I have seen over the past couple of weeks - the usual time for the summer doldrums - a very interesting trend: People are tending to book cruises for the latter part of this year and on longer itineraries and in higher categories.
While the trend of cruise lines offering lower fares closer in seems to be reemerging...apparently as a result of the softening economy (possibly both in the U.S. and Europe), I am finding my clients, rather than booking their initially selected category, are using their travel budget to improve their cabins/suites and/or length of their cruise, rather than to pocket the funds for other purposes. This is an interesting trend that would seem, at first, counterintuitive. I think, however, it actually makes a lot of sense and may actually be a sign of something other than doomsday approaching.
Going to basic economics, one must first look at the mortgage meltdown. Most of the mortgages that are being foreclosed upon were for people that could not actually afford their homes or were living off of equity they really didn't have...tapping the last 20% of the home's worth. Those souls may have gone on a cruise or two, but probably were not a major force in the cruise market. But the impact was more than the chilling effect on those who had a responsible adjustable rate mortgage rather than a 1% interest that adjusted. A larger impact was on the top end...the investors...that ran up the value of these mortgages in the financial markets; but those also represent a very small portion of those that cruise.
The real impact for the cruise industry was on those how just had the stuffing scared out of them: The vast majority of the population.
But then there was more scary stuff: When the mortgage securities market began failing, those same investors had to put there money somewhere...and it was oil. Without getting into politics, the same mortgage speculators became oil speculators...and the media ran with various politicians and politically active financial "talking heads" claiming it was all demand.
While we can thank them for the now probably permanent "fuel supplements" on our cruises and the havoc they have caused in the airline industry, their irrational cries that a leaking pipe in Nigeria a legitimate reason for a $5 a barrel rise in oil (when such a thing never had any effect in the past) because demand was so huge was just accepted. How that .001% change in supply was a supposed two-headed monster always baffled me. [Compare: Russia invades Georgia under the cover of the Olympics, three oil supply lines were shutdown as a precaution, there are ominous "Cold War" trends appearing...and oil prices are dropping like a rock. Hummm?????]
But two things have happened: The European economies started to soften - causing the dollar to increase in value - and Congress said, "We want to stop oil speculators"...despite others steadfastly claiming it was merely demand.
Well, those mortgage securities investors...I'm sorry, I meant oil specutors...decided they didn't want the same regulatory prosecutions happening to them as a result of their oil activities and they began dumping their oil futures contracts. (One amazing thing is that I heard today that home heating oil may actually be less expensive this winter than last!)
With oil now at less than $111 a barrel, down from a $150+ high, and it being done in just a few short weeks, I think people are starting to breath.
And with the cruise lines suffering from lower (not "low" by any means) demand both in the U.S. and Europe, there is more inventory to sell closer in. Combine that with the prospects for lower gas and heating oil prices, a bit of stabilization in the stock market in most sectors (if not banking!) coupled with most people having actually cut back spending in anticipation of the worst...but still committed to taking a vacation, and there you have it.
So, if you are one that is now "taking a breath", seeing it isn't going to cost you $100 to fill up your car, and realizing that your mortgage isn't going to automatically explode, take a look at some of the incredible offers being given by the cruise lines. Remember many people have to plan their vacations quite a few months in advance. They are already committed, so the close in inventory is their for you to grab...and enjoy.
But, possibly, say to yourself: That oceanview is $1,000 less than it said in the brochure, why not upgrade to a balcony? Or from a balcony to a suite...though suite sales have remained strong all along, so there are not as many of those opportunities. Or rather than taking a 7 day Caribbean cruise, how about a Panama Canal cruise? Or back-to-back a Mediterranean cruise?
So whether you want to board "My Yacht", "Get Out There", "Be Treated Famously" or whatever, now is a great time to consider an autumn cruise.
Showing posts with label travel. Show all posts
Showing posts with label travel. Show all posts
Friday, August 15, 2008
Thursday, July 31, 2008
On It's Way...Finally
The Clipper Pacific finally set sail from Tampa, Florida late on July 29th after completing numerous repairs. In addition to the failed steel plating being replaced, numerous other safety violations were addressed. The reports are that the crew was cooperative and they attended to many of the violations that were not required to be completed in order to have the vessel cleared to depart.
Hopefully with the crew now aware of what is required for there to be a safe ship (and for their safety) the progress made in assuring the former Song of Norway's passengers sail safely for years to come.
Hopefully with the crew now aware of what is required for there to be a safe ship (and for their safety) the progress made in assuring the former Song of Norway's passengers sail safely for years to come.
Friday, July 25, 2008
Prinsendam Fans - An Unbelievable Deal - And You Can Only Get It Here!
For those who want to cruise on the former Seabourn Sun, Holland America has made two incredible 2008 European sailings available to me (and to very few travel agents anywhere!) on the Prinsendam which are - ready for this - AIR INCLUSIVE at cruise only rates!
Here are the details:
14 day Black Sea Cruise Rome to Piraeus
September 18, 2008 or
October 16, 2008
Civitavecchia (Rome)
At Sea
Dubrovnik, Croatia
Sarande, Albania
Argostoli, Cephalonia, Greece
At Sea
Istanbul, Turkey
Istanbul, Turkey
Trabzon, Turkey
Sochi, Russia
Sevastopol, Ukraine
Nessebur, Bulgaria
At Sea
Kusadasi (Ephesus) Turkey
Piraeus, Greece
Pricing is as follows:
Inside from: $2,299
Oceanview from: $2,499
Veranda from: $4,999
Veranda Suite from: $6.749
Deluxe Veranda Suite from: $10,499
Prices include the fuel supplement, but do not include taxes of up to $236 per person. Also, there is some limitation as to air gateway cities, with some having a $100 or $200 supplement. Obviously, restrictions apply and the offer is subject to capacity controls and/or prior sale and may be withdrawn at any time. (If you check the posted fares on the Holland America site you will see this is not a "smoke and mirrors" offer, but the real thing. )
If you are thinking about a cruise this fall, a 14 day European cruise air inclusive in an oceanview for $5,000...on the Prinsendam no less...is something you just shouldn't pass up. Call or email me quickly as this is sure not to last.
Here are the details:
14 day Black Sea Cruise Rome to Piraeus
September 18, 2008 or
October 16, 2008
Civitavecchia (Rome)
At Sea
Dubrovnik, Croatia
Sarande, Albania
Argostoli, Cephalonia, Greece
At Sea
Istanbul, Turkey
Istanbul, Turkey
Trabzon, Turkey
Sochi, Russia
Sevastopol, Ukraine
Nessebur, Bulgaria
At Sea
Kusadasi (Ephesus) Turkey
Piraeus, Greece
Pricing is as follows:
Inside from: $2,299
Oceanview from: $2,499
Veranda from: $4,999
Veranda Suite from: $6.749
Deluxe Veranda Suite from: $10,499
Prices include the fuel supplement, but do not include taxes of up to $236 per person. Also, there is some limitation as to air gateway cities, with some having a $100 or $200 supplement. Obviously, restrictions apply and the offer is subject to capacity controls and/or prior sale and may be withdrawn at any time. (If you check the posted fares on the Holland America site you will see this is not a "smoke and mirrors" offer, but the real thing. )
If you are thinking about a cruise this fall, a 14 day European cruise air inclusive in an oceanview for $5,000...on the Prinsendam no less...is something you just shouldn't pass up. Call or email me quickly as this is sure not to last.
Thursday, July 24, 2008
It's Like a Sandwich! Seabourn Spirit - New Ports for 2009
It is not the bread that usually distinguishes or defines a a sandwich. Tuna or cheese, roast beef or chicken salad; you don't usually mention the bread. It is not that the bread is unimportant, but it is just not as important for most. "Tuna on rye" or "Chicken salad on a hard roll"; never the other way around. Without the bread you don't have a sandwich and with the bread (save white bread) you add flavor and texture...but it is not the meat of the meal.
It is not so different for cruise itineraries. Figuring out new ports for a cruise ship is not easy because there are only so many ports that can be used to provision a ship and, at the same time, efficiently and quickly gather passengers from a close by airport (oh, yes, and also fly out "those other people" who have been using "your" ship...disembarking guests.)
So when you see Athens-Istanbul or Venice-Rome or Barcelona-Nice don't assume because you see the "bread" of the itinerary that you know what the "meat" is. You just might be missing a truly outstanding and innovative feast as you declare "Been There. Done That!"
And please do not make the mistake of saying, "I've been to Italy before." I live in Colts Neck, New Jersey. I live in horse country, am 10 minutes from beautiful lakes, 15 minutes from the ocean and 45 minute from New York City. Oh, and a Six Flags is 30 minutes away. I would never think that visiting my home is the same as visiting New York City or would give you the flavor of the Jersey Shore. These are not subtle differences, but rather far more unique than related. Italy, Croatia, Spain, France, etc. are all very similar in that regard. To a true traveler, it is pretty hard to say "Been There. Done That."
Now, let's take a look at the the Seabourn Spirit's 2009 itineraries. Borrowing from a Seabourn release I offer to you the following:
In 2009, the Seabourn Spirit will inaugurate three (3) new week-long itineraries sailing from Civitavecchia and Venice to some of the most unusual and desirable destinations on the Dalmatian and Apulian coasts of the Adriatic. The itineraries may be combined without repeating ports.
The Dalmatian Coast is a veritable filigree of islands large and small, most harboring medieval towns as picturesque as they are friendly. Some, like Rovinj, Croatia, are joined to the mainland by causeways. They share the red-tiled roofs and candy-colored facades that have enchanted visitors to Dubrovnik, but the ones Seabourn Spirit is visiting are less crowded. Most have some claim to fame, such as ornate Austrian villas at Split and a Roman theater at Trieste, but the real attraction is the scenic beauty, the clear waters, forested peaks and the friendly people. Rovinj, Hvar, Kotor and Korcula and Koper all are places you will never forget once you’ve seen them. All offer chances to bike, kayak or explore on foot, and all three itineraries offer a Marina day at Triluke Bay, Croatia or in Italy’s Gulf of Squillace.
Situated on the heel of Italy’s boot, Apulia is “Italy as it used to be.” A latecomer to tourism, Apulia has been happily supplying wine (10 percent of what’s consumed in Europe is grown there), olive oil, almonds and other foodstuffs. Now small luxury inns are springing up among the rustic towns. Apulia’s landscape looks different from the rest of Italy, slightly Oriental with intensely local customs and unique, round stone-roofed houses called trulli.
So, is Seabourn is offering up the same old thing? Rome and Venice is the bread (tasty in their own rights), but the stuff in between seems like a wonderful buffet of new experiences.
It is not so different for cruise itineraries. Figuring out new ports for a cruise ship is not easy because there are only so many ports that can be used to provision a ship and, at the same time, efficiently and quickly gather passengers from a close by airport (oh, yes, and also fly out "those other people" who have been using "your" ship...disembarking guests.)
So when you see Athens-Istanbul or Venice-Rome or Barcelona-Nice don't assume because you see the "bread" of the itinerary that you know what the "meat" is. You just might be missing a truly outstanding and innovative feast as you declare "Been There. Done That!"
And please do not make the mistake of saying, "I've been to Italy before." I live in Colts Neck, New Jersey. I live in horse country, am 10 minutes from beautiful lakes, 15 minutes from the ocean and 45 minute from New York City. Oh, and a Six Flags is 30 minutes away. I would never think that visiting my home is the same as visiting New York City or would give you the flavor of the Jersey Shore. These are not subtle differences, but rather far more unique than related. Italy, Croatia, Spain, France, etc. are all very similar in that regard. To a true traveler, it is pretty hard to say "Been There. Done That."
Now, let's take a look at the the Seabourn Spirit's 2009 itineraries. Borrowing from a Seabourn release I offer to you the following:
In 2009, the Seabourn Spirit will inaugurate three (3) new week-long itineraries sailing from Civitavecchia and Venice to some of the most unusual and desirable destinations on the Dalmatian and Apulian coasts of the Adriatic. The itineraries may be combined without repeating ports.
The Dalmatian Coast is a veritable filigree of islands large and small, most harboring medieval towns as picturesque as they are friendly. Some, like Rovinj, Croatia, are joined to the mainland by causeways. They share the red-tiled roofs and candy-colored facades that have enchanted visitors to Dubrovnik, but the ones Seabourn Spirit is visiting are less crowded. Most have some claim to fame, such as ornate Austrian villas at Split and a Roman theater at Trieste, but the real attraction is the scenic beauty, the clear waters, forested peaks and the friendly people. Rovinj, Hvar, Kotor and Korcula and Koper all are places you will never forget once you’ve seen them. All offer chances to bike, kayak or explore on foot, and all three itineraries offer a Marina day at Triluke Bay, Croatia or in Italy’s Gulf of Squillace.
Situated on the heel of Italy’s boot, Apulia is “Italy as it used to be.” A latecomer to tourism, Apulia has been happily supplying wine (10 percent of what’s consumed in Europe is grown there), olive oil, almonds and other foodstuffs. Now small luxury inns are springing up among the rustic towns. Apulia’s landscape looks different from the rest of Italy, slightly Oriental with intensely local customs and unique, round stone-roofed houses called trulli.
So, is Seabourn is offering up the same old thing? Rome and Venice is the bread (tasty in their own rights), but the stuff in between seems like a wonderful buffet of new experiences.
Tuesday, July 22, 2008
The Seabourn Pride, Legend and Spirit - Long Range Plans
There has been in further inquiry about the plans for Seabourn's current fleet of three small yachtlike ships with more than enough false rumors and innuendo that their end is near. The fact is, as I had previously posted, the triplets are part of Seabourn's long range plans.
Here are some truths:
1. The smaller triplets are loved by many passengers and there is a style and comfort level that makes the larger Odyssey just not attractive to them.
2. Many Seabourn passengers (not all by any extent) could care less about the new bells and whistles.
3. There are many unique ports that the Odyssey cannot visit and, therefore, the triplets remain as a real asset for those destinations.
4. There are itineraries that may well support 200 guests, but not 450 guests.
5. The Seabourn Pride will be focusing on Asia with new ports and extended itineraries. Seabourn has not advised what its plans are for the Legend and Spirit, but I would not be surprised if there was a Caribbean/South American presence as well as one in Africa and parts of Australia/New Zealand. I don't know, but I would put my money on the latter!
6. There is a need for capacity, as Seabourn's ships consistently sail at or near capacity. So with one ship in 2009 being delivered, the present demand for capacity might be met to a degree, but assuming any sort of growth, additional capacity will be needed into 2010 and 2011.
7. With the new ships in place, it may well be possible for there to be truly extensive refitting of the older triplets so that its machinery and environmentally related systems can be replaced, and some older design elements changed, at a fraction of the cost of new ships while there is sufficient capacity to meet the demands of Seabourn guests. (BTW, I do not know this to be true, but it is not a large jump for me to get there...in my mind).
One other bit of speculation to be addressed: Pricing. It is something that is based upon demand and costs of operation. If you want exotic ports, it is gonna cost you. No matter how you cut it, the Caribbean will cost less than Africa. Asia will cost you more than France. If you are looking for a deal, I would be looking at low demand seasons for particular locations rather than new versus old ships.
Here are some truths:
1. The smaller triplets are loved by many passengers and there is a style and comfort level that makes the larger Odyssey just not attractive to them.
2. Many Seabourn passengers (not all by any extent) could care less about the new bells and whistles.
3. There are many unique ports that the Odyssey cannot visit and, therefore, the triplets remain as a real asset for those destinations.
4. There are itineraries that may well support 200 guests, but not 450 guests.
5. The Seabourn Pride will be focusing on Asia with new ports and extended itineraries. Seabourn has not advised what its plans are for the Legend and Spirit, but I would not be surprised if there was a Caribbean/South American presence as well as one in Africa and parts of Australia/New Zealand. I don't know, but I would put my money on the latter!
6. There is a need for capacity, as Seabourn's ships consistently sail at or near capacity. So with one ship in 2009 being delivered, the present demand for capacity might be met to a degree, but assuming any sort of growth, additional capacity will be needed into 2010 and 2011.
7. With the new ships in place, it may well be possible for there to be truly extensive refitting of the older triplets so that its machinery and environmentally related systems can be replaced, and some older design elements changed, at a fraction of the cost of new ships while there is sufficient capacity to meet the demands of Seabourn guests. (BTW, I do not know this to be true, but it is not a large jump for me to get there...in my mind).
One other bit of speculation to be addressed: Pricing. It is something that is based upon demand and costs of operation. If you want exotic ports, it is gonna cost you. No matter how you cut it, the Caribbean will cost less than Africa. Asia will cost you more than France. If you are looking for a deal, I would be looking at low demand seasons for particular locations rather than new versus old ships.
What Drives Me Crazy About Message Boards and Why I Am Here
As many of you know, someone incorrectly posted on Cruise Critic that Seabourn "stole" away a Silversea ship...then it was that it was meant to be a Silversea ship and that "Some people were even crossed with Seabourn for taking over the contract! " Where does this stuff come from?
Then, on the Silversea board someone posted that - as I reported days ago...again - that the yard owned the hull design and that it was never an issue of using another cruise line's design. In fact, the poster commented that is a cost savings measure rather than designing an entirely new hull form. Geez that sounds really familiar, doesn't it?! (I am not attesting to that poster's knowledge or the basis for it; only that he posted it.)
So then there was the comment that the original premises came out of something found on Google. So I looked: Nothing even close.
So which poster has the correct information? Why was the original post phrased in a way that it inferred an answer that was controversial? Why wasn't the post, "Does Anyone Know How Seabourn Chose The Shape of Odyssey?"
Obviously if I had posted a response it would have been short and sweet...and there would have been some sort of personal attack...and more misinformation would be posted...and then some posts would be removed...and then, funny enough, the actual information as to the inquiry might well have been so buried that it was never recognized or appreciated.
Many of you have asked me to try to post again on Cruise Critic. Some of you have even posted requesting Cruise Critic allow me to post again. I truly appreciate and am flattered and honored by your pleas and compliments.
However, those that really want information are learning where to get it...with detail and thought...and without the clutter (and, at times, absurdity): Right here.
Then, on the Silversea board someone posted that - as I reported days ago...again - that the yard owned the hull design and that it was never an issue of using another cruise line's design. In fact, the poster commented that is a cost savings measure rather than designing an entirely new hull form. Geez that sounds really familiar, doesn't it?! (I am not attesting to that poster's knowledge or the basis for it; only that he posted it.)
So then there was the comment that the original premises came out of something found on Google. So I looked: Nothing even close.
So which poster has the correct information? Why was the original post phrased in a way that it inferred an answer that was controversial? Why wasn't the post, "Does Anyone Know How Seabourn Chose The Shape of Odyssey?"
Obviously if I had posted a response it would have been short and sweet...and there would have been some sort of personal attack...and more misinformation would be posted...and then some posts would be removed...and then, funny enough, the actual information as to the inquiry might well have been so buried that it was never recognized or appreciated.
Many of you have asked me to try to post again on Cruise Critic. Some of you have even posted requesting Cruise Critic allow me to post again. I truly appreciate and am flattered and honored by your pleas and compliments.
However, those that really want information are learning where to get it...with detail and thought...and without the clutter (and, at times, absurdity): Right here.
Monday, July 21, 2008
Seabourn Odyssey - The Details.
So what is this new Seabourn Odyssey all about?
First, let me state the obvious...which might not be that obvious to those who have not cruised on Seabourn. The new ship is about service. Consistent service. The service you expect.
Carnival, Princess and Royal Caribbean have far more toys and venues than the Odyssey, but you would never cruise on them expecting the same level of cruise experience. So when thinking about the new ship, don't think you need to go WOW! about anything. (OK, the Spa is a WOW!) Think about how the venue, its setup, its atmosphere blends, embellishes, or compliments Seabourn Service.
I will keep away from most statistics because they are to most just boring or, worse, confusing.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
LOUNGES
One of the interesting things is that the lounges are designed to keep the intimate settings that exist on the triplets. Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
STAFF
I have kept the best for last.
Seabourn is doing an incredible amount of work to make sure the staff on the Odyssey is trained, knowledgeable and, of course, familiar. Continuing with the tradition of European and South African staff, Seabourn has put in place an extensive shoreside education and training program.
But as you know, there is nothing like actual experience, so Seabourn is doing something unheard of. It is sacrificing suites on the triplets to house some staff so that they can shadow the current staff and learn "on the job" while not compromising either your upcoming cruise on the triplets or having you face an untrained staff member on the Odyssey. While I am sure it will not be perfect, the effort to make the service as consistent as possible from stewardesses to bartenders, pursers to waitstaff, is remarkable.
If you have questions or would like more information on any particular aspect of the Odyssey, leave a comment or drop me an email. Better yet, give me a call!
First, let me state the obvious...which might not be that obvious to those who have not cruised on Seabourn. The new ship is about service. Consistent service. The service you expect.
Carnival, Princess and Royal Caribbean have far more toys and venues than the Odyssey, but you would never cruise on them expecting the same level of cruise experience. So when thinking about the new ship, don't think you need to go WOW! about anything. (OK, the Spa is a WOW!) Think about how the venue, its setup, its atmosphere blends, embellishes, or compliments Seabourn Service.
I will keep away from most statistics because they are to most just boring or, worse, confusing.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
LOUNGES
One of the interesting things is that the lounges are designed to keep the intimate settings that exist on the triplets. Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
STAFF
I have kept the best for last.
Seabourn is doing an incredible amount of work to make sure the staff on the Odyssey is trained, knowledgeable and, of course, familiar. Continuing with the tradition of European and South African staff, Seabourn has put in place an extensive shoreside education and training program.
But as you know, there is nothing like actual experience, so Seabourn is doing something unheard of. It is sacrificing suites on the triplets to house some staff so that they can shadow the current staff and learn "on the job" while not compromising either your upcoming cruise on the triplets or having you face an untrained staff member on the Odyssey. While I am sure it will not be perfect, the effort to make the service as consistent as possible from stewardesses to bartenders, pursers to waitstaff, is remarkable.
If you have questions or would like more information on any particular aspect of the Odyssey, leave a comment or drop me an email. Better yet, give me a call!
Wednesday, July 16, 2008
What Makes a Good Travel Agent Even Better. Thank You Seabourn!
I always find the different perspectives on with whom to buy one's cruise interesting. There are those that only consider price, those that consider assistance and yet others that consider extras.
An interesting thing happened just today when a client was given an inaccurate quote from another agency and then asked me to beat that price...after I had given a very significant discount already and irrespective of the hours spent discussing which cruise to take, logistics, quoting possible alternatives, etc.
I really thought about "Was it all price?", "What about the assistance I gave?", "What is the it extra that I could give or did give versus the other agent?"
But then I thought, if it was only about price then I would not have had to spend the hours working things out. And if it was about assistance, it would not really be about the price. But then I thought, "Ya know, it is actually about the extras...and that doesn't really mean a free tour or cocktail party."
The extras is making sure the client has a wonderful experience from beginning to end. So even though the travel agent with the error wasn't my employee (and, in fact, was my competition) I thought about the client being put in a bad place through the act of a bad travel agent. So I not only honored the erroneous quote, I beat it.
Maybe it was not the most expedient thing to do from a business perspective as to that single booking, but from a way to do business, I think it was the only thing to do. It put my client in a "win, win" situation. The client knows it got the best price AND it knows there is a travel agent willing to go the extra just to make sure the client is more than content.
As most of you know, I am a Pinnacle Club (top tier) agent with Seabourn Cruise Line. And you know that I believe Seabourn is the best cruise product out there in spite of it having (at least for now) the oldest, least amenitied, ships in the luxury market. Why?
It was thinking about what Seabourn would have done for its guest that gave me the answer.
An interesting thing happened just today when a client was given an inaccurate quote from another agency and then asked me to beat that price...after I had given a very significant discount already and irrespective of the hours spent discussing which cruise to take, logistics, quoting possible alternatives, etc.
I really thought about "Was it all price?", "What about the assistance I gave?", "What is the it extra that I could give or did give versus the other agent?"
But then I thought, if it was only about price then I would not have had to spend the hours working things out. And if it was about assistance, it would not really be about the price. But then I thought, "Ya know, it is actually about the extras...and that doesn't really mean a free tour or cocktail party."
The extras is making sure the client has a wonderful experience from beginning to end. So even though the travel agent with the error wasn't my employee (and, in fact, was my competition) I thought about the client being put in a bad place through the act of a bad travel agent. So I not only honored the erroneous quote, I beat it.
Maybe it was not the most expedient thing to do from a business perspective as to that single booking, but from a way to do business, I think it was the only thing to do. It put my client in a "win, win" situation. The client knows it got the best price AND it knows there is a travel agent willing to go the extra just to make sure the client is more than content.
As most of you know, I am a Pinnacle Club (top tier) agent with Seabourn Cruise Line. And you know that I believe Seabourn is the best cruise product out there in spite of it having (at least for now) the oldest, least amenitied, ships in the luxury market. Why?
It was thinking about what Seabourn would have done for its guest that gave me the answer.
Piracy or Ignorance on the High Seas - Art Auctions
A few days ago I mentioned that Regent Seven Seas cruise line has removed the art auction discount from its Seven Seas Society past passenger program benefits. I do not know if it is coincidence (probably) or related, but there is a very interesting article today in the New York Times about cruise line, and more particularly Park West, art auctions. It can be found at: http://www.nytimes.com/2008/07/16/arts/design/16crui.html?pagewanted=1&_r=1&ref=arts.
The initial premise of the article is that one individual on a Regent cruise spent about $73,000 on art while on his cruise. When he returned home, he alleges he discovered the art work was worth less than $15,000 and the supposed authentic Dali signatures were, in fact, not authentic. Quoting The NY Times article, "Including the buyer’s premium, he had paid $24,265 for a 1964 “Clown” print by Picasso. He found that Sotheby’s had sold the exact same print (also numbered 132 of 200) in London for about $6,150 in 2004. In addition, he had paid $31,110 for a 1968 print, “Le Clown” by Picasso; Artprice.com, an online art database, showed it going for about $5,000. " Obviously there are two sides to the story and Park West vehemently denies the allegations. However, it was reported that immediately after the NY Times contacted Park West about the matter it provided the individual with a full refund.
Personally, I all too well understand the concept of getting caught up in cruise ship art auctions and have seen the loss of rational thought when prices are bid up or the 40% off the appraised value offers start flying towards the end of the cruise (like there is desperation to make a sale because you are leaving...but you forget there is another "you" boarding moments after your depart, creating a weekly faux urgency).
I know many people who are very happy with the art they purchased during their cruise. They are momentos of a wonderful time that actually do not wind up in a closet, but rather hang on your walls and cause you to think about that cruise. I know this because I, yes I, have purchased art on cruises. A Spiderman gel for $50 that made my son very happy for many years as it hung over his bed (and relief when it was taken down when it became "uncool") is now in a closet...and not something I ever looked at as an investment. A few prints that had the right size, subject matter and colors to fit in "that" spot, but never something that cost thousands of dollars.
I have even happily purchased a very small oil painting on my first Regent (actually Radisson) cruise on the wonderful Diamond for a very modest sum. It sits in my formal living room and, while I do not ever look at it as a financial investment, I do look at it as a reminder that the investment in travel and cruising with your family has in incredibly valuable return.
So, having gone from Park West may be the bad guy, to possibly implying Regent shouldn't condone such conduct, to they can be a bit of harmless fun and enjoyment, what is it that I really think? Well:
1. I think anyone that pays $5,000+ for a piece of art on a cruise ship has no one to blame but him/herself. If you want something that valuable, go to a true land-based art house, a real auction, use a professional expert, but do not - ever - rely upon the words of a commissioned salesperson in a setting where jurisdiction to bring a claim you may never be able to figure out. That does not mean there should be no recourse, but if you have earned enough money to be able to afford that $15,000 piece, you should be intelligent enough to proceed with caution.
2. I think the cruise lines need to take some responsibility in curbing any sharp practices. Gold by the inch, fabulous watches for $10, clearance on logo-wear, etc. are one thing, but when the pitch is for $5,000+ and the cruise line profits from the grotesquely overstated value or misrepresented quality they simply cannot turn a blind-eye. And I am not talking about addressing only those that complain, but rather policing the auctioneers/salesman so that every one of their passengers is treated fairly. (And yes, overpaying for things is part of what happens on vacation, so let's not get carried away with the concept.)
Remember, the passengers rely upon the cruise lines to provide them with an enjoyable and safe experience. To me there is no difference between stealing someone's wallet and selling them bogus art. So just as you would not hand a thief your wallet, don't hand them your credit card. And cruise lines: Do better at keeping the thieves off of your ships!
The initial premise of the article is that one individual on a Regent cruise spent about $73,000 on art while on his cruise. When he returned home, he alleges he discovered the art work was worth less than $15,000 and the supposed authentic Dali signatures were, in fact, not authentic. Quoting The NY Times article, "Including the buyer’s premium, he had paid $24,265 for a 1964 “Clown” print by Picasso. He found that Sotheby’s had sold the exact same print (also numbered 132 of 200) in London for about $6,150 in 2004. In addition, he had paid $31,110 for a 1968 print, “Le Clown” by Picasso; Artprice.com, an online art database, showed it going for about $5,000. " Obviously there are two sides to the story and Park West vehemently denies the allegations. However, it was reported that immediately after the NY Times contacted Park West about the matter it provided the individual with a full refund.
Personally, I all too well understand the concept of getting caught up in cruise ship art auctions and have seen the loss of rational thought when prices are bid up or the 40% off the appraised value offers start flying towards the end of the cruise (like there is desperation to make a sale because you are leaving...but you forget there is another "you" boarding moments after your depart, creating a weekly faux urgency).
I know many people who are very happy with the art they purchased during their cruise. They are momentos of a wonderful time that actually do not wind up in a closet, but rather hang on your walls and cause you to think about that cruise. I know this because I, yes I, have purchased art on cruises. A Spiderman gel for $50 that made my son very happy for many years as it hung over his bed (and relief when it was taken down when it became "uncool") is now in a closet...and not something I ever looked at as an investment. A few prints that had the right size, subject matter and colors to fit in "that" spot, but never something that cost thousands of dollars.
I have even happily purchased a very small oil painting on my first Regent (actually Radisson) cruise on the wonderful Diamond for a very modest sum. It sits in my formal living room and, while I do not ever look at it as a financial investment, I do look at it as a reminder that the investment in travel and cruising with your family has in incredibly valuable return.
So, having gone from Park West may be the bad guy, to possibly implying Regent shouldn't condone such conduct, to they can be a bit of harmless fun and enjoyment, what is it that I really think? Well:
1. I think anyone that pays $5,000+ for a piece of art on a cruise ship has no one to blame but him/herself. If you want something that valuable, go to a true land-based art house, a real auction, use a professional expert, but do not - ever - rely upon the words of a commissioned salesperson in a setting where jurisdiction to bring a claim you may never be able to figure out. That does not mean there should be no recourse, but if you have earned enough money to be able to afford that $15,000 piece, you should be intelligent enough to proceed with caution.
2. I think the cruise lines need to take some responsibility in curbing any sharp practices. Gold by the inch, fabulous watches for $10, clearance on logo-wear, etc. are one thing, but when the pitch is for $5,000+ and the cruise line profits from the grotesquely overstated value or misrepresented quality they simply cannot turn a blind-eye. And I am not talking about addressing only those that complain, but rather policing the auctioneers/salesman so that every one of their passengers is treated fairly. (And yes, overpaying for things is part of what happens on vacation, so let's not get carried away with the concept.)
Remember, the passengers rely upon the cruise lines to provide them with an enjoyable and safe experience. To me there is no difference between stealing someone's wallet and selling them bogus art. So just as you would not hand a thief your wallet, don't hand them your credit card. And cruise lines: Do better at keeping the thieves off of your ships!
Monday, July 14, 2008
Shake Up at Silversea!!! What Does It Mean?
Silversea is, it appears, in either a crisis or a very proactive mode, based upon an article today in Lloyd's List. According to Amerigo Perasso Silversea is reacting to a number of factors including (1) soaring fuel prices; (2) weakening dollar; (3) softening US economy and (4) difficulty in retaining high quality staff. There is also a fourth: the "credit crunch"!
Briefly, Silversea has shaken up its hotel operations by firing senior vice president for fleet operations Rocco Auteri and vice-president of hotel operations Silvio Rossi and transferring operations to Ft. Lauderdale from Monaco, where Christian Sauleau will be located. It is also expanding its use of V.Ships for crew staffing and management.
Plans for a second new build are not necessarily on hold, but the option has not been exercised. While Silversea is in the beginning stages of a $500 Million dollar expansion and upgrade, Mr. Perraso made a very telling statement, "The credit crunch is also a factor. We have strong support from our lenders but in this climate there are doubts about syndication.”
And then there is the final quote from Mr. Perasso, "We have to increase customer loyalty and we will try do that through crew excellence".
What does this mean? I have previously commented that Silversea was for sale and that it was having serious problems retaining both passengers and crew. While I was slammed for saying such terrible things, it seems that now - a year plus later - it is all true.
Connecting the dots, Silversea announced its major expansion - leveraging its assets rather than paying for new assets - with the goal of attracting investors. Silversea placed such a high value on itself that the potential investors balked...and now they are simply not an option. I do not know what the means in the way of its ability to service its debt, but..........
Silversea has needed more passengers for quite a while. So about two years ago it announced it wanted at least 50% of its passengers to come from Europe; not something that encourages U.S. travel agents to push their product. Clearly that has not worked sufficiently as far as repeat passengers go as is evidenced by the comment about increasing loyalty.
While I again commented negatively on the announcement earlier this year that Silversea's passenger count was up over 30% (for how could that possibly happen if its ships were previously sailing at anything but half of capacity?), the problem with a lack of passenger loyalty is now obviously admitted. (And it costs a lot more to find new clients than to retain present ones!)
I had also previously commented that Silversea was having problems with retaining chefs and passengers not be as pleased as in the past with crew interaction providing an overall polished and positive experience. Clearly Silversea has admitted this as well.
I pause, however, and ask: Is there a reason the 800 pound elephant is not being addressed, to wit: The skyrocketing cruise fare prices? It may be that Silversea will need to adjust its pricing (possibly swallowing some pride) so as to increase its passenger loads and loyalty.
So, as I said, it may be a very positive thing that these concerns are aggressively being addressed, or it may be a signal that it is too little too late. I really don't know.
With the recent news from Regent and now this from Silversea, it does show the benefits of Seabourn being part Carnival Corp. Fuel, operations, cash flow, credit, etc. as part of a behemoth allows Seabourn to continue profitably if not only because of the quality of its product, but its ability to efficiently cope with (hopefully) short term problems in a way that not only allows its service and products to remain consistent, but to improve.
Hold on to your seats. I think it may be a bumpy ride.
Briefly, Silversea has shaken up its hotel operations by firing senior vice president for fleet operations Rocco Auteri and vice-president of hotel operations Silvio Rossi and transferring operations to Ft. Lauderdale from Monaco, where Christian Sauleau will be located. It is also expanding its use of V.Ships for crew staffing and management.
Plans for a second new build are not necessarily on hold, but the option has not been exercised. While Silversea is in the beginning stages of a $500 Million dollar expansion and upgrade, Mr. Perraso made a very telling statement, "The credit crunch is also a factor. We have strong support from our lenders but in this climate there are doubts about syndication.”
And then there is the final quote from Mr. Perasso, "We have to increase customer loyalty and we will try do that through crew excellence".
What does this mean? I have previously commented that Silversea was for sale and that it was having serious problems retaining both passengers and crew. While I was slammed for saying such terrible things, it seems that now - a year plus later - it is all true.
Connecting the dots, Silversea announced its major expansion - leveraging its assets rather than paying for new assets - with the goal of attracting investors. Silversea placed such a high value on itself that the potential investors balked...and now they are simply not an option. I do not know what the means in the way of its ability to service its debt, but..........
Silversea has needed more passengers for quite a while. So about two years ago it announced it wanted at least 50% of its passengers to come from Europe; not something that encourages U.S. travel agents to push their product. Clearly that has not worked sufficiently as far as repeat passengers go as is evidenced by the comment about increasing loyalty.
While I again commented negatively on the announcement earlier this year that Silversea's passenger count was up over 30% (for how could that possibly happen if its ships were previously sailing at anything but half of capacity?), the problem with a lack of passenger loyalty is now obviously admitted. (And it costs a lot more to find new clients than to retain present ones!)
I had also previously commented that Silversea was having problems with retaining chefs and passengers not be as pleased as in the past with crew interaction providing an overall polished and positive experience. Clearly Silversea has admitted this as well.
I pause, however, and ask: Is there a reason the 800 pound elephant is not being addressed, to wit: The skyrocketing cruise fare prices? It may be that Silversea will need to adjust its pricing (possibly swallowing some pride) so as to increase its passenger loads and loyalty.
So, as I said, it may be a very positive thing that these concerns are aggressively being addressed, or it may be a signal that it is too little too late. I really don't know.
With the recent news from Regent and now this from Silversea, it does show the benefits of Seabourn being part Carnival Corp. Fuel, operations, cash flow, credit, etc. as part of a behemoth allows Seabourn to continue profitably if not only because of the quality of its product, but its ability to efficiently cope with (hopefully) short term problems in a way that not only allows its service and products to remain consistent, but to improve.
Hold on to your seats. I think it may be a bumpy ride.
Friday, July 11, 2008
Regent's Former Head of Luxury Cruises Back to Silversea
It was announced to day that Christian Sauleau has rejoined Silversea as executive vice president of fleet operations, overseeing marine, technical, hotel, crewing, entertainment and land programs. He had been with Silversea in the mid-1990's before taking a position with Radisson Seven Seas, which later became Regent Seven Seas...just as it was being marketed for sale.
Mr. Sauleau quit Regent after the sale to Apollo Management. At the time I questioned the plans for the expected new Regent ship and where the focus of the cruise line was going. While I don't know everything, I see the Oceania-fication of Regent now consists of probably using an Oceania hull if there is a new ship (per Mark Conory), Oceania's hotel and food operations being put into place, a stripped down loyalty program and who knows what else.
The indicationsare that Silversea and Seabourn will be the only two major luxury lines. Seabourn will soon be a six (6) ship line (by 2011) and Silversea, with its Prince Albert II and newbuilds, also will be taking up more of the luxury passengers. To be sure it looks like Mr. Sauleau's talents will now be utilized rather than suppressed solely for the purpose of improving the immediate future's bottom line.
Mr. Sauleau quit Regent after the sale to Apollo Management. At the time I questioned the plans for the expected new Regent ship and where the focus of the cruise line was going. While I don't know everything, I see the Oceania-fication of Regent now consists of probably using an Oceania hull if there is a new ship (per Mark Conory), Oceania's hotel and food operations being put into place, a stripped down loyalty program and who knows what else.
The indicationsare that Silversea and Seabourn will be the only two major luxury lines. Seabourn will soon be a six (6) ship line (by 2011) and Silversea, with its Prince Albert II and newbuilds, also will be taking up more of the luxury passengers. To be sure it looks like Mr. Sauleau's talents will now be utilized rather than suppressed solely for the purpose of improving the immediate future's bottom line.
Regent Seven Seas Society Membership Changes...The Devolusion of a Loyalty Program
Regent Seven Seas has quietly announced some changes to its past passenger program. As I explain below, the program is providing far less than Seabourn and Silversea do while Regent charges the same price for its cruises (regardless of quality). Essentially, with a couple of exceptions, Regent is repackaging some of the little things it stopped providing its most loyal passengers as part of their cruise fare as "benefits" and then others are cheap efforts to sell insurance and up sell souvenirs.
First a good thing: For those of you who are familiar with the program, the "improved" one drops the silly art auction discounts.
Now, if you dig down, the program really doesn't provide much. After 21 days it provides free internet (which is a very nice thing) and one hour of satellite telephone time (also nice), but not much else of substance...until you sail more than 200 days.
At that 200+ day level Regent will provide complimentary laundry and pressing (and dry cleaning for those over 400 days) and a newspaper. I believe this change is in response to a number of World Cruise passengers who were very upset to see the previously complimentary laundry being limited by day and number of pieces on this past world cruise. So, if you are on your third World Cruise it is not a problem. It is a curious solution, but one that does correct an unintended insult to Regent's most loyal passengers.
Also at 400+ days Regent is providing complimentary transfers to the airport (within 50 miles) or airport/pier transfers for those same 400+ day folks.
But then it gets silly; and I mean really silly. If you purchase Regent insurance and you are one of its most loyal past passengers you get (noting it is a $49.00 value!) increased coverage. Not only that, if you act now and purchase a personalized softcover commemorative album it will be upgraded to a hardcover at no additional cost! Geez.
But saving the best for last, after tauting that its 200+ day passengers will have a special event on each cruise, Regent inserts an asterisk "The exclusive activities offered for Gold, Platinum and Titanium members may be combined with special events already incorporated in our longer voyages." In English: World Cruise and World Segment Passengers - the ones that will probably be in the 200+ day category are probably getting little benefit.
Since Regent competes with Seabourn and Silversea comparing the loyalty programs is only fair and appropriate.
On Seabourn's latest version of its program after 140 days you receive a free 7 day cruise in the category you have most sailed anywhere Seabourn cruises, or you can accrue the benefit and take a free 14 day cruise after 250 days. Comparison:
- Over the life of the Regent program to 250 days you may receive about $3,000 in benefits...if you fully use the internet benefit (at $100 per 10 day cruise and the first two don't count as you are not vested). If you don't, it is pretty much worthless. (Don't get me wrong, the internet benefit is nice.)
- On Seabourn you receive a cruise worth around $10,000 - $15,000.
All of a sudden the Regent program is looking pretty lame. And, for those who have spent 400+ days, you would be looking at $30,000+ in free cruises on Seabourn...while you had to fight to get Regent to do your laundry.
On Silversea you receive an additional 5% off on any Venetian Society discounted sailings after 100 days (value around $375-$500). At 250 days you receive an additional 10% off, plus complimentary laundry, along with early embarkation ($100 per cruise). At 350 days you receive a complimentary 7 day cruise followed by a complimentary 14 day cruise at 500 days. Again, the comparison - while not as generous overall as Seabourn - still puts Regent to shame.
Now, let me add one additional point: Seabourn and Silversea have much less capacity so the guests sailing are the ones actually paying for their one benefits. On Regent there are many that will never make even the first level of benefits as that would require three 7 day sailings. Those passengers are subsidizing the benefits of the most loyal passengers. Hence Regent should have a far more generous program because it is charging as much as Seabourn and Silversea and in actuality is doling out its limited benefits to only a small percentage of its past passengers.
It just baffles me.
For those that want to see the full list of Regent benefits, here they are:
Bronze, 4 - 20 nights
Seven Seas Society cocktail reception
Access to Seven Seas Society cruises, including exclusive events ashore
Seven Seas Society savings on select sailings
Personalized newsletter
Access to Online Personal Profile
Communications with advanced access to itineraries and special offers
Upgrade and referral opportunities on select sailings
Silver, 21 - 74 nights
Everything from Bronze tier PLUS the following items:
Complimentary Internet access on board
One hour complimentary phone time per suite
Complimentary pressing on formal and/or informal nights (up to two items per 7-night cruise segment)
Invitation to participate in Seven Seas Society Advisory Board (on select sailings)
Invitations to exclusive Regent cruise and hotel events in select cities
Gold, 75 - 199 nights
Everything from Bronze and Silver tiers PLUS the following items:
Priority disembarkation at cruise completion in select ports
Additional two hours of complimentary phone time per suite
Choice of newspaper service from around the world
Complimentary pressing of up to two additional items per 7-night cruise segment
Complimentary upgrade to hardcover of personalized commemorative album at soft cover price on select voyages
Exclusive Gold, Platinum and Titanium activity aboard or ashore on every sailing*
Priority reservations at restaurants and spas
Complimentary upgrade to Regent Care Plus when standard package is purchased
Platinum, 200 - 399 nights
Everything from Bronze, Silver and Gold tiers PLUS the following items:
Complimentary air deviation services (one time per sailing)
Additional six hours of complimentary phone usage per sailing
Complimentary pressing
Complimentary laundry services
Invitation to Customer Advisory Panel (on select sailings)
Titanium, 400 + nights
Everything from Bronze, Silver, Gold and Platinum tiers PLUS the following items:
Complimentary transfers to and from your home to the pier (within a 50 mile radius). OR complimentary transfers from the airport to the pier on embarkation and disembarkation day
Complimentary dry cleaning
The exclusive activities offered for Gold, Platinum and Titanium members may be combined with special events already incorporated in our longer voyages.
First a good thing: For those of you who are familiar with the program, the "improved" one drops the silly art auction discounts.
Now, if you dig down, the program really doesn't provide much. After 21 days it provides free internet (which is a very nice thing) and one hour of satellite telephone time (also nice), but not much else of substance...until you sail more than 200 days.
At that 200+ day level Regent will provide complimentary laundry and pressing (and dry cleaning for those over 400 days) and a newspaper. I believe this change is in response to a number of World Cruise passengers who were very upset to see the previously complimentary laundry being limited by day and number of pieces on this past world cruise. So, if you are on your third World Cruise it is not a problem. It is a curious solution, but one that does correct an unintended insult to Regent's most loyal passengers.
Also at 400+ days Regent is providing complimentary transfers to the airport (within 50 miles) or airport/pier transfers for those same 400+ day folks.
But then it gets silly; and I mean really silly. If you purchase Regent insurance and you are one of its most loyal past passengers you get (noting it is a $49.00 value!) increased coverage. Not only that, if you act now and purchase a personalized softcover commemorative album it will be upgraded to a hardcover at no additional cost! Geez.
But saving the best for last, after tauting that its 200+ day passengers will have a special event on each cruise, Regent inserts an asterisk "The exclusive activities offered for Gold, Platinum and Titanium members may be combined with special events already incorporated in our longer voyages." In English: World Cruise and World Segment Passengers - the ones that will probably be in the 200+ day category are probably getting little benefit.
Since Regent competes with Seabourn and Silversea comparing the loyalty programs is only fair and appropriate.
On Seabourn's latest version of its program after 140 days you receive a free 7 day cruise in the category you have most sailed anywhere Seabourn cruises, or you can accrue the benefit and take a free 14 day cruise after 250 days. Comparison:
- Over the life of the Regent program to 250 days you may receive about $3,000 in benefits...if you fully use the internet benefit (at $100 per 10 day cruise and the first two don't count as you are not vested). If you don't, it is pretty much worthless. (Don't get me wrong, the internet benefit is nice.)
- On Seabourn you receive a cruise worth around $10,000 - $15,000.
All of a sudden the Regent program is looking pretty lame. And, for those who have spent 400+ days, you would be looking at $30,000+ in free cruises on Seabourn...while you had to fight to get Regent to do your laundry.
On Silversea you receive an additional 5% off on any Venetian Society discounted sailings after 100 days (value around $375-$500). At 250 days you receive an additional 10% off, plus complimentary laundry, along with early embarkation ($100 per cruise). At 350 days you receive a complimentary 7 day cruise followed by a complimentary 14 day cruise at 500 days. Again, the comparison - while not as generous overall as Seabourn - still puts Regent to shame.
Now, let me add one additional point: Seabourn and Silversea have much less capacity so the guests sailing are the ones actually paying for their one benefits. On Regent there are many that will never make even the first level of benefits as that would require three 7 day sailings. Those passengers are subsidizing the benefits of the most loyal passengers. Hence Regent should have a far more generous program because it is charging as much as Seabourn and Silversea and in actuality is doling out its limited benefits to only a small percentage of its past passengers.
It just baffles me.
For those that want to see the full list of Regent benefits, here they are:
Bronze, 4 - 20 nights
Seven Seas Society cocktail reception
Access to Seven Seas Society cruises, including exclusive events ashore
Seven Seas Society savings on select sailings
Personalized newsletter
Access to Online Personal Profile
Communications with advanced access to itineraries and special offers
Upgrade and referral opportunities on select sailings
Silver, 21 - 74 nights
Everything from Bronze tier PLUS the following items:
Complimentary Internet access on board
One hour complimentary phone time per suite
Complimentary pressing on formal and/or informal nights (up to two items per 7-night cruise segment)
Invitation to participate in Seven Seas Society Advisory Board (on select sailings)
Invitations to exclusive Regent cruise and hotel events in select cities
Gold, 75 - 199 nights
Everything from Bronze and Silver tiers PLUS the following items:
Priority disembarkation at cruise completion in select ports
Additional two hours of complimentary phone time per suite
Choice of newspaper service from around the world
Complimentary pressing of up to two additional items per 7-night cruise segment
Complimentary upgrade to hardcover of personalized commemorative album at soft cover price on select voyages
Exclusive Gold, Platinum and Titanium activity aboard or ashore on every sailing*
Priority reservations at restaurants and spas
Complimentary upgrade to Regent Care Plus when standard package is purchased
Platinum, 200 - 399 nights
Everything from Bronze, Silver and Gold tiers PLUS the following items:
Complimentary air deviation services (one time per sailing)
Additional six hours of complimentary phone usage per sailing
Complimentary pressing
Complimentary laundry services
Invitation to Customer Advisory Panel (on select sailings)
Titanium, 400 + nights
Everything from Bronze, Silver, Gold and Platinum tiers PLUS the following items:
Complimentary transfers to and from your home to the pier (within a 50 mile radius). OR complimentary transfers from the airport to the pier on embarkation and disembarkation day
Complimentary dry cleaning
The exclusive activities offered for Gold, Platinum and Titanium members may be combined with special events already incorporated in our longer voyages.
Thursday, July 10, 2008
It's The Annual Awards Season - Yuk!
Last night I received an email from Crystal trumpeting that it was named the best large ship cruise line for the 13th year by Travel and Leisure Magazine. While I believe Crystal is, in fact, the best large ship cruise line, I take exception to the poll of some "readers" of that publication as being meaningful in any real respect. I say this for two basic reasons:
First, years ago various publications put together "Best of" lists that were based upon a critical analysis of the things which each felt were the critical factors when determining the best of, say, a cruise line: Service, food, cabins, amenities, itineraries, etc. Then someone had the brilliant idea of opening up the Best of lists to the publication's readership...and then some opened things up to, the kiss of death (IMHO): Internet voting. This leaves me wondering what these polls actually mean, if anything.
I have a plaque in my office "2000 Berlitz Guide - The World's Finest Luxury Ships" It names the QE2 Grill Class as No. 1, followed by 5 Seabourn ships (including the former Sea Goddess I and II), Hanseatic and two Silversea ships (Silver Cloud and Whisper). Each entry has a point total, reflective of a quantifiable scoring based upon Douglas Ward's critical analysis of the ships. To this day I utilize the Berlitz guide as a guide...not a bible. The author/analyst has his definite likes and dislikes. (Even though I love cheese, I have never discounted a line because of an inferior cheese assortment.)
The Travel and Leisure, or Porthole Magazine, or Conde Nast, or whomever's polls are not surveys of criteria, but popularity contests of only those that actually vote. First I ask, "Who actually votes?" "Are those that vote actually readers of the magazine?" "Is there a way to improvidently skew the results?" And, the answer invariably is, "There is no way to associate votes with readership of the magazine and, yes, you can - as they say in Chicago - vote early and often." Conde Nast posts right on its website: "Make Your Opinion Count! Sign up to participate in Condé Nast Traveler reader polls, and you may earn a chance to win a free trip in one of our survey sweepstakes."
As readers of this blog, ask yourself, "Did I vote? Would I ever vote? Do I know anyone who does vote?" My guess is that for the vast majority of you the answer to each of the three questions is "No." And if the votes are not by your peers, why would you bother considering or worrying about what others actually think? And, to be sure, you don't even know how many people actually voted...or if they had ever been on the cruise line or at the property they voted for!
This years T&L poll of cruise lines does not provide any shockers as to the top lines, though obviously, who is No. 1 and who is No. 3 should be meaningless...even if you give the poll any credence. But the 2007 Porthole Reader's Choice Awards (BTW, you can sign up online, so you actually don't need to be a "reader" of that magazine either) awards Carnival the best main dining room cuisine and NCL the best alternative dining cuisine. Personally I don't care if your favorite is Seabourn's, SeaDream's, QM2's Grills or Silversea's main restaurant or Regent's alternative Signatures, Celebrity's Olympic Restaurant, QM2's Todd English, etc., there can be no legitimate question that there is no qualitative basis upon which Carnival and NCL can legitimately top the cuisine presenting in those venues.
I also looked at the T&L Top 100 hotels. Five of the top 10 are African safari hotels; one actually being a luxury tented camp. Make no mistake, some of those properties are truly outstanding (and I am truly looking forward to my luxury safari next year), but seriously? What are the standards in making a hotel one of the best. Some might say an absence of insects and really good air conditioning; which are absent/partially absent in some of the those Top 10 choices. (Imagine those missing at the Raffles Dubai - where I have stayed and was blown away by how incredible the hotel is...and it is not on the list at all?) BTW, African safari hotels also took 6 of the top 15 in the Small Hotel category while only 2 from all of Europe made the list.
That brings me to my second reason: What one person finds perfect another finds unacceptable. On CruiseCritic.com, there have been some pretty animated "discussions" about why Regent is supposedly the best cruise line and so far superior to, for example, Crystal. The argument is that Regent has open-seating, is liquor inclusive and has wonderful suites, while Crystal has fixed seating, you pay for most of your alcoholic drinks and it has smaller (though not small) cabins.
Believe it or not, in legitimate surveys people actually prefer fixed times to dine. Even with open seating, you will find that most people schedule the time to arrive...and with whom they will be dining. For some, the concept of meeting new people every night is uncomfortable and they enjoy catching up with their new friends each evening. For some signing for a drink is "so yesterday", while others say, "Why should I prepay at a premium for drinks that I will never consume?" And then while no one would complain about about having a larger cabin/suite, for others big enough is well big enough. (There are so many other factors that should be considered when selecting YOUR cruise, but the point is made.)
So, in the end, in the T&L survey, Crystal was No. 1 in the large ship category and Regent was No. 2. I am very confident that for many Regent loyalists, Crystal is simply not an option at all. For them, Crystal doesn't even belong on the same list as it offers such a different cruise experience.
And that, alas, is my point. These awards lists really have nothing to do what is best for you. They may give you "brand awareness" or a signal that a particular property exists, but use them for nothing more. For me, they just confuse the marketplace and create a false impression.
Now, should I take a Royal Caribbean cruise because they have been voted to have the best Caribbean itineraries (the same major ports every large ship line goes to...at the same time!) or should I consider Seabourn (which cruises from Barbados to Martinique, Guadeloupe, St. Lucia, Grenada, St. Vincent, and The Grenadines).
Let's have a vote! Maybe not.
First, years ago various publications put together "Best of" lists that were based upon a critical analysis of the things which each felt were the critical factors when determining the best of, say, a cruise line: Service, food, cabins, amenities, itineraries, etc. Then someone had the brilliant idea of opening up the Best of lists to the publication's readership...and then some opened things up to, the kiss of death (IMHO): Internet voting. This leaves me wondering what these polls actually mean, if anything.
I have a plaque in my office "2000 Berlitz Guide - The World's Finest Luxury Ships" It names the QE2 Grill Class as No. 1, followed by 5 Seabourn ships (including the former Sea Goddess I and II), Hanseatic and two Silversea ships (Silver Cloud and Whisper). Each entry has a point total, reflective of a quantifiable scoring based upon Douglas Ward's critical analysis of the ships. To this day I utilize the Berlitz guide as a guide...not a bible. The author/analyst has his definite likes and dislikes. (Even though I love cheese, I have never discounted a line because of an inferior cheese assortment.)
The Travel and Leisure, or Porthole Magazine, or Conde Nast, or whomever's polls are not surveys of criteria, but popularity contests of only those that actually vote. First I ask, "Who actually votes?" "Are those that vote actually readers of the magazine?" "Is there a way to improvidently skew the results?" And, the answer invariably is, "There is no way to associate votes with readership of the magazine and, yes, you can - as they say in Chicago - vote early and often." Conde Nast posts right on its website: "Make Your Opinion Count! Sign up to participate in Condé Nast Traveler reader polls, and you may earn a chance to win a free trip in one of our survey sweepstakes."
As readers of this blog, ask yourself, "Did I vote? Would I ever vote? Do I know anyone who does vote?" My guess is that for the vast majority of you the answer to each of the three questions is "No." And if the votes are not by your peers, why would you bother considering or worrying about what others actually think? And, to be sure, you don't even know how many people actually voted...or if they had ever been on the cruise line or at the property they voted for!
This years T&L poll of cruise lines does not provide any shockers as to the top lines, though obviously, who is No. 1 and who is No. 3 should be meaningless...even if you give the poll any credence. But the 2007 Porthole Reader's Choice Awards (BTW, you can sign up online, so you actually don't need to be a "reader" of that magazine either) awards Carnival the best main dining room cuisine and NCL the best alternative dining cuisine. Personally I don't care if your favorite is Seabourn's, SeaDream's, QM2's Grills or Silversea's main restaurant or Regent's alternative Signatures, Celebrity's Olympic Restaurant, QM2's Todd English, etc., there can be no legitimate question that there is no qualitative basis upon which Carnival and NCL can legitimately top the cuisine presenting in those venues.
I also looked at the T&L Top 100 hotels. Five of the top 10 are African safari hotels; one actually being a luxury tented camp. Make no mistake, some of those properties are truly outstanding (and I am truly looking forward to my luxury safari next year), but seriously? What are the standards in making a hotel one of the best. Some might say an absence of insects and really good air conditioning; which are absent/partially absent in some of the those Top 10 choices. (Imagine those missing at the Raffles Dubai - where I have stayed and was blown away by how incredible the hotel is...and it is not on the list at all?) BTW, African safari hotels also took 6 of the top 15 in the Small Hotel category while only 2 from all of Europe made the list.
That brings me to my second reason: What one person finds perfect another finds unacceptable. On CruiseCritic.com, there have been some pretty animated "discussions" about why Regent is supposedly the best cruise line and so far superior to, for example, Crystal. The argument is that Regent has open-seating, is liquor inclusive and has wonderful suites, while Crystal has fixed seating, you pay for most of your alcoholic drinks and it has smaller (though not small) cabins.
Believe it or not, in legitimate surveys people actually prefer fixed times to dine. Even with open seating, you will find that most people schedule the time to arrive...and with whom they will be dining. For some, the concept of meeting new people every night is uncomfortable and they enjoy catching up with their new friends each evening. For some signing for a drink is "so yesterday", while others say, "Why should I prepay at a premium for drinks that I will never consume?" And then while no one would complain about about having a larger cabin/suite, for others big enough is well big enough. (There are so many other factors that should be considered when selecting YOUR cruise, but the point is made.)
So, in the end, in the T&L survey, Crystal was No. 1 in the large ship category and Regent was No. 2. I am very confident that for many Regent loyalists, Crystal is simply not an option at all. For them, Crystal doesn't even belong on the same list as it offers such a different cruise experience.
And that, alas, is my point. These awards lists really have nothing to do what is best for you. They may give you "brand awareness" or a signal that a particular property exists, but use them for nothing more. For me, they just confuse the marketplace and create a false impression.
Now, should I take a Royal Caribbean cruise because they have been voted to have the best Caribbean itineraries (the same major ports every large ship line goes to...at the same time!) or should I consider Seabourn (which cruises from Barbados to Martinique, Guadeloupe, St. Lucia, Grenada, St. Vincent, and The Grenadines).
Let's have a vote! Maybe not.
Wednesday, July 2, 2008
Seabourn Complimentary Upgrades - With a Catch!
Seabourn is extending an offer to its most productive travel agent, who are designated Pinnacle Club members, the ability to have clients purchase upper category oceanview suites and be upgraded to balcony suites. If your travel agent is not a Pinnacle Club member, member you cannot take advantage of this promotion.
The two available sailings are November 21, 2008 and December 5, 2008. Both are 14 day Costa Rica/Panama Canal itineraries.
You must book by July 30, 2008 and the upgrades are made on weekly basis based upon availability. If you are interested give me a call sooner than later.
The two available sailings are November 21, 2008 and December 5, 2008. Both are 14 day Costa Rica/Panama Canal itineraries.
You must book by July 30, 2008 and the upgrades are made on weekly basis based upon availability. If you are interested give me a call sooner than later.
Monday, June 30, 2008
The Oceania-fication of Regent Seven Seas Cruise Line
After months of Regent Seven Seas (luxury) claiming that is not and will not be Oceania (premium), and being blasted by loyalists on such message boards as Cruise Critic that I was just stirring the pot, reality is setting in and, to be sure, I was correct; but alas it is bittersweet.
As reported in Seatrade's Cruise Community, Mark Conroy has announced (admitted?) that not only has the hotel services been turned over to Oceania's vendor, the catering is also being transitioned, as is its reservations system (admitted no loss there!).
But probably bigger news is that the grand plans for its possible new ship has now apparently gone by the wayside. It is reported that Regent may use the Oceania platform for the ship’s technical basis (Decks 3 and below...which would be a significant cost savings) and building the accommodations and public areas as a Regent product with large suites and a spa deck, possibly with a retractable glass dome over the pool. (Compromise in design can be a dangerous thing. I say this not as a travel agent but as a yacht lawyer having a bit of experience in that area.)
For many months I have heard, read and listened to esoteric visions of grandeur of a new ship being delivered in relatively short order with incredible facilities while providing truly luxury service to 1,000+ passengers...something heretofore unachievable by anyone in the industry...while I have been observing Regent making mistake after mistake covering it by marketing.
As a court just observed today in a very important decisionn, just because you repeat it three times (or more) it doesn't make it true. It looks, smells and feels like Regent is becoming Oceania or Oceania+. Does one need to taste it to know it is it? Me thinks not!
I have, as many know, been very skeptical of Regent's plans as I have watched its service and consistency slide over the years...while its pricing has skyrocketed. What is amazing to me is that what has seemed so obvious apparent was so easily masked by Regent's unbelievably costly marketing plan. (I guess it worked...at least in the short term.)
But there is a silver lining in the cloud of what may be the slow demise of Regent as a true luxury product: The emergence of Oceania as a strong value product.
As a travel agent, can I comfortably stand behind a Regent cruise as I do a Seabourn cruise? Not a chance. Can Regent provide a very good cruise experience? Yes. The problem is not in what it may be able to do, but in its inability to provide a consistent cruise product.
Would you be comfortable booking a Regent cruise today and believe the product in late 2009 or 2010 will be of the same or better standards as today after reading this blog or would you first ask what are my alternatives considering itineraries, service and, of course, price?
If you want to cruise Regent I will take excellent care of you, having cruised on four of Regent's ships, but I would not do so without disclosing the foregoing and suggesting you consider alternatives. To me, that is what my job is about.
As reported in Seatrade's Cruise Community, Mark Conroy has announced (admitted?) that not only has the hotel services been turned over to Oceania's vendor, the catering is also being transitioned, as is its reservations system (admitted no loss there!).
But probably bigger news is that the grand plans for its possible new ship has now apparently gone by the wayside. It is reported that Regent may use the Oceania platform for the ship’s technical basis (Decks 3 and below...which would be a significant cost savings) and building the accommodations and public areas as a Regent product with large suites and a spa deck, possibly with a retractable glass dome over the pool. (Compromise in design can be a dangerous thing. I say this not as a travel agent but as a yacht lawyer having a bit of experience in that area.)
For many months I have heard, read and listened to esoteric visions of grandeur of a new ship being delivered in relatively short order with incredible facilities while providing truly luxury service to 1,000+ passengers...something heretofore unachievable by anyone in the industry...while I have been observing Regent making mistake after mistake covering it by marketing.
As a court just observed today in a very important decisionn, just because you repeat it three times (or more) it doesn't make it true. It looks, smells and feels like Regent is becoming Oceania or Oceania+. Does one need to taste it to know it is it? Me thinks not!
I have, as many know, been very skeptical of Regent's plans as I have watched its service and consistency slide over the years...while its pricing has skyrocketed. What is amazing to me is that what has seemed so obvious apparent was so easily masked by Regent's unbelievably costly marketing plan. (I guess it worked...at least in the short term.)
But there is a silver lining in the cloud of what may be the slow demise of Regent as a true luxury product: The emergence of Oceania as a strong value product.
As a travel agent, can I comfortably stand behind a Regent cruise as I do a Seabourn cruise? Not a chance. Can Regent provide a very good cruise experience? Yes. The problem is not in what it may be able to do, but in its inability to provide a consistent cruise product.
Would you be comfortable booking a Regent cruise today and believe the product in late 2009 or 2010 will be of the same or better standards as today after reading this blog or would you first ask what are my alternatives considering itineraries, service and, of course, price?
If you want to cruise Regent I will take excellent care of you, having cruised on four of Regent's ships, but I would not do so without disclosing the foregoing and suggesting you consider alternatives. To me, that is what my job is about.
Thursday, June 19, 2008
Seabourn Food & Wine Cruise - September 27, 2008
On September 27, 2008 I will be hosting a special Food & Wine Cruise on the all suite, all luxury, Seabourn Spirit cruising from Athens to Istanbul. I have a number of events and tours planned which should make this cruise even better than the one I hosted last year on the Seabourn Legend which cruised from Barcelona to Monte Carlo.
This is the itinerary:
Saturday - September 27 Piraeus (Athens), Greece
Sunday - September 28 Mykonos, Greek Isles
Monday - September 29 Mylos, Greek Isles
Tuesday - September 30 Patmos, Greek Isles
Wednesday -October 1 Fethiye, Turkey
Thursday - October 2 Kusadasi (Ephesus), Turkey
Friday - October 3 Cruising The Dardanelles
Saturday - October 4 Istanbul, Turkey
Sunday - September 28 Mykonos, Greek Isles
Monday - September 29 Mylos, Greek Isles
Tuesday - September 30 Patmos, Greek Isles
Wednesday -October 1 Fethiye, Turkey
Thursday - October 2 Kusadasi (Ephesus), Turkey
Friday - October 3 Cruising The Dardanelles
Saturday - October 4 Istanbul, Turkey
My thoughts and plans:
I suggest arriving early into Athens and overnighting at the St. George Lycabettus Hotel with views of the Acropolis from your room. After a rest, dinner at leisure in a local restaurant as a way to begin immersion into the Greek and Turkish foods and customs to follow.
On the morning of the cruise I will be providing a complimentary tour of Athens with one of the best driver-guides in Greece, whom I have personally used on a number of occasions. We will stop at all of the important sites, have a wander around the Plaka and then enjoy a local Greek lunch before heading over to Piraeus to board the Seabourn Spirit for a 5:00 p.m. departure.
The next morning we arrive in Mykonos...just as many of the Saturday night partiers are going to bed. This morning is a great time to slowly wander over to the beach or wander about the narrow alleys of the town, followed by a local lunch. Because the Spirit doesn't sail until 11:00 p.m. there is plenty of time to head back to the ship and then enjoy some early nightlife and dinner back in town.
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I have not yet been to Mylos, but I understand the natural beauty is breathtaking...as are the whitewashed houses and windmills. I am looking forward to what I expect to be a great opportunity to enjoy truly local foods and wines in a location unspoiled by hoards of tourists.
.
In Patmos I am hosting a complimentary tour to all passengers who have booked through an Ensemble Consortium travel agent. This island, long a pilgrimage destination, offers some wonderful cultural opportunities. My tour, starting at 1:00 p.m. (so you have plenty of time to explore on your own or just "beach it"!) will include a visit to the town of Chora and the Monastery of St. John (built in 1088). From there we travel to the Grotto of St. John were it is said he wrote the Book of Revelations (95-97 AD). Leaving the important religious history of the island, we will then visit a traditional Patmain house which is said to be breathtaking and filled with 18th Century furnishings, mosaics and crafts. Finally, we drive to the settlement of Aloni for some ouzo and Greek snacks before returning the our ship in Scala.
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We cruise overnight to Fethiye, Turkey for a fantastic day which can be one immersed in the ancient Lycian history of the area including a boat ride through the numerous waterways, or tours of other nearby historical cultures of Lycian, Hellenistic, Latin and Byzantine periods or you can opt to take a tour to a wonderful hotel on the Oludeniz (Dead Sea) or just wander the local area and enjoy a Turkish Bath in a 400 year old Hamam or shop, eat and drink!
.
Probably the highlight of our next day, in Kusadasi, will be our Exclusive Seabourn Experience. After a day exploring the incredible Roman city of Ephesus and the House of the Virgin Mary, and shopping at the Bazaar, Seabourn will transport us back to Ephesus for an enchanted private evening of chamber music, wine, cocktails and canapes. As we depart Kusadasi at 11:30 p.m. some evening exploration and shopping is something to consider.
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Finally a relaxing day at sea. This day, however, is not just any day at sea. We will be passing by Gallipoli, a battle site which is extraordinarily important to both sides of that war which had enormous casualties. The Turkish people consider the battle as the start of modern Turkey - with Ataturk leading the movement eight years later and the United Kingdom and Australians (ANZAC) consider it sacred not only to all those who lost their lives, but as a defining moment in understanding their nationalism.
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I plan on having a complimentary private wine tasting during the day where we can taste and discuss not only some of the interesting local wines and foods, but share some of the wonderful times we will have had during our cruise. If Seabourn comes through like it did during last year's cruise, this will be a truly memorable event.
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It is worth rising early our last morning to share our arrival in Istanbul on the port side of the ship. While we are disembarking this morning, Istanbul is a fascinating city and is, to be sure, one of my favorite places in the world. Some people are partaking of Seabourn's "Sail and Stay" program which includes transfers, two nights at the Swisshotel and a half day tour of Istanbul.
Others are making their own arrangements. I would highly recommend the Ciragan Palace and the Four Seasons as possbile alternatives.
.
I will be staying in Istanbul for two days after the cruise, so I will be available to assist you while you are there. I hope to, however, be tied up in a full day visit to an ancient Hamam; something I have been looking forward to repeating from a visit some years ago!
.
Highlights of Istanbul include my favorite little town of Ortakoy (which means middle village), Dolmabaci Palace, the Blue Mosque, Hagia Sophia, Topkapi Palace, Yerebatan Saray (the underground cisterns - a favorite of mine!), the Egyptian (Spice) Bazaar and, of course, the Grand Bazaar. There are so many other things to do and see in Istanbul such as the Galata Tower, a ferry ride up the Bosporus, many other mosques/synagogues/churches, shops and restaurants galore, etc., etc.
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This is going to be a fantastic experience not only from all that Seabourn has to offer, but what Greece and Turkey do, from culture, history, sun and sand, food and, of course, wine.
.
If you are interested in this cruise, please let me know as soon as possible. There is limited availability.
Wednesday, June 18, 2008
An International Experience - Travel Agents That Is!
One of the most curious, and antiquated, aspects of the travel business is the protectionist approaches of various cruise lines.
In this world of international travel and essentially boundary-free internet access, many cruise lines slice up the market so that American travel agents are prohibited from selling cruises to residents of the United Kingdom, Australia, etc. Americans really do not experience this sort of anti-competitive behavior because there is not a single cruise line that prevents a New Jersey travel agency from selling a cruise to a California resident...and, as I will discuss, there are very few non-United States travel agencies that can economically compete with a strong American-based one.
I figure the reasons are varied and relate to trying to protect the smaller-in-number European and Australasian agencies; to allow for more profitable (i.e. higher) pricing overseas (since the US dollar is so weak at the moment); to work within industry practices virtually unheard of in the United States due to, in large part, competition (such as hefty cancellation fees charged by the agency...not the cruise line, padding of pricing through made-up fees, etc.), etc.
Some cruise lines may have initially balked at international competition, but some, like Seabourn, have said essentially, "We have international clientele and we are a worldwide company, so why should we do anything but support international travel agents?"
Regent Seven Seas also takes a similar approach. Surprisingly, however, its sister company, Oceania Cruises has a protectionist policy that I have, fortunately, been able to work around.
Cunard has a similar protectionist policy, but doesn't really seem to enforce it. Absent a bit of "slight of hand", an American agency might have problems booking one of its UK clients on Royal Caribbean or Celebrity Cruise Lines.
From my perspective, competition can only be a good thing.
One cruise line executive asked me, "Well, do you want UK travel agents competing with you here in the U.S.?"
My response, "I already compete with the biggest agencies in the world, so why would I want to prevent that competition? The end result is the agency with the better service, better experience, and solid pricing will probably get the lion's share of the business...and that means the client (the cruise line's passengers) will ultimately have a better experience even before they get on the ship. Everyone that should win does. Who loses? The agency that isn't providing the cruise line's passengers with the same positive experience you (the cruise line) strives to provide them once they walk up the gangway."
And that is from where my motto (or mission statement) was born: "Be Treated By Your Travel Agent As You Will Be Onboard!"
In this world of international travel and essentially boundary-free internet access, many cruise lines slice up the market so that American travel agents are prohibited from selling cruises to residents of the United Kingdom, Australia, etc. Americans really do not experience this sort of anti-competitive behavior because there is not a single cruise line that prevents a New Jersey travel agency from selling a cruise to a California resident...and, as I will discuss, there are very few non-United States travel agencies that can economically compete with a strong American-based one.
I figure the reasons are varied and relate to trying to protect the smaller-in-number European and Australasian agencies; to allow for more profitable (i.e. higher) pricing overseas (since the US dollar is so weak at the moment); to work within industry practices virtually unheard of in the United States due to, in large part, competition (such as hefty cancellation fees charged by the agency...not the cruise line, padding of pricing through made-up fees, etc.), etc.
Some cruise lines may have initially balked at international competition, but some, like Seabourn, have said essentially, "We have international clientele and we are a worldwide company, so why should we do anything but support international travel agents?"
Regent Seven Seas also takes a similar approach. Surprisingly, however, its sister company, Oceania Cruises has a protectionist policy that I have, fortunately, been able to work around.
Cunard has a similar protectionist policy, but doesn't really seem to enforce it. Absent a bit of "slight of hand", an American agency might have problems booking one of its UK clients on Royal Caribbean or Celebrity Cruise Lines.
From my perspective, competition can only be a good thing.
One cruise line executive asked me, "Well, do you want UK travel agents competing with you here in the U.S.?"
My response, "I already compete with the biggest agencies in the world, so why would I want to prevent that competition? The end result is the agency with the better service, better experience, and solid pricing will probably get the lion's share of the business...and that means the client (the cruise line's passengers) will ultimately have a better experience even before they get on the ship. Everyone that should win does. Who loses? The agency that isn't providing the cruise line's passengers with the same positive experience you (the cruise line) strives to provide them once they walk up the gangway."
And that is from where my motto (or mission statement) was born: "Be Treated By Your Travel Agent As You Will Be Onboard!"
Getting Started
For years I have posted information and commentary on various cruise message boards; especially about my favorite cruise line: The Yachts of Seabourn.
Recently I have found that the boards have become less of a source of information and place to truly discuss travel issues, but more of a place to complain (regardless of merit), fabricate stories and/or cheerlead (Cruise Line X is the best and flawless no matter what).
As objectivity and discussion (including disagreements and correction of incorrect information) is lost, the efforts to continue involvement in the message boards not only becomes frustrating...it no longer is fun.
More importantly, as a solid source good information is lost and having a forum for honestly expressing opinion as to "the good, the bad and the ugly" (Thank you, Clint Eastwood) wastes away...and not in a Jimmy Buffett kind of way...I thought there has to be something better, more pure, more of value.
So Iamboatman is trying something new. This may not be my "finding the key to the universe" (ala Bruce), but hopefully a new home for thoughts and discussions about luxury cruising, luxury travel, and yachting.
Recently I have found that the boards have become less of a source of information and place to truly discuss travel issues, but more of a place to complain (regardless of merit), fabricate stories and/or cheerlead (Cruise Line X is the best and flawless no matter what).
As objectivity and discussion (including disagreements and correction of incorrect information) is lost, the efforts to continue involvement in the message boards not only becomes frustrating...it no longer is fun.
More importantly, as a solid source good information is lost and having a forum for honestly expressing opinion as to "the good, the bad and the ugly" (Thank you, Clint Eastwood) wastes away...and not in a Jimmy Buffett kind of way...I thought there has to be something better, more pure, more of value.
So Iamboatman is trying something new. This may not be my "finding the key to the universe" (ala Bruce), but hopefully a new home for thoughts and discussions about luxury cruising, luxury travel, and yachting.
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