attractive space...if you can get past the thousand plus lounge chairs.
- The Promenade is also very attractive if you look into the pub or wine bar and see it without the throngs of people.
And that is, for me, the problem. It is not signing for this or that (never bothered me). And most of the prices actually seem quite reasonable...save the bottled water. It is the people and the noise. Oh, that noise. It is exhausting. So I am avoiding it. My suite and balcony is great. The Concierge Lounge is nice. The Connoisseur's Club for a cigar and a whiskey is also nice (but could use better air cleaners). The alternative restaurants are also good. So there are places to make this ship OK.
But I will paint a picture from two nights ago that pretty much sums it up. After a nap on my balcony, we had drinks in the Concierge Lounge and then went to Chops for a nice meal. We then wandered over to the Connoisseur's Club and decided to call it a night. AND THEN IT WAS DISCO NIGHT IN THE PROMENADE. Bam, it hit me in the face. My lovely evening was ended by the reality of where I was. (But to be fair, there were hundreds of people that absolutely had a blast and the love the crowds and noise.)
Last night was interesting on a number of levels.
First, I have come to the conclusion that the Kid's Program is designed to work with the least common denominator and, therefore, loses the interest of most of the children. At first I thought it was my 12 year old being, well, 12 years old. But he has consistently told me that the programs are not of interest and, to be honest, they don't sound very interesting to me. (They probably were good 3-5 years ago, but times they are a changin'.) My 9 year old says she is treated as a child and the activities are "for babies". and, when looking at them, they pretty much all seem like "high energy, low thought" games. So many children simply opt out of the programs...and I actually have more work making sure my 9 year old is OK and entertained than when I am cruising on, for example, Regent or Celebrity. And I thought the kids would LOVE this cruise. It is was a main motivator for our being here in the first place. I guess rock climbing, miniature golf, etc. only goes so far with today's sophisticated children.
Second, the food thing really wears you down. Last night in Portofino we had an OK meal. Every word was scripted and the food had about the same amount of imagination. "My name is X and although I am from the Philippines, I will do my best to be your Italian waiter this evening." His assistant kept calling my wife "My Lady" and me "Senor". Huh??? My smoked duck salad was good, and the cold tomato soup was fine (not great), but the main course...the recommended pasta with seafood had no flavor other than crushed red peppers (a classic cover for no taste items) and frozen seafood. Even the recommended dessert sampler was just OK. Two of the four dishes were tasteless with one literally overwhelmed by the use of too much cornstarch, but the other two were actually quite good (tiramisu and a flourless chocolate cake). BUT the thing that really got me was the infamous pitch (not yet heard on this ship) about making sure we give great marks when we rate everything. We canceled our second seating in Portofino and have added a third at Chops. Tonight is our second venture into the main dining room.
Third, after our post-dinner drink my wife wanted to check out the party on the pool deck. I went back to the Suite. She wasn't 10 minutes behind me. Over 1,000 having a very loud, and very happy, time was just not something she could deal with. I came up with the idea of going to Ellington's in the Viking Crown Lounge on Deck 14 (yes...and there is one deck higher!) where we could observe the party from up high and through glass windows, shielded from the noise and crowds. It was actually very nice to observe...like Times Square on New Year's Eve. This leads me to conclude that my perspectives are, in fact, not actually fair. Royal Caribbean does an excellent job at delivering what it is supposed to be delivering. I don't eat at TGI Fridays; I don't go to dance clubs; and, although I am in far better "shape" to do it, I haven't done a belly flop in years.
Even with the itinerary change I do not see many sad faces, the food is being eaten, the parties are packed...and the ship is spotless, my suite remains pristine (and two burned out bulbs were changed immediately), and I am fairly relaxed about it all.
Today, we are in St. Maarten along with the Freedom of the Seas (5,000+ passengers) and the Carnival Valor. With over 10,000 people descending on this little island, believe it or not, Mariner of the Seas is our Oasis. (What a good name for a Royal Caribbean ship! OMG, RCCL has sucked me in!) But I do have the harsh reality of then having two days at sea having to share this very interesting ship with all those other people.
One big plus to having a suite is that you do not need to need to stand in the tour desk line...or the line for ice show tickets. I must say I feel really bad for the people that stood in line for half a day to arrange tours only for the itinerary to be changed and them all having to stand in line for another half a day changing them again. Yesterday the line literally ran down 75% of the Promenade. That was much worse than the line of 100+ waiting for ice show tickets. I, on the other hand, just walked to the Concierge Lounge and the tours (parasailing) and ice show tickets were done instantly; albeit I did have to wait for one person.
The Concierge Lounge is also a nice place for a quiet drink before dinner. Nothing fancy, but definitely acceptable.
We have dined in Chops, the extra cost alternative steak restaurant ($25 per person) and have had two good to very good meals with very good service (better than Regent). Looking forward to a nice meal and a decent wine list (yes, it's true!) has made things a bit better. The grilled Portobella mushroom and asparagus spears was so good I had it both nights. My wife's tuna Carpaccio was OK and her lobster bisque was actually quite good. My veal chop was very good and my T-Bone was OK (far better than the main restaurant). My wife's filet mignon was very good as was her lamb. The ala carte side dishes were OK, but the huge baked potatoes are worthy of note. I cannot figure out why most people do not try this venue for at least one night. (Last night I tried Portofino and will let you know below if this second alternative restaurant also succeeds.)
Yesterday, while everyone was off the boat in St. Thomas I took some time to check out the ship sans the crowds.
- The Windjammer is actually a very pleasant space. The food, however, reminds me of the college cafeteria. I sampled a bit from here and a bit from there and most was just not that good; some awful. They do prepare vegetables nicely.
- The Solarium (the adults only pool and lounge area) is actually pretty darn nice. A lot of thought went into this space with comfortable lounges (fitted cushions over the standard pool lounges), nicely tiled mosaic flooring, numerous classy artistic touches and shelter from the wind. Any luxury line's guests would be pleased with this space. What a difference from a sea day with it overflowing with people, saved lounges, no room in the spas or pool, etc.
- The Main Pool is also a really nicely designed and attractive space...if you can get past the thousand plus lounge chairs.
- The Promenade is also very attractive if you look into the pub or wine bar and see it without the throngs of people.
And that is, for me, the problem. It is not signing for this or that (never bothered me). And most of the prices actually seem quite reasonable...save the bottled water. It is the people and the noise. Oh, that noise. It is exhausting. So I am avoiding it. My suite and balcony is great. The Concierge Lounge is nice. The Connoisseur's Club for a cigar and a whiskey is also nice (but could use better air cleaners). The alternative restaurants are also good. So there are places to make this ship OK.
But I will paint a picture from two nights ago that pretty much sums it up. After a nap on my balcony, we had drinks in the Concierge Lounge and then went to Chops for a nice meal. We then wandered over to the Connoisseur's Club and decided to call it a night. AND THEN IT WAS DISCO NIGHT IN THE PROMENADE. Bam, it hit me in the face. My lovely evening was ended by the reality of where I was. (But to be fair, there were hundreds of people that absolutely had a blast and the love the crowds and noise.)
Last night was interesting on a number of levels.
First, I have come to the conclusion that the Kid's Program is designed to work with the least common denominator and, therefore, loses the interest of most of the children. At first I thought it was my 12 year old being, well, 12 years old. But he has consistently told me that the programs are not of interest and, to be honest, they don't sound very interesting to me. (They probably were good 3-5 years ago, but times they are a changin'.) My 9 year old says she is treated as a child and the activities are "for babies". and, when looking at them, they pretty much all seem like "high energy, low thought" games. So many children simply opt out of the programs...and I actually have more work making sure my 9 year old is OK and entertained than when I am cruising on, for example, Regent or Celebrity. And I thought the kids would LOVE this cruise. It is was a main motivator for our being here in the first place. I guess rock climbing, miniature golf, etc. only goes so far with today's sophisticated children.
Second, the food thing really wears you down. Last night in Portofino we had an OK meal. Every word was scripted and the food had about the same amount of imagination. "My name is X and although I am from the Philippines, I will do my best to be your Italian waiter this evening." His assistant kept calling my wife "My Lady" and me "Senor". Huh??? My smoked duck salad was good, and the cold tomato soup was fine (not great), but the main course...the recommended pasta with seafood had no flavor other than crushed red peppers (a classic cover for no taste items) and frozen seafood. Even the recommended dessert sampler was just OK. Two of the four dishes were tasteless with one literally overwhelmed by the use of too much cornstarch, but the other two were actually quite good (tiramisu and a flourless chocolate cake). BUT the thing that really got me was the infamous pitch (not yet heard on this ship) about making sure we give great marks when we rate everything. We canceled our second seating in Portofino and have added a third at Chops. Tonight is our second venture into the main dining room.
Third, after our post-dinner drink my wife wanted to check out the party on the pool deck. I went back to the Suite. She wasn't 10 minutes behind me. Over 1,000 having a very loud, and very happy, time was just not something she could deal with. I came up with the idea of going to Ellington's in the Viking Crown Lounge on Deck 14 (yes...and there is one deck higher!) where we could observe the party from up high and through glass windows, shielded from the noise and crowds. It was actually very nice to observe...like Times Square on New Year's Eve. This leads me to conclude that my perspectives are, in fact, not actually fair. Royal Caribbean does an excellent job at delivering what it is supposed to be delivering. I don't eat at TGI Fridays; I don't go to dance clubs; and, although I am in far better "shape" to do it, I haven't done a belly flop in years.
Even with the itinerary change I do not see many sad faces, the food is being eaten, the parties are packed...and the ship is spotless, my suite remains pristine (and two burned out bulbs were changed immediately), and I am fairly relaxed about it all.
Today, we are in St. Maarten along with the Freedom of the Seas (5,000+ passengers) and the Carnival Valor. With over 10,000 people descending on this little island, believe it or not, Mariner of the Seas is our Oasis. (What a good name for a Royal Caribbean ship! OMG, RCCL has sucked me in!) But I do have the harsh reality of then having two days at sea having to share this very interesting ship with all those other people.
Monday, August 25, 2008
Mariner of the Seas - My First 24 Hours
It has been a very interesting 24 hours aboard Royal Caribbean's Mariner of the Seas. With approximately 3,735 passengers onboard, with quite a mix of ages, ethnicities, languages and socioeconomic classes, there is much that I have observed and some that just disappoints. Overall though, it has been more tolerable than I expected, though not my idea of a perfect cruise.
We arrived yesterday around 11:30 am and had a very painless check-in and were heading up the gangway in about 15 minutes. Our Grand Suite wouldn't be ready until 1:00 pm and we were not permitted to drop off our carry-on luggage so we started a brief tour of the ship a bit bogged down.
First stop was the spa, so the sea day massages could be booked at the desired times. There was no hard sell. I briefly inspected the complimentary steam room and sauna and other facilities and they were quite nice and sparkling clean. We then stopped by Johnny Rockets, the pool (with a scary number of lounge chairs), the rock climbing wall and miniature golf. The kids purchased their soda cards ($25 +15% gratuity) so they can have all the soda they want without the constant single charges.
It was time to eat, so we ventured into the Windjammer Café and had an OK meal from the buffet. (I do not remember ever seeing a hamburger that looked like what they were serving, but it was OK.) The seating was nicer than expected in faux rattan chairs, but the ambiance is not something I enjoyed with literally over 1,000 people walking past.
It was now time to see our suite. I was, and remain, pleasantly surprised by it. It is larger than the suites on Seabourn or Regent Seven Seas or Cunard, with a very comfortable full size sofa bed, queen bed, two comfortable chairs (plus one by the vanity desk), a nice bar, plenty of closet and drawer space and a very nice, large, marble bathroom with double sinks under a granite top and a full bathtub/shower. The balcony is large enough for two lounges, two chairs and a table. While it comes with only one lounge, a request of our cabin steward and a second lounge appeared. TV with DVD and an excellent sound system is also included. The bed was extremely comfortable and the linens crisp and comfortable. It was spotless and smelled clean and fresh. This is becoming my refuge.
Suites also have the use of the Concierge Club with complimentary drinks and snacks before dinner, as well as a fairly nice continental breakfast. More importantly, the concierge takes care of ice show tickets, tours, etc., avoiding literally hour long lines. It is a bit of a refuge and relief as well.
When I reappeared from my suite a terrible thing happened: Thousands of more people appeared. It turned the Promenade from a curiosity with a couple of possible places to have a glass of wine, to an echoing and loud mall/hall with tables being set up for the sale of cheap jewelry and liquor.
After a rousing game of miniature golf with the kids, I checked out my table for dinner. Incredibly we had been placed in probably the worst table in the restaurant, stuck in a back room next to a service door on the lowest of the three levels...with no view of anything. Shocking for a suite guest to be placed there. Equally amazing there was available an excellent table on the third (top) level right by the railing overlooking the entire restaurant and just above the pianist and violinist...transforming the massive space into what was admittedly a pretty elegant and quaint one.
With the kids enjoying room service (with a limited, but acceptable, menu) and planning out their evening, we had a drink in our suite and then we all ventured out to the show, which was very entertaining with a comic and a juggler (http://jeffthejuggler.com/). Then dinner.
This is where "my" cruise really falls apart. Our waiter is OK, but I cannot tell if he is genuinely friendly or if I should be looking for my wallet at the end of the meal. The service was polite, if not a bit rough around the edges. It was as if I was being rushed to complete my meal after waiting to place my order. The waiter served my wine - which I appreciated - as I saw the next table waiting a painfully long time for the sommelier. My first course was a Hot and Sour Shrimp soup which was hot and sour, but the broth had little other flavors and the shrimp had that watered down taste and mushy consistency of thawed shrimp that had been dumped from the tub with the defrosted water into the soup at the last minute. My wife's onion and cheese tart was OK, but with no style and curiously covered with red peppers. Salads were basic. Her sirloin steak was marginal at best (small, thin and tasteless) and was accompanied by a scoop of mash potatoes (you could see the scoop marks) and some diced vegetables. I went with the end cut prime rib and baked potato. The meat was dry, but it had a bit of flavor. It was, alas, food and nothing more. (Tonight we are trying Chops.)
We ended our evening in the Connoisseur's Club, the cigar and whisky lounge. It is a very nice venue, but curiously had a big screen TV which dampens the ambiance; though it remains one of the quietest places on the ship...which is hopping everywhere else! It is very sparingly used (maybe 3 couples at a time), but it does need better ventilation.
After a very restful night's sleep our breakfast arrived. The order had most of what we ordered, much we did not. It had tasteless powdered eggs and paste-like potatoes with dry, tasteless pastries. The coffee was actually quite acceptable as was the bacon. The rest was pretty much inedible, so cereal and fruits may be the only way to go.
I won't bore you with our morning activities, but the pool was pretty much filled and, as such, the whirlpool tubs were overwhelmed with kids. The Promenade was filled with announcements for raffles, etc. I like my suite.
We tried lunch in the Dining Room. The service was even more rough and let's just say that I will not be eating any more shrimp on this ship. I actually think the buffet might be a better option...if you can deal with all the people.
That's it for my first 24 hours.
We arrived yesterday around 11:30 am and had a very painless check-in and were heading up the gangway in about 15 minutes. Our Grand Suite wouldn't be ready until 1:00 pm and we were not permitted to drop off our carry-on luggage so we started a brief tour of the ship a bit bogged down.
First stop was the spa, so the sea day massages could be booked at the desired times. There was no hard sell. I briefly inspected the complimentary steam room and sauna and other facilities and they were quite nice and sparkling clean. We then stopped by Johnny Rockets, the pool (with a scary number of lounge chairs), the rock climbing wall and miniature golf. The kids purchased their soda cards ($25 +15% gratuity) so they can have all the soda they want without the constant single charges.
It was time to eat, so we ventured into the Windjammer Café and had an OK meal from the buffet. (I do not remember ever seeing a hamburger that looked like what they were serving, but it was OK.) The seating was nicer than expected in faux rattan chairs, but the ambiance is not something I enjoyed with literally over 1,000 people walking past.
It was now time to see our suite. I was, and remain, pleasantly surprised by it. It is larger than the suites on Seabourn or Regent Seven Seas or Cunard, with a very comfortable full size sofa bed, queen bed, two comfortable chairs (plus one by the vanity desk), a nice bar, plenty of closet and drawer space and a very nice, large, marble bathroom with double sinks under a granite top and a full bathtub/shower. The balcony is large enough for two lounges, two chairs and a table. While it comes with only one lounge, a request of our cabin steward and a second lounge appeared. TV with DVD and an excellent sound system is also included. The bed was extremely comfortable and the linens crisp and comfortable. It was spotless and smelled clean and fresh. This is becoming my refuge.
Suites also have the use of the Concierge Club with complimentary drinks and snacks before dinner, as well as a fairly nice continental breakfast. More importantly, the concierge takes care of ice show tickets, tours, etc., avoiding literally hour long lines. It is a bit of a refuge and relief as well.
When I reappeared from my suite a terrible thing happened: Thousands of more people appeared. It turned the Promenade from a curiosity with a couple of possible places to have a glass of wine, to an echoing and loud mall/hall with tables being set up for the sale of cheap jewelry and liquor.
After a rousing game of miniature golf with the kids, I checked out my table for dinner. Incredibly we had been placed in probably the worst table in the restaurant, stuck in a back room next to a service door on the lowest of the three levels...with no view of anything. Shocking for a suite guest to be placed there. Equally amazing there was available an excellent table on the third (top) level right by the railing overlooking the entire restaurant and just above the pianist and violinist...transforming the massive space into what was admittedly a pretty elegant and quaint one.
With the kids enjoying room service (with a limited, but acceptable, menu) and planning out their evening, we had a drink in our suite and then we all ventured out to the show, which was very entertaining with a comic and a juggler (http://jeffthejuggler.com/). Then dinner.
This is where "my" cruise really falls apart. Our waiter is OK, but I cannot tell if he is genuinely friendly or if I should be looking for my wallet at the end of the meal. The service was polite, if not a bit rough around the edges. It was as if I was being rushed to complete my meal after waiting to place my order. The waiter served my wine - which I appreciated - as I saw the next table waiting a painfully long time for the sommelier. My first course was a Hot and Sour Shrimp soup which was hot and sour, but the broth had little other flavors and the shrimp had that watered down taste and mushy consistency of thawed shrimp that had been dumped from the tub with the defrosted water into the soup at the last minute. My wife's onion and cheese tart was OK, but with no style and curiously covered with red peppers. Salads were basic. Her sirloin steak was marginal at best (small, thin and tasteless) and was accompanied by a scoop of mash potatoes (you could see the scoop marks) and some diced vegetables. I went with the end cut prime rib and baked potato. The meat was dry, but it had a bit of flavor. It was, alas, food and nothing more. (Tonight we are trying Chops.)
We ended our evening in the Connoisseur's Club, the cigar and whisky lounge. It is a very nice venue, but curiously had a big screen TV which dampens the ambiance; though it remains one of the quietest places on the ship...which is hopping everywhere else! It is very sparingly used (maybe 3 couples at a time), but it does need better ventilation.
After a very restful night's sleep our breakfast arrived. The order had most of what we ordered, much we did not. It had tasteless powdered eggs and paste-like potatoes with dry, tasteless pastries. The coffee was actually quite acceptable as was the bacon. The rest was pretty much inedible, so cereal and fruits may be the only way to go.
I won't bore you with our morning activities, but the pool was pretty much filled and, as such, the whirlpool tubs were overwhelmed with kids. The Promenade was filled with announcements for raffles, etc. I like my suite.
We tried lunch in the Dining Room. The service was even more rough and let's just say that I will not be eating any more shrimp on this ship. I actually think the buffet might be a better option...if you can deal with all the people.
That's it for my first 24 hours.
Tuesday, August 19, 2008
Mariner of the Seas Travelogue - Prologue
I promise I will not bore you with the minutia of taxi rides and pre-cruise meals in this travelogue, but rather will try to give some perspective from a travel agent's and a parent's points of view as I venture back into the world known as mass market cruising. On Sunday I will be boarding Royal Caribbean's Mariner of the Seas settling in a Grand Suite on a sold out Caribbean cruise as Tropical Storm Fay just departs.
As my family is rather jaded from all of the cruises they have taken - and where they have traveled - it took until last night for them to show any real interest in the cruise. My wife asked about the specialty restaurants, forgetting our discussing same weeks ago when I pre-reserved two nights each in Chops (steaks and fish) and Portofino (Italian). My kids, after first stating they were not that excited because we wouldn't be getting off the ship much (2 sea days and Jamaica), realized that for the first time in a couple of years they would have a "real" kid's club...and now that they are getting older, some real independence.
As for myself, I am trying to look at my cruise on this behemoth much differently from any of my prior cruises...as I remember my ship inspection of the Explorer of the Seas thinking negatively: "Shopping Mall". (My kids, of course, hear my complaint and shout with glee, "Cool!")
My last Royal Caribbean cruise was in 2001 in an owner's suite on the Nordic Empress (then Empress of the Seas and now gone from the fleet as too small and unique). I do admit that once I got over all the blue-green glass and brass I found the crew very enthusiastic and I did have a good time (though the food was marginal). I will not, however, forget my tablemates: a very nice couple albeit he happened to be a cook at a youth jail somewhere in Pennsylvania. Ya' never know!
I will be taking some time on this trip to work on some plans for two of my next ones: The Seabourn Spirit on September 27, 2008 (Athens to Istanbul) and my son's Bar Mitzvah Safari in August 2009. I am sure that somehow some comparisons...and hopefully some good ideas...will be generated while on this cruise.
So after a few days in Florida visiting my mother, and the Kennedy Space Center for lunch with an astronaut...and, of course, rain predicted for every day!...we will board and I will let you know.
As my family is rather jaded from all of the cruises they have taken - and where they have traveled - it took until last night for them to show any real interest in the cruise. My wife asked about the specialty restaurants, forgetting our discussing same weeks ago when I pre-reserved two nights each in Chops (steaks and fish) and Portofino (Italian). My kids, after first stating they were not that excited because we wouldn't be getting off the ship much (2 sea days and Jamaica), realized that for the first time in a couple of years they would have a "real" kid's club...and now that they are getting older, some real independence.
As for myself, I am trying to look at my cruise on this behemoth much differently from any of my prior cruises...as I remember my ship inspection of the Explorer of the Seas thinking negatively: "Shopping Mall". (My kids, of course, hear my complaint and shout with glee, "Cool!")
My last Royal Caribbean cruise was in 2001 in an owner's suite on the Nordic Empress (then Empress of the Seas and now gone from the fleet as too small and unique). I do admit that once I got over all the blue-green glass and brass I found the crew very enthusiastic and I did have a good time (though the food was marginal). I will not, however, forget my tablemates: a very nice couple albeit he happened to be a cook at a youth jail somewhere in Pennsylvania. Ya' never know!
I will be taking some time on this trip to work on some plans for two of my next ones: The Seabourn Spirit on September 27, 2008 (Athens to Istanbul) and my son's Bar Mitzvah Safari in August 2009. I am sure that somehow some comparisons...and hopefully some good ideas...will be generated while on this cruise.
So after a few days in Florida visiting my mother, and the Kennedy Space Center for lunch with an astronaut...and, of course, rain predicted for every day!...we will board and I will let you know.
Thursday, July 31, 2008
Ship's Tours, Private Tours or Doing It On Your Own
I am frequently asked if the generic question of I would recommend taking a ship's tour. My answer invariably is, "It depends." And it depends on a number of factors.
The first thing I look at is whether there is anything unique about the tour. In October I am taking a Seabourn tour in Kusadasi which has two parts. The first part is a tour of Ephesus while the second part is a tour of a small village with a cooking class. If it was just the first part I would say, "Don't bother. Take a taxi to Ephesus and pick up a private guide at the entrance. You will have less people, more information and you can do it at your pace." Walking tours of Halifax, a visit to the New England Aquarium, the beach in Mykonos or lunch in Marseille you can do on your own in more comfort and at your own pace. But a cooking class for a limited number of people in a small town in Turkey. Even if you could privately arrange it, the time, logistics and hassle alone...no less even knowing where to start with such an event....makes the ship's tour an almost ideal solution. Others: a visit to a specific private chateau in Bordeaux; an early morning boat ride up close to glaciers; tours tied into onboard educational courses, etc.
The second thing I look at are the logistics of getting there, doing it and getting back to the ship. In August I am going on a Royal Caribbean cruise (Mariner of the Seas) and will be stopping in Cozumel. We will be taking the ship's tour of the Mayan ruins at Tulum. In order to take this tour you must take a ferry (more like a rocky boat) to the mainland, then a bus to Tulum and eventually the ferry back to the ship. While I could arrange a private tour and I do not relish sharing this experience with potentially hundreds of my fellow passengers, I relish less the thought of missing the ferry or it being delayed and the ship sailing without me. This particular tour is cancelled from time to time because of rough seas and the ferry is delayed at times for the same reason. When you are on a ship's tour you are protected from the possibility of the ship leaving without you. Doing it on your own is doing it at your own risk. I recall quite a few passengers left in Civitavecchia when there was a snap strike on the trains from Rome. The ship left them behind, without their passports, and the next port was in France. Independence is a wonderful thing...but I caution it should be exercised with caution.
The third thing I look at is whether there is a private tour option. There are many times when there is a private tour that is better than the ship's tour and it is (especially when paying for 2 or more people) less expensive. An example is a tour of Athens. In October I am providing those on my Seabourn Spirit Food & Wine Cruise a complimentary tour of Athens and Cape Sounion. Our guide will meet us at 7:30 am so that we beat the crowds and the afternoon heat. After providing us with a beautiful overview and explanation of the Acropolis from a nearby park we will arrive just as the Acropolis opens...before the crowds are even getting on their buses...and will be able to enjoy the site for quite a while ourselves. Then passing the masses as they arrive, we will head off to some of the other sites followed by a wonderful visit to the Temple of Poseidon followed by a waterside lunch in a nice taverna with a real menu. Doesn't that sound much better than climbing in a bus, standing on your toes to get a glimpse, shouting "Can you speak up. I can't hear you." and then waiting while "that person" just needs to make one more purchase?
The fourth thing I look at is price and value. There is a difference between the two. Sometimes you know you are being overcharged, but if you want the experience enough it remains of value. As I mentioned, sometimes a private tour is a far better value than a ship's tour, but then there are tours that you can only obtain through the ship. One example above is the cooking class in Turkey. Another might be a zipline in the Caribbean. Is that one hour tour - and 10 minutes of excitement - worth $80.00? For me there is no way I would spend that kind of money, but others would find the experience something to think back on and talk about for years.
We were in Tahiti last year on the Regent Seven Seas Paul Gauguin and took the Swim with the Stingrays tour as part of Regent/Jean Michel Cousteau's incredible and unique Ambassadors of the Environment program. Well, we thought this might be a bit better than Captain Marvin's private tour in Grand Cayman and was it ever. It turned into my family's first experience swimming with sharks (black-tipped reef sharks) and the beginning of their appreciation of sharks and a willingness to venture a bit out of their comfort zones to experience nature. Incredible value.
I also look to see if an independent option is available. Taking a walk to the fish market in Marseille followed by a wonderful bouillabaisse lunch does not need a ship's or private tour nor does a walk around Charleston, South Carolina with a buggy ride and some good ol' southern cooking. Halifax is a great place to wander and they even offer recorded walking tour rentals on the pier for only a few dollars. Le Lavendou, France has a wonderful local market where you can get lost for a couple of hours followed by a lunch seaside. Barcelona is one of the great walking cities where shops, markets food, culture, architecture, etc. come at you from all sides, but in a fun and not overwhelming way.
Theory is one thing, but reality is another.To be sure, independence is good for some and not so good for others. For many travelers the concept of not having to worry or having it all planned out is one of the very reasons they go on cruises. For that sort of traveler I would caution against striking out on your own. You can most certainly enjoy these cities and have the comfort of a tour, ship or private.
So when asking, "Should I take a ship's tour?" you should first ask what it is that you want to do, where you want to do it and might I be better off doing a private or independent tour. Only then will you be able to truly access the benefits and/or pitfalls of a ship's tour.
The first thing I look at is whether there is anything unique about the tour. In October I am taking a Seabourn tour in Kusadasi which has two parts. The first part is a tour of Ephesus while the second part is a tour of a small village with a cooking class. If it was just the first part I would say, "Don't bother. Take a taxi to Ephesus and pick up a private guide at the entrance. You will have less people, more information and you can do it at your pace." Walking tours of Halifax, a visit to the New England Aquarium, the beach in Mykonos or lunch in Marseille you can do on your own in more comfort and at your own pace. But a cooking class for a limited number of people in a small town in Turkey. Even if you could privately arrange it, the time, logistics and hassle alone...no less even knowing where to start with such an event....makes the ship's tour an almost ideal solution. Others: a visit to a specific private chateau in Bordeaux; an early morning boat ride up close to glaciers; tours tied into onboard educational courses, etc.
The second thing I look at are the logistics of getting there, doing it and getting back to the ship. In August I am going on a Royal Caribbean cruise (Mariner of the Seas) and will be stopping in Cozumel. We will be taking the ship's tour of the Mayan ruins at Tulum. In order to take this tour you must take a ferry (more like a rocky boat) to the mainland, then a bus to Tulum and eventually the ferry back to the ship. While I could arrange a private tour and I do not relish sharing this experience with potentially hundreds of my fellow passengers, I relish less the thought of missing the ferry or it being delayed and the ship sailing without me. This particular tour is cancelled from time to time because of rough seas and the ferry is delayed at times for the same reason. When you are on a ship's tour you are protected from the possibility of the ship leaving without you. Doing it on your own is doing it at your own risk. I recall quite a few passengers left in Civitavecchia when there was a snap strike on the trains from Rome. The ship left them behind, without their passports, and the next port was in France. Independence is a wonderful thing...but I caution it should be exercised with caution.
The third thing I look at is whether there is a private tour option. There are many times when there is a private tour that is better than the ship's tour and it is (especially when paying for 2 or more people) less expensive. An example is a tour of Athens. In October I am providing those on my Seabourn Spirit Food & Wine Cruise a complimentary tour of Athens and Cape Sounion. Our guide will meet us at 7:30 am so that we beat the crowds and the afternoon heat. After providing us with a beautiful overview and explanation of the Acropolis from a nearby park we will arrive just as the Acropolis opens...before the crowds are even getting on their buses...and will be able to enjoy the site for quite a while ourselves. Then passing the masses as they arrive, we will head off to some of the other sites followed by a wonderful visit to the Temple of Poseidon followed by a waterside lunch in a nice taverna with a real menu. Doesn't that sound much better than climbing in a bus, standing on your toes to get a glimpse, shouting "Can you speak up. I can't hear you." and then waiting while "that person" just needs to make one more purchase?
The fourth thing I look at is price and value. There is a difference between the two. Sometimes you know you are being overcharged, but if you want the experience enough it remains of value. As I mentioned, sometimes a private tour is a far better value than a ship's tour, but then there are tours that you can only obtain through the ship. One example above is the cooking class in Turkey. Another might be a zipline in the Caribbean. Is that one hour tour - and 10 minutes of excitement - worth $80.00? For me there is no way I would spend that kind of money, but others would find the experience something to think back on and talk about for years.
We were in Tahiti last year on the Regent Seven Seas Paul Gauguin and took the Swim with the Stingrays tour as part of Regent/Jean Michel Cousteau's incredible and unique Ambassadors of the Environment program. Well, we thought this might be a bit better than Captain Marvin's private tour in Grand Cayman and was it ever. It turned into my family's first experience swimming with sharks (black-tipped reef sharks) and the beginning of their appreciation of sharks and a willingness to venture a bit out of their comfort zones to experience nature. Incredible value.
I have an incredible private guide that I use in Florence. She makes the city and the art and architecture come alive...and she is charming. Want to miss most of the lines in Italy? Use a private guide. Want a real explanation of what you are seeing? Use a private guide. Are they a bit expensive? A bit (but not so much for a family of four), but oh is there value.
I also look to see if an independent option is available. Taking a walk to the fish market in Marseille followed by a wonderful bouillabaisse lunch does not need a ship's or private tour nor does a walk around Charleston, South Carolina with a buggy ride and some good ol' southern cooking. Halifax is a great place to wander and they even offer recorded walking tour rentals on the pier for only a few dollars. Le Lavendou, France has a wonderful local market where you can get lost for a couple of hours followed by a lunch seaside. Barcelona is one of the great walking cities where shops, markets food, culture, architecture, etc. come at you from all sides, but in a fun and not overwhelming way.
Theory is one thing, but reality is another.To be sure, independence is good for some and not so good for others. For many travelers the concept of not having to worry or having it all planned out is one of the very reasons they go on cruises. For that sort of traveler I would caution against striking out on your own. You can most certainly enjoy these cities and have the comfort of a tour, ship or private.
So when asking, "Should I take a ship's tour?" you should first ask what it is that you want to do, where you want to do it and might I be better off doing a private or independent tour. Only then will you be able to truly access the benefits and/or pitfalls of a ship's tour.
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