AFAR Magazine - A Travel Magazine That Possibly Understands Travel?

As you know I am not a big fan of travel magazines...and especially the polls and surveys they promote. Well, today in the mail I received a mailer for a new magazine coming out in August: AFAR.

What got me was its highlighted introduction:

"If your idea of travel is staying in big-name chain hotels, touching every attraction in the guidebook, eating what you can eat at home, and being in bed by 9 p.m., we're afraid AFAR might not be for you."

Intrigued, I found the website for this upstart magazine and watched a video from the founders, Greg Sullivan and Joe Diaz: Birth of an Idea.

The aspect that I liked the most was that it seems to be a mix between Rough Guide and luxury travel. The philosophy is not so much that you need to get "down and dirty", but rather you need to open yourself up so the local people will open themselves up to you...and you will, therefore, get to truly enjoy what that place is really like.

So, if you take a cruise or a trip solely for the ship or hotel, that's fine, but for me it is finding a great itinerary that allows me to see the "other" places and spend time exploring them that makes the trip memorable. That little back alley cafe in St. Tropez, or the really local wine shop in Sintra, Turkey, or dinner with a monkey in the Peruvian Amazon, those are the things that make me love travel.

I am anxious to read the first issue and, hopefully, speak with the founders.

Superyachts and the Cruise Industry - American Superyacht Forum Day 1

I arrived in Seattle for the American Superyacht Forum (which is annually held in a "yachting" city or hopeful yachting city, such as Newport, Rhode Island,  San Diego, California, etc.)  Though I had been to the airport I had never actually visited Seattle, so I was looking at this trip not only from a yachtie standpoint, but from a cruise one as Seattle is a fairly regular embarkation port.

I am staying at the Marriott Waterfront which has a lovely bay view and typically comfortable, but not flashy, rooms.  My view is of a small yacht marina inside of the commercial pier.  The Bell Conference Center is pretty much 2 minutes away...and the cruise terminal is literally attached to it.  So,the first connection between the two industries I found on Monday is that yacht conference or cruise, stay at the Marriott Waterfront the night before.

The Keynote Speaker is the owner of the 152 foot (46 metre) sailing yacht S/Y Antara.  It was a joy to listen to an "old time" owner that still enjoys the "getting there" more than the "being there" (i.e. the journey is what he enjoys most as opposed to many new yacht owners that want to meet their superyacht once it has arrived in a port...usually by way of their private helicopter landing on the yacht's deck).  Just as that was enjoyable to hear, I was more than surprised to find out he lives literally in the town next to my office and he sails his smaller 44 foot sailboat in the Navesink River, which my office oversees.  (I had to fly to Seattle to meeting because...why?)

During his talk he discussed his experiences from his first sailboat to present.  Then he mentioned he just loves being at sea and spoke fondly of doing a crossing on the Queen Mary 2 just watching the water.  I asked him about his cruise, taken as a Grill Class guest, and he said he was very impressed with the service, but that was before he owned S/Y Antara, his first superyacht.  When I asked him about the difference in service quality he said from the moment he stepped on his superyacht he was "blown away" by the much higher level of service.  He has, for example, hosted former President George H.W. Bush for lunch and a sail on S/Y Antara.  Yes, there is a difference between cruise ship luxury and superyacht luxury.

But we talked a bit more after his talk and I asked him if he would like to sail in the Pacific Northwest, which is quite beautiful.  His answer was that it just wasn't practical to bring his yacht such a distance.  That lead me to ask if he would consider taking a cruise.  The response didn't really surprise me:  Concerns over the level of service, cuisine, etc.  I then asked him if he knew of Seabourn and he admitted a vague knowledge of a cruise line that had something like 90 passengers (SeaDream).  Obviously we spoke a bit about Seabourn and his interest grew and thoughts of spending time on the water visiting more exotic places became a viable option that he never had really considered.

The next conference panel was on State of the Industry - The USA in 2010 and Beyond.  Billy Smith III, the always energized vice president of Trinity Yachts spoke of how to attracted new people to the superyacht industry which, like most industries, finds itself suffering in this economy.  His comment, "The cruise industry introduces people to the ocean if not yachting" obviously jumped out at me.  It hit me that there are millions of potential yacht owners that don't live near the water and that they are part of the 85% of Americans and 95+% of Europeans and Asians that have never cruised.  (BTW, his son is working during his college summer by working for Holland America land tours in Alaska.)

So just on the first day of this conference from cruise terminal to levels of service to practicality of visiting exotic locales, to attracting clients...and even just enjoying the sea...has again tied together the superyacht and cruise industries.

Is Virtuoso Hitting a Sour Note?

There have been grumblings within the travel agent world that Virtuoso has become a less attractive option for many of its member travel agents with, it is reported, significant numbers jumping ship to Signature and other consortiums.  (Full disclosure:  I am a member of a "competitor", Ensemble Travel consortium.)

Yesterday Virtuoso announced plans to reorganize its corporate structure, but cutting positions, centralizing operations, etc.  In its statement Virtuoso said, "“Virtuoso has redeployed its resources to focus on the group’s core strengths: increasing sales at a higher yield and providing award-winning, customized marketing to its member agencies.”  

Said another way, increase high profit sales through great marketing.  What does that mean?  Well, Virtuoso has, in the past, created a truly remarkable branding where many of the traveling public believed that, like the American Express Platinum Card Travel Services used to be, the only way to receive the highest quality luxury travel services you had to use their affiliated agencies...and then brag about it.  And, to be sure, Virtuoso does provide quite an array of possible luxury travel extras (at cost...sometimes a great cost) that, when packaged well...as Virtuoso has done...may transform the ordinary to extraordinary.  But just as the Platinum Card has lost much of its luster and its benefits compared to competing products are of less real benefit, it seems that Virtuoso is losing some of its.

As an example, Virtuoso touts it has the best tour operators in Italy, able to provide you with truly fantastic luxury experiences.  As an Ensemble Travel member I was initially a bit jealous of this lofty ability.  But then, after using my operator for a few years, I found out that he...the one that I researched, personally tested out, and initially fed small bits of my business...was exactly the same person.  So I tell my clients that I can provide them with exactly the same quality drivers and guides in Italy for significantly less than a Virtuoso agent.  Why, you might ask?  Because there is no middle man...Virtuoso doesn't get a cut or force the stabilization of higher prices, pay to brand the identical tour, etc.  Said another way, the client receives more value by not using a Virtuoso agent.  (Seriously, do you want to pay for your travel agent to look good or for your travel agent to make your luxury vacation the best it can be?)

And on the other side, the travel agents say, "I am paying Virtuoso how much for what benefits?  I can get the benefits I need either by joining another consortium or going it alone for much less money."  I did seriously consider becoming a Virtuoso agency and a Signature Agency, but I am quite content with Ensemble Travel because it truly provides my agency and my clients everything we need at a much more reasonable price and pricing.

And therein lies the biggest issues with Virtuoso.  In this economy travel agents and clients alike are looking for more value, even when dealing with luxury products.  There are, of course, the issues associated with newer products, better competition, and the like.  And, to be sure, Virtuoso remains an excellent product. 

Remember you need to look behind the marketing...Your travel agent is doing it, shouldn't you?

Are the Cruise Lines (and Retailers, in General) Sinking Their Own Ships? Just Get On One!

A few months ago (and I know it seems like an eternity for some) the bookings on cruise lines, from mass market to luxury, came to an almost screeching halt.  There were bookings, but not as many.  In typical retail fashion, the answer was "SALES". 

That one word, "SALE", is for American's as the bell ring is for Pavlov's dogs.  (Train a dog that it will be fed right after a bell rings and you can get a dog to salivate just by ringing a bell.)  I was really against the luxury lines putting everything on sale and commented on this to a degree on my blog.  I thought it was setting a really bad precedent and that it just might cause pricing and luxury to start down that slippery slope of degradation.  (And you know I let the cruise lines know I felt it was a bad idea.)

You saw this at high end retailers like Saks and Neiman Marcus and in the cruise industry on lines from Silversea to Seabourn.  And then you saw the bookings were going up...way up...and lines from Princess to Carnival were declaring that January was their busiest months ever.  Was it the right thing to do?  People were starting to fill the cabins and suites that were previously empty.  But, alas, was this the right thing to do?

I must confess that a few weeks ago I admitted to Seabourn that I just might have been wrong; you know, protesting against the deep discounts.  Heck, the ships were filling up.  But I am afraid I was too quick to cave in to the new "conventional" wisdom.  I now think, more than ever, that I actually had it right.

The fact is that now everyone is looking for the bigger discounts...and last minute sales.  We have all been trained:  "Just wait and that price will drop.  In fact, if you buy now you probably are paying too much."  So now that the initial flood of sales have hit the cruise market and passengers on the ships (even if the ships are not selling out) the cruise lines, even the luxury cruise lines, are finding that the bull rush isn't happening.  And it is not because people do not want to, or cannot afford to, go on a cruise. 

It is because the cruise lines and retailers have - in very short order - created a monster:  They have caused their buyers to put a "Let's Make A Deal" strategy into place.  Now, the buyer's mentality is that whatever the price is it is not good enough; there will always be something better.  Just wait!

Well, guess what?  That is not true.  There is a point where "the getting isn't going to get any better".  Saks has essentially admitted it created a monster.  It has tried to re-establish firm pricing by limiting supply.  The problem is Bloomingdale's may not be employing that same strategy...or at least not on that same item.  So what does the consumer do?  Shop around and see who flinches; who drops the price; who is going to "make a deal".

Related to that, there are non-luxury news outlets claiming that "Luxury is no longer acceptable."  That is absurd.  What the heck is that based on?  The reality is that people are just afraid to show their luxury...but I think it is for a very different reason than actual fear of the economy.  It is because the luxury client has a friend who was wiped out by Madoff, or has lost his hedge fund job, or who was going to retire in 2 years and now cannot because his retirement account was wiped out.  That is, without question, far different from not being able to afford luxury or looking for a better price.

On a recent flight I was sitting next to a director for Ferragamo.  We were talking about this subject and that they were discussing the possible use of plain paper bags, so people would not be seen as flaunting their purchase.  My suggestion to him was to put the branding on the inside of their bags because that person just purchased a $500 pair of shoes and feels just fine about it...and will enjoy seeing their brand name when the slip the shoes on.  Their concern is what other people will think.  Let them feel good! JMHO.

Now, let's take a breath...

Where do we go from here?  First, everyone needs to decide if they, personally, want to take a cruise or other vacation.  Second, decide what you - not your neighbor or what your friend - believe is the amount you - not your neighbor or your friend - can afford.  Third, determine the cruise you want to take.  Fourth, Go For It.

Does this sound callous?  Actually it is just logical.  There are people that go on trophy vacations.  Heck, it was marketed to upsell clients by emphasizing "bragging rights."  (I always was offended by that pitch.)  But most people, and the vast majority of my clients, are just too smart to get into the "Keeping up with the Joneses" (or now "Not offending the Joneses"?).  Most people are independent and need to readjust their thinking so they go on "their cruise".  Remember these are the very same people (yes, reader that is probably you) that insist their cruise is a very personal experience.

Related to that, stop waiting for the "best discount" because you are turning that wonderful vacation into a game of cat and mouse...and you are just waiting for that bell to ring.  I know of a number of people waiting who are finding their strategy is a failure on an emotion and financial basis.  The joy is gone because it now not about the experience, but the money.  (Tell me how that makes sense!)  The money is also not saved because that lower category suite is gone and the higher discount on the more expensive suite is the only option...if there even was a higher discount.

Now, coming full circle, you are starting to see at automobile dealerships and some cruise lines that they are now willing to make less sales to stabilize the prices. (With lower or fixed inventory, the need to offload or get quick cash reduces.  Saks, as noted is having a problem because of the wealth of retailers offering the same goods.  But, for example, Seabourn is..well, Seabourn...and there is not a whole lot of competition.  So if the Seabourn Odyssey is going to sail at 75% of capacity (rather than, say the recently reported - though not verified - 35% of capacity on Silversea and 50% on Regent) that may well be what it is. 

You enjoy cruising.  You enjoy luxury.  You earned it.  If you can afford it, do it.  It is, in the end, what you want to do...troubled retail and purchasing strategies aside.

 

CNBC - Discusses Cruises With Goldring Travel - UPDATED

A couple of days ago I received an email from CNBC letting me know that they read this blog and thought I might find its upcoming show "Cruise Inc: Big Money on the High Seas" of interest, which begins airing on March 24, 2009 at 9:00 pm EDT. They also sent me a link to a preview of the show. While the clip tends to show the same thing that many of us have seen on other shows or on the ships, I am hopeful that more than how much food is prepared on NCL is discussed.

According to the just received press release: Correspondent Peter Greenberg and his crew investigate the strengths and weaknesses of the fastest growing segment of travel, as they spend seven days aboard the Norwegian Pearl, one of the newest ships in Norwegian Cruise Line’s fleet...Greenberg was granted extraordinary access above and below deck to document the inner workings of the ship and the business itself.

Greenberg investigates the intricate pricing structure of the cruise industry, starting with the most luxurious accommodations, which go for $26,000 a week, butler included. He explains the huge gap that exists between the baseline cabin fee and the actual cost of indulging all the ship has to offer. The report also explores common perceptions and misperceptions about safety and security at sea, and takes viewers behind the scenes as the crew of the Norwegian Pearl train for worst-case scenarios. CNBC gets a rare look at the Pearl’s state-of-the-art security operation, where officials use 1100 surveillance cameras to monitor the ship 24/7.

But, it got me thinking (as I do): The viewers of CNBC probably would be more interested in how things operate on a ture luxury cruise ship (as opposed to a mass market ship with some luxury suites) and how that business model is run, which is far different. In my initial email I wrote, in part:

"For the majority of my readers, Norwegian Cruise Lines would never be considered an option. The quality being provided just isn’t near acceptable. Food preparation, service and amenities are on a whole other level. For example, while Peter was watching the NCL galley pre-cook meals (lobster, etc.) well before dinner was being served, on Seabourn the meals are prepared ala minute.

And, as another example, for the guest it is not about consuming as many pre-cooked lobster tails as possible, but rather enjoying Lobster, Lobster, Lobster…which is an elegant plate of small portions of lobster presented three ways served with complimentary wines chosen to enhance that specific course. (And, of course, the wait-staff is wearing true formalwear, not t-shirts mocking them.)"

I had some additional preliminary telephone discussions today to see if either a follow-up or compare and contrast type program might be of interest. Hopefully I will be able to report back some progress in the coming weeks.

I did mention to him that CNBC did highlight one of my legal clients is Fischer Travel Enterprises. Fischer Travel is the travel agencies for the ultra-wealthy -and if you watch the video by clicking the link, you will know what "ultra-luxury" is about. BTW, don't try to find the telephone number for Fischer Travel; as they say, "If you don't know it, you wouldn't use him." If you want to engage in an OMG comparison, try to squeeze in our Five vs. Six Star Luxury discussion when talking about that kind of luxury.

So if you have any suggestions as to approaches for such I show I would love to hear them. And, even just putting them out there might just lead to some interesting discussions.

What Are the Objective Standards Used to Award a Five Star Rating?

Some people are of the opinion that challenging Regent Seven Seas Cruises "Six Star Luxury" claim is, well,biased toward Seabourn or some other line. They even feel that such a challenge is an unfair or cruel attack on them, personally, or their happiness. To the contrary, the star rating system was originally established an an "objective" standard which has been exploited by many entities over the years.

Regent cheerleaders, "Hold on to your hats. This is going to be a bumpy ride!" When you are finished reading this purely and independently objective piece you are going to resent all that "Six Star Luxury" marketing hype that has been placed...with a very big smile...before you.

The Mobile Travel Guide (MTG) site states exactly the concern that I have stated: "For travelers who use the Internet to plan trips, hotel ratings have become seriously suspect. All major travel Web sites offer ratings that appear to help consumers find hotels that meets their requirements. In reality these ratings are intended to help sell hotel rooms, not to provide a consumer unbiased, information that they can trust. Comparisons of Web sites' ratings reveal wild fluctuations that can only be described as confusing (at best) or misleading (at worst). For online travelers, be careful which ratings you trust!"

MTG goes on to quote an independent source as stating, "Travel websites are rife with complaints from travelers who feel they are misled about the quality of a hotel. Frequently ratings conflict to the point of being nonsense ... Mobil Travel Guide is the gold standard in the United States." ... The Wall Street Journal, January 2004 56% of all leisure travelers agree that "hotel guide ratings such as those provided by Mobil Travel Guide and AAA are important when selecting hotel accommodations." - YPB&R/Yankelovich Partners, 2004 National Leisure Travel Monitor

MTG uses unannounced in person visits to the various hotels and uses an objective checklist from which its ultimate rating arises. There is an inspection of the physical plant (for cleanliness, physical condition and location). Service is measured in a second incognito visit by 500 different measures over a period of days "interacting with staff, having a drink at the bar, ordering room service, visiting the spa and taking advantage of other services that a standard guest would encounter.­ "

Measured items include such things a such as graciousness, efficiency and luxury, staff appearance, behavior and skill level as well as food quality, housekeeping and concierge services, etc. Most of the standards are absolute,such as luggage being delivered within 10 minutes (yes/no). Inspectors also detail their thoughts as part of the inspection.

So what are the some of the expectations of a Mobile Five Star rating (quoting directly from MTG, bolded by me for emphasis):

"Exceptionally distinctive luxury environment offering consistently superlative, personalized service and the ultimate in amenities, make these hotels and inns the best in the U.S. and Canada. Attention to detail and the anticipation of every need are evident throughout this exclusive group of hotels. These hotels are remarkable in every aspect from the plush and elegant guest room design to the unforgettable culinary experiences."

- Staff is extremely well spoken, polite and clear, avoids slang and phrase-fragments.
- Staff is extremely well informed about requirements within their department.
- Overall service is flawless from initial reservation call to departure service.
- Guests are offered an escort to their rooms unless they specifically decline.
- If pool service is available, guests are proactively greeted and escorted to their chairs, and set-up assistance is provided or offered.
- If pool service is available, during a 90 minute period and in warm conditions, some sort of complimentary refreshment is offered (for example, mineral water, fresh fruit, water spritz).

In the Restaurant, specifically:

- Service is warm, gracious and anticipatory and committed to providing the guest with a fantastic dining experience
- Pace of meal is never noticed by guest; there are no awkward delays or rushed events
- Food presentations are perfectly executed with evident care given to each individual item on each plate
- Food is flawless, a delightful and interesting experience

(If you want more detail, you can review quite a bit of the MTG standards online.)

Now, is Seabourn "Five Star"? Yes. Is it "perfect"? No. There will always be a slip-up or miss, but Seabourn consistently hits the Five Star criteria. Could it be considered Four Star + because the triplets do not have true balconies? Actually I don't think so, because it is but one criteria and a suite with a full marble bath weights much heavier. (As, the new Seabourn Odyssey is almost all balcony, so that will soon become less of an issue for those that actually want a balcony.)

Is Silversea "Five Star"? Is SeaDream? If they are not Five Star (and they may well be), they are most certainly 4 Star+ (using the same criteria). Why? Am I biased toward Seabourn? No. SeaDream has cabins; not suites (forget about balconies) and other limitations in its physical plant, while its service and cuisine is excellent. Silversea has the physical plant, but it has had some acknowledged slippage in service and cuisine and now charges for more of its specialty restaurants. Fair comment?

Regent, however, simply cannot compare to these lines. You are not greeted with Molton Brown, Bulgari, Hermes, etc. amenities. The staff is not flawless and, as some have recently observed, are overtly disgruntled. Extended waits in the dining room and less than inspired cuisine is commonplace. These are facts, not opinion. And the standards are what they are: Objective.

Having now read the foregoing, and my immediately prior posts about Regent, is there any "objective" standard by which one can claim I am biased? All I have done, and will always do for my clients, is call it as I see it...and this is not even close to being open for legitimate argument.

Now, does anyone really believe Regent Seven Seas Cruises is "Six Star Luxury"...or even "Five Star"?

The Yacht Report's 100th Edition: Iamboatman's Thoughts About the Future of Superyachts Are Published

Yesterday I received an email from a truly innovated, environmentally responsible, yacht designer in France congratulating me on my new article in The Yacht Report's 100th edition.

I was, to be honest, caught off guard as I did not recall writing a new article and, as it is a United Kingdom publication, its U.S. distribution is generally about 2 weeks later than Europe's.

Today I went on line to one of my favorite websites, The Yacht Report's http://www.synfo.com/ and downloaded the lastest edition. And there it was: A full page of my thoughts on the future of superyachts...something I had written in response to an email request some months ago, put into a very nice article.

I consider it quite an honor for what I believe to be the most relevant, highest quality, yachting publication to so prominently include me in its 100th edition. So Martin, Tork and all the rest of the TYR group I want to say, "Thank You."

If you are interested in reading my thoughts...and you wouldn't be reading this far if you weren't, would you?...here you go:

Oceania Cruises - Comfortable In Its Own Skin

I haven't written much about Oceania Cruises. I guess, in part, is because its new sister (Regent) has so preoccupied my thoughts.

Oceania is a solid performing cruise line that consistently does what it does well and without pretense of being something it is not. Oceania is not, and does not pretend to be, a luxury cruise line. While it may well qualify as luxury when compared to some mass market lines, it fairly and accurately identifies what makes a line a luxury line and says, "We do lots of things very well, but we don't do X or Y."

Before discussing what Oceania doesn't do, I want to mention what it does well. Its mid-sized ships (684 passengers) have many excellent itineraries, excellent and happy multicultural crew, solid cuisine available at four no-charge open-seating venues (and a pool grill) and an upscale ambiance with a strictly country club casual (i.e. no formal) dress code.

There are a number of wonderful amenities such as cabanas which can be hired for the day or for the entire cruise (which can be pre-booked if for the entire cruise), comfortable outdoor living room spaces and such.

Oceania is, most definitely, not a cruise line for children and it cautions that it is not designed for children. Have children cruised it? Of course..and there is no litany of reports of it being a problem. However, its 55+ demographic (though getting younger) is seen as a positive. Just take note of it.

While the top cabins are spacious and have very nice amenities, the standard cabins (Penthouse to Veranda to Oceanview) are fine and well appointed, but really do not have anything special to note. The bathrooms are rather small. They are not suites (about 35-40% smaller, in fact) and, hence, one of the luxury requirements is just not there for most onboard.

Also, you pay as you go for drinks of most sorts (coffees, espresso, etc. are complimentary). For some this is a negative, but for others they are happy to only pay for what they drink rather than shell out a premium just so they don't have to sign. (Personally, signing checks don't bother me in restaurants or at the club, so it doesn't bother me on a cruise.) This has become another luxury requirement Oceania cannot, and doesn't want to, check off. (Crystal takes the same approach and it a luxury line; so there goes that one!)

Oceania charges $12.50 per day per person for gratuities.  The preferred method is charging your shipboard account as with open seating your waiters may be dfferent at every meal.  Again, other than Crystal, this is another non-luxury line difference as most have gratuities included.

The crew to passenger ratio is not what it is on, say, Seabourn and the polish may not therefore be at quite the same level, but I rarely hear of this being a deal-breaking issue. Related to that, you will have 683 fellow passengers, which is 50-250% more than you will find on most luxury ships (Regent and Crystal being exceptions), but there are quite a number of attractive public spaces to spread out those bodies.

So if you would love to cruise a luxury line, but can't afford it or justify the expense and are willing to compromise on the size of your cabin, Oceania with its interesting itineraries, consistent crew and solid cuisine just might be worth giving some serious consideration.

Oceania is, plain and simple, comfortable in its own skin.

Some Perspective on Commissions: My Article in The Yacht Report

Reflecting on my post of yesterday concerning the conflict between Regent Seven Seas Cruises doing what I unquestionably think is the right thing by effectively eliminating Non-Commissionable Fees (NCF's) and its clearly expressed motivation for doing so (paying off travel agents so they shift business to Regent not based upon the quality of the product, but the additional money that will line the travel agents' pockets), I felt it important to expand on the subject.

It is important, to my mind, because (a) it baffles me why someone would so blatantly admit the improper motive; and, (b) it is a pervasive tactic that invades all commissionable businesses and as such, consumers need to not only be aware of the practice, but protect themselves from any possible adverse effect of same. 

In April 2008 I wrote an article in The Yacht Report (the leading magazine of the luxury yacht industry) about the ethics associated with commissions in the superyacht industry.  I thought it might give those that think I am picking on Regent's philosophy something to think about:

Along those lines, I make it substantively known to all of my clients - and to all my readers - what my opinions and factual findings are as to each and every cruise line.  And if I can do better, or get more, from Line A I am going to let you know that and provide you with better pricing, suites, etc. as a result...But I always leave it up to my clients to make the final decision.  In other words, a travel agent must be accurate and allow the client to make an informed decision; not skew them for a few extra bucks.

For example, one client chose Regent over my recommendation of a similar Seabourn cruise.  Upon her return she said that the cruise exceeded her expectations...but only because I gave her an accurate description of the differences from Seabourn, so she was not faced with disappointment or frustration; only "Yes, that is what Eric said.".  Her next cruise:  Seabourn.

All the cruise lines should drop or limited the NCF's, but they should do it for the right reason.  If that is not the motivation, don't encourage it to be for the wrong one. 

And Now for Some Good News - Seabourn's First Wave of New Crew-in-Training Has Arrived

In its ongoing effort to put consistency of product above gimmicks, pricing and freebies, Seabourn has announced the its first wave of "cadets" from its Seabourn Academy have just boarded the Seabourn Spirit for intensive, hands on (or as Seabourn calls it "on-the-yacht"), training as the cruise line gears up for the launch of the Seabourn Odyssey.

As Seabourn explains it:

"So how does Seabourn continuously get honest, sincere and downright “gushing” reviews from their past guests? Well, they take training very seriously, and ensure their staff is completely versed on Seabourn’s incredibly high customer service standards. But with Seabourn’s expansion and the rise of luxury cruises in general, it’s challenging to always find the “best of the best.”

As a result, Seabourn created its own Seabourn Academy. Because Seabourn’s training is centered on close-up management and on-the-job experience, the training includes shoreside orientation and a rigorous three-week training period on one of the existing sisters. After they graduate, the cadets are assigned to Odyssey, Spirit, Pride or Legend. They will go aboard all three Seabourn yachts in small groups over a three month period. By the end of 2009, another 200 new recruits will have completed a Seabourn specific training program that will prepare them for a prosperous future and career with Seabourn."

It is refreshing to hear how Seabourn is working so hard to proactively assure a consistency of excellent service while the President of Regent Seven Seas felt obliged to write an open letter apologizing for its service failures and its present efforts to corrects its systemic problems and while Silvesea felt compelled not to challenge the accuracy of this blog about its service decline, but to purportedly explain it away.

Will Seabourn's service be perfect and without error during this training period? No way. Will the cadets make errors? Of course, but probably only once. While no guest wants to be part of a training program, the fact is every time a new crew member arrives on board, there is a training process which the guests are subjected to...as is true in all service business from restaurants to law firms. The key is for excellent proactive training rather than reactive corrections.

Pamela Conover, President of Seabourn, in marked contrast to the statements of the executives of Regent and Silversea, wrote to all past Seabourn guests on December 11, 2008 and stated:

"I continue to have abiding faith in the redemptive power that travel brings to people's lives. I honestly believe that it is one of the most important elements of an enlightened life. It enhances perspective, bestows knowledge and produces heightened awareness of our place in the great family of humanity...

I urge you, especially at this time, to give yourselves the gift of travel, understanding that life is to be lived and that each day is an opportunity that comes but once. It would be our privilege to assist you in enriching your life, by making your travel dreams come true."

I don't know about you, but I most certainly feel more inspired (rather than compelled) to travel after reading that; and knowing the effort Seabourn makes to assure your "travel dreams" bring you the "redemptive power".

Or we can discuss cut rate fares on the lesser desired cruises with inconsistent faux luxury service and food.

Oceania Cruises "Historic Price Reductions" - Some Incredible Deals!

On the heels of its sister company, Regent Seven Seas Cruises, shaking things up with reduced fares and inclusive shore excursions, Oceania Cruises has selected dozens of cruises where it has slashed its prices, reduced the 3rd and 4th passenger fares and added free air.

Rather than list them, I have attached flyers setting forth the cruises and starting fares below:

I see some interesting sailings, but ironically...or not, the best sailing (of course the ones my clients have booked) are not on the lists!

Regent Seven Seas Cruises - Complimentary Tours Included on 35 Sailings...A Truly "All Inclusive" Cruise Experience!

Just before the holidays I had mentioned Regent Seven Seas Cruises would be announcing it was going to be offering a number of cruises with shore excursions included.

What this affords you is the ability to have a truly "all inclusive" cruise experience. With Regent Seven Seas having a complimentary liquor policy (restrictions as to brands/vintages does apply), gratuities being included and, on these sailings, complimentary tours...and some with free airfare, you can literally pay for your cruise and not spend another penny!

Of course if you find the savings encourage you to visit the spa more often or make that purchase you otherwise would not have considered, all the better for you.

Here are the details: FREE Unlimited Shore Excursions on select 2009 voyages for NEW bookings made between 12/30/08 and 3/31/09. *


The 35 applicable voyages are:

ALASKA – Seven Seas Mariner - June 3, 10, 24; July 1, 8, 15; August 26; September 2

MEDITERRANEAN – Seven Seas Navigator - July 10, 17, 24, 31; August 7, 14; September 4, 11, 28;
October 16, 30; November 8

EUROPE AND THE BALTIC – Seven Seas Voyager - June 26; July 24, 31; August 7, 14, 21, 28; September 25

ASIA PACIFIC – Seven Seas Mariner - September 16; October 1, 17; November 1, 18; December 2

TROPICS – Seven Seas Navigator - December 18

*Terms and conditions: This program is available for new bookings only booked between 12/30/08 and 3/31/09. Existing bookings will be adjusted upon request only by reservations. All full fare guests are entitled to take one or more free shore excursions in a day, subject to availability. Each excursion has a maximum capacity assigned, and when that maximum capacity is met, the excursion will no longer be available. Each excursion is available on a first-come, first-served basis. Shore excursions can be pre-reserved at www.rssc.com 120 days prior to sailing, or booked onboard. Offer is NOT applicable to REGENT CHOICE, PRIVATE ARRANGEMENTS and ADVENTURES ASHORE excursions. Credits will not be issued to guests taking Private Arrangements or Adventures Ashore. Guests taking Regent Choice excursions will be charged a supplement. Credits will NOT be provided for non-use of the program or if an excursion is not available to book.

Here is some detail on each of the cruises (click on the photo to see it in a larger format):

Postings on Cruise Message Boards and Blogs: The Difference Between Constructive Opinion and Personal Attacks

I have received a number of requests to comment on the post of someone ("Admiral Horatio Nelson" who says he is a former Regent Seven Seas Cruises employee) on Cruise Critic and Luxury Cruise Talk that were pulled.  I had said that I would post something, so here it is...

As many of you know I have very strong opinions on various topics and will not pull a punch when it comes to calling someone out for not telling the truth or if I think their perception is wrong or if they are cheerleading. 

What I won't do is engage in, or endorse, personal attacks against someone who has not posted their position or is not in the public eye...or deals with a situation not posted by someone.  To do so puts out possibly false or inaccurate information or violates someone's personal privacy.  That is, to my mind, far different from the Cruise Critic "You weren't there, so you are not allowed to comment" policy...especially when information from other sources is know.

I tried to find a way to edit the Admiral's comments as they do have some interesting perspectives, but they are really far too engaged in personal attacks against people that simply have no way to respond and also could be inaccurate (one's perception is one thing, but the comments made go beyond that).  Reading them, they could simply be designed to inflict injury on Regent Seven Seas Cruises or the named employees, rather than to discuss facts or ways to improve various situations they may exist.

That said, what I will say is, as I read the Admiral's comments, he asserts that the handling of employees changed markedly from the days of Radisson Seven Seas Cruises and became one focused on stifling crew input and solidifying one's position rather than bettering the product.  These opinions are actually very common in a very corporate structured entity; as it feeds on preserving oneself rather than improving the company ala General Motors, Wall St., etc.

The interesting thing is that the Admiral seems to be complaining that Regent's operations are being transformed into a part, or mirror, of Oceania's.  As you all know I wrote about the Oceanification of Regent months ago.  Unfortunately, the Admiral seems to conclude this is a bad thing, but when the personal attacks are stripped away, there is no substance to back up the outrage. 

While I actually do agree that Mark Conroy seems to be devolving into nothing more than a figurehead and that all the hype he previously provided about improvements, the new ship, etc. all seemed to be swept aside by Prestige Cruise Holdings and most of "his" people have left or be asked to leave, I do not necessarily come to the same conclusion that Oceanification is a bad thing.  I must honestly state that my initial impression was that it was not a good thing, but when things kept getting worse at Regent - in my opinion - change to better efficiencies, performance, crew training, etc. even if similar/the same as Oceania's is a good option.

Regent, by many standards, has been backsliding.  Even the sanitized Cruise Critic forum has become rather regularly filled with the complaints I mentioned - and was battered for - a year ago.  It was the basis, in part, for Mark Conroy to write his open letter on Cruise Critic and Luxury Cruise Talk.  So is change a bad thing?  I think not.

As I have stated, and as the Admiral does, and as Mark Conroy notes, the crew needs to be better trained and better cared for.  If that means changing Human Resource personnel (and I would strongly assert those that created the problem which is admittedly so vast rarely can be a major part of the solution...part of the retraining, possibly; but not the solution) and other areas of management, shipboard controls, etc., so be it.

But when having this discussion we can be upset, and even bitter (from job issues or passenger letdowns), we need to be civil and respectful.

Seabourn and Regent - Experiencing Shore Experiences

I was going to wait until I got all the information, but I figured "What the heck.  Let's start the discussion now."

Seabourn decided a few months ago to end most of its complimentary Seabourn Experiences  (http://goldringtravel.blogspot.com/2008/09/seabourn-is-discontinuing-complimentary.html) and, obviously, it was not met with great joy.  While I know many of my clients did not attend most of them, there are others that loyally did and feel cheated.  I was not in favor of their demise and offered my clients some compensation if they took an alternative tour.

Seabourn, as noted in its blog, is now emphasizing private tours...not paid for "get on the bus" tours, but truly luxury private tours.  Seabourn has a staff of eight devoted to this.  As noted recently on the Seabourn blog:

Helen Panagos, Seabourn’s VP of Shoreside Operations, came up with a plan to totally revamp the company’s destination services resources.  “We learned a lot from talking with our guests about what they really wanted to do during their cruises,” says Helen. “Some of them are still interested in the more general interest types of tours that we have been offering. But more and more of them wanted truly unique, customized arrangements for themselves and the small group of people they travel with-maybe family or friends. So we designed a whole new department to provide the sort of attention and expertise that can create very special experiences that aren’t off-the-shelf sightseeing tours, but rather unique, personalized arrangements that make for a perfect, memorable day in a port.”

Now that may not be what people looking for the lowest price cruise wants to hear, but possibly considering the previously unexpected drop in base cruise fares, Seabourn may have decided to provide the best "onboard" cruise experience and leave the shore experiences (with a few notable exceptions) to each guest's personal interests and budgets.

With a different approach, just before the holidays began, I received an email from Regent announcing it is going to be announcing certain specific 2009 cruises that will have complimentary tours included.  I do not have any more information, but it may work for those disappointed with Seabourn's decision.  (On the other hand, I know that I and many others have, in the past, been very disappointed with some of Regent's tours and its tour desk.).  Until I know more I really can't comment, so stay tuned.

My question to ponder is, for now, "Would you be willing to cancel your Seabourn cruise so that you can take advantage of complimentary tours on a Regent cruise."  If you answer Yes, then you can stop complaining about Seabourn eliminating its single Seabourn Experience on most cruises...for you have found your solution.  If you answer No, then you believe the Seabourn cruise experience is what matters more to you.

When I have more information as to the cruises involved and the tours being offered by Regent I will let you know.

Even When Skiing Iamboatman Thinks About The Cruise Industry - Training and Consistency Is the Cornerstone.

The other day I wrote about Mark Conroy, President of Regent Seven Seas Cruises' open letter and Regent's new efforts to provide what it has promised it would be providing all along. I am hopeful, but not enthusiastic.

Well, I am a member of the Tahoe Mountain Club - a sort of country club for skiers and golfers belonging to Northstar-at-Tahoe or Old Greenwood - here in Lake Tahoe, California.  It has, to be kind, been a monument to ripping off those of us shelling out tens and tens of thousands of dollars under the guise of providing the ultimate in luxury ski and gold experiences.  It has  actually been nothing more than a vehicle to sell faux luxury to those interested in being nothing more than fractional owners (read "timeshare") or renters.

The result has been really good looking facilities overrun with children, people who don't give a damn about the facilities or other "members", and the "real members" (those who actually paid up to $100,000 for a membership...I am a member, but not in that league!) being unable to find real luxury anywhere in the very facilities they have paid for.  (The General Manager actually sent out a letter last Spring claiming TMC was striving to reach an 8 out of 10...a B-...in all areas!)

This year I have found things to be just as bad...almost.  Just when I was about to give up, Schaffer's Camp, a private TMC restaurant on the top of Northstar-at-Tahoe, gave me some hope.  After my screaming for two years about the faux luxury, a pretentious but dishonest and inept manager, horrid overpriced food and lousy service, Tahoe Mountain Club finally listened.  I walked in the door and was greeted by, "Hello Mr. Goldring.  Nice to see you."  The new manager, Brad Kohler, happened to be there and started to speak to me with enthusiasm.  They found me a table in the dining room (I was going to eat in the bar) and was greeted by a very nice and competent waiter, trained and smiling bus-staff, a menu and wine list with reasonable food and wine at reasonable prices (and a true wine expert on staff)...and all of a sudden that Million Dollar View looked a whole lot better and the food was excellent.

How did this transformation happen?  BIG changes.  There was an admission by TMC's management that they were doing it wrong.  They brought in a fresh and enthusiastic face who actually knew the business.  He is taking it slow, limiting the reservations in the restaurant so that the staff (cooks to busboys) can learn what to do, how to do it better and making sure execution is excellent.  I repeatedly heard, "We want to take it slow so that we can deliver consistent service and product."  Music to my ears!!!

Being the skeptic I am, I went back the next day and found things...get this...exactly the same!  Consistency has possibly found another home.  While I remain skeptical,  the present situation in one small portion of the Tahoe Mountain Club has - after years - finally seems to deliver what was promised...at least at Schaffer's Camp.  (Last night at 6PM in the Alpine Club kids still were allowed to run amuck, classless and loud renters and filth - from the thin and marginally trained staff being unable to properly cleanup due to overwhelmed and chaotic situation.)

If Tahoe Mountain Club can make things work -even one facility at a time - Regent should be able to do it to.  Regent has an advantage, as well:  It has never been in as bad a shape as TMC.

That said, I kept thinking those that haven't tried Seabourn need to.  For me it sets the standard.  It is better at an excellent level of service...in all areas of its ships, with truly fine dining and, while not perfect, always striving for consistency.

An Open Letter from Mark Conroy, President of Regent Seven Seas Cruise s - A Refreshing Admission.

On December 23, 2008 at 6:37 p.m. (at the close of business, so effectively on Christmas Eve) Mark Conroy, President of Regent Seven Seas Cruises took the unusual step of posting an open letter on Cruise Critic which was clearly in response to some of the now more consistent posts about the declining quality, inconsistent service and changes on Regent cruises.

Mr. Conroy wrote (and I have highlighted a few things) as follows:

Dear RSSC Guests and Cruise Critic Readers,

I’ve been an avid reader of Cruise Critic for many years and have always found it, along with direct feedback from our guests, to be an invaluable feedback tool and a great way for us to keep our finger on the pulse of our company and our product.

After reading some of the most recent threads, I wanted to take a few moments to provide you all with some insights, address some of the concerns that you have voiced, and provide you with my personal reassurance that Regent Seven Seas Cruises is still the same luxury experience that so many of you have come to know and love.

There has been a great deal of discussion about changes and I will be frank, yes, there have been changes. And while we all know that change can be unsettling, I want to assure you that any changes we have made or are in the process of making, are based upon feedback from our guests, travel agent partners and team members aboard the ships and here in Fort Lauderdale. Feedback and insight from you is something that has been critical to our success and has been our proverbial guiding light.

In the interest of providing you with some keener insight, I want to step back to earlier this year when there was a change in ownership. This change allowed us as a company to change from one that was a very small part of a large corporation to one that was part of a smaller and very focused organization. With that change, we as a company saw tremendous opportunities to not only undertake initiatives that we would not have in the past, but to also challenge ourselves to find new ways to make the experience better and shine brighter. The $40 million dollar renovation and refurbishment of the Voyager and Mariner are probably the most obvious examples of our new mindset and our commitment to the Regent Experience.

And the investments don’t stop at the way the ships look and feel, we’re raising the bar in every conceivable area - the culinary experience, onboard amenities and entertainment, crew recruitment, crew training and most importantly, crew retention. It’s the stellar group of officers, staff and crew that have made RSSC the cruise line it is today and we will never lose sight of that. We’ve made some great enhancements to our training and benefits for the crew in the way of increased benefits, enhanced health coverage, overtime pay and dedicated Crew Resource Managers. We’ve also brought greater consistency to our crew scheduling and the vacation time they spend ashore. Ultimately, we want every crew member to leave the ship at the end of their contract with an assignment letter to return for a new contact. That’s not to say that you won’t see some new faces as we will continue to recruit and add new staff aboard ship and in the shore side operations.

We’ve been very fortunate to be able to welcome some new members to our family this past year, some of them returning RSSC veterans. Robin Lindsay and Franco Semeraro, who head up the Vessel and Hotel Operations, are both veterans of the luxury cruise and worked with me when in RSSC was just a small fledgling line with only the Radisson Diamond and Song of Flower. They were instrumental in establishing RSSC as a premier luxury brand and then went on to spend a good number of years at Silversea. Michael Coghlan, the General Manager of the Voyager, also hails from Silversea and has an admirable resume of accomplishments.

There are also plenty of familiar faces amongst the new. Steph Armegol and Bernhard Klotz, whom many of you may have met, still lead our Hotel and Culinary operations teams. Of course, Captains Dag and McNeill, General Managers Engelbert, Guiseppe and Philippe, just to name a few, all happily remain.

With the Voyager refit behind us, and the completion of Mariner’s refit only a few short weeks away, we’re in the home stretch. With that, the majority of changes and enhancements in the product will be complete and we can focus on fine-tuning our product and its delivery. The fine-tuning aspect is one that will be ongoing and once again, we’ll be counting on you, our guests to provide us feedback on what you like and what needs attention, just as you have always done.

That’s not to say that in the midst of these changes that we will not have hiccups. We’ve had a few and while some companies might like to think they are perfect, we know we are not. But we try hard to be as close to it as possible, we give it our all and pour our hearts into it. And if something is not right, we will do everything we can to set things right.

For those of you sailing in the coming months, I encourage you to judge any of the changes on their own merits, I’m confident that you will see that they have been made for the better. And if something is not quite right, please make sure to let any of the staff or department heads know so they can take corrective actions.

I’ll be out and about on the ships a great deal in the coming year, as I am sure Frank, Robin, Franco and Ken will be as well, and look forward to hearing your thoughts. In between, I’ll be reading Cruise Critic and be chiming in on occasion, as time permits.

I wish you all a safe and joyous Holiday Season and a great New Year.

Sincerely,

Mark Conroy
President, Regent Seven Seas Cruises

While the letter is refreshing on its face, I have to wonder why it is it took so long to admit to everyone that Regent was not delivering the luxury product it charges such a high premium for. I have consistently commented that Regent's food is not "luxury", that its amenities were downgraded to essentially "common", that its crew training and performance was poor and, most importantly, there was very little consistency of product on the same ship, no less across the ships.

So for all of those that have felt I push Seabourn to a fault, I have always called it as I see it. As they say, "The proof is in the pudding." Seabourn has gone over the top to try and make its service not only consistent on each cruise and across its present ships, but on its Seabourn Odyssey as well. You will not see a similar letter from Pamela Conover...because it simply isn't necessary. (No, Seabourn is not perfect, but "fine tuning" is its way of life...not a new concept.)

So, in this economy, you just might want to ask yourself, "Do I want to spend my money on Regent's work in progress or on Seabourn's consistent luxury product?"

Honestly, if Regent's pricing was more in line with the reality of its product I might well say, "Go for it", but not yet. (I will be posting on this subject soon.)

I wish Regent all the best in its endeavors and, to be sure, I want it to succeed; for competition and alternatives are great for business. But until the product is proven...and after years of telling me "All is well" when we now have read Mr. Conroy's honest admission it was not...Regent is not going to get my endorsement.

I am pleased with Regent's words and its announced commitment to make Regent the luxury product it once was. I can't wait to be able to, once again, recommend it!

Crystal Cruises Announces 2010 Port Calls to Iran and Other Unique Middle East Ports

A few weeks ago I posted about how being uninformed can lead to misperceptions and result in comments like, "I am not going to THAT part of the world.  It just isn't safe."...lumping the entire Middle East into a truly undeserved "No Go" area.  Frankly, many Americans have difficulty in understanding the geography, no less politics, of the Middle East, so it is no wonder.

When a place like Dubai is actually very safe (and thanks to huge marketing efforts many Americans believe that) it is, by some, lumped into areas like Yemen as the "Middle East - No Go" area.  Mention Kuwait and probably nothing other than Iraq's invasion quickly comes to mind...so it is unsafe.  Again, not a true or fair statement. 
Sorry, I am not trying to insult, but rather present what is - on the world stage - a perceived undeniable fact. And, to be honest, until I was invited to speak at a superyacht conference in Dubai, U.A.E. (United Arab Emirates), I had a pitiful lacking understanding of not only the geography of the area, but even the basic differences in cultures generally between Dubai, Kuwait, Saudi Arabia, etc.  The broad differences then break down into many interesting facets that both fascinate and help explain the basis for many of the political and religious issues in the area.  (Just the differences between U.A.E. emirates of Dubai and Abu Dhabi are as interesting as the existence of a "secret" island where Kuwaitis go to party.

And while there are, respectfully, many with deep convictions on political, religious and moral grounds not to support the economies of certain countries or rulers, I am one of those that thinks it just might be worth dipping my toe into those foreign (and possibly "scary") waters so that I can better understand what things are really like rather than just what is marketed to me by the media or politically motivated sources.

Crystal Cruises has decided to shake things up a bit and provide an incredible opportunity for those interested in dipping their toes into, and learning a bit more about, this area of the world.  Crystal's 2010  108 day "Exploration of Ancient Empires" World Cruise includes maiden calls in:

      - Manama, Bahrain;
      - Bandar Abbas, Iran;
      - Kuwait City, Kuwait;
      - Fujairah, UAE;
      - Khasab, Oman; and,
      -  Jeddah, Saudi Arabia.

If you are not inclined to take the entire Wold Cruise, you can book World Voyage IV: Middle East Mystique (#0305) which starts in Mumbai and ends in Dubai and/or World Voyage V: Modern & Ancient Marvels (#0306) which starts in Dubai and ends in Athens (visiting Egypt, Israel and Jordan as well as some of the above ports). 

With some of the great pricing now available reserving your chance to experience this part of the world in the comfort and security of Crystal Cruises could just be the great opportunity you are looking for.

Discounts and Luxury - Are They Mutually Exclusive and Do They Hurt The Consumer?

Over the past week...and especially the past three weeks...we all have seen something none of us have ever experienced and, worse, we do not really know where it all will be going.

Today someone pointed out an article in the New York Times which was a very interesting read:  http://www.nytimes.com/2008/12/04/fashion/04SHOPPING.html?_r=1&emc=eta1.  Basically, it is about Saks Fifth Avenue transforming itself into a discount marketer with deals on designer goods up to 70% off and what effect it has had, and may have in the future, on the luxury fashion market.  As the author discusses it, no matter how hard a luxury fashion retailer tries to keep its market-share and its "ineffable luster", the "slash-and-burn" pricing may, in the end, both cause the loss of luxury to have its "mystique" and cause consumers to balk at paying the premiums for a luxury wallet or gown.

By this point you are probably thinking, "Yeah, and that also applies to the luxury cruise market, too."  Well, I admit that was my first thought or, better, it is what I perceive will be in the minds of many travelers.  Actually, however, that concept is wrong...very wrong.  Let me explain.

In the New York Times article there is an example of a Valentino gown retailing at $2,950 marked down 70%.  Using that example, I first consider that the gown will be worn once (and only once) by a single woman who must be a particular size/height/measurements.  It is, to be sure, the ultimate in decadent purchases and, to be sure, is not going to create a life experience for the purchaser (as the event the dress will be worn at will, in the end, make more of an impression as to the overall experience).  I then consider the fact that while the dress may be stunning, most of the women that can and would actually wear that dress can probably make a pair of jeans and a T-shirt also look stunning, so they have many, many fashion options (at far lesser costs) available to them as extremely viable alternatives.

On the cruise side of things, Seabourn has a few, limited in number, seven day cruises selling for $2,840; a very relevant comparison.  Forgetting the market is not nearly as limited as to possible purchasers, this commodity is also perishable, if not by season, by time so there is pressure to sell it (rather than keep in on the shelf in inventory as one might a blender).  However, the consumer knows that a luxury cruise is not something she/he will use for a matter of a few hours or that it must be supplemented by other events to be truly enjoyed and appreciated.  This seven day luxury cruise lasts, well, seven days (not hours) and is the event.

On a Seabourn cruise (or it could be Silversea or Regent Seven Seas, for that matter), your transportation, housing, food, drink and entertainment is included.  The cost of strolling the superyacht docks of Monte Carlo, visiting Las Rambla and the markets in Barcelona, or cycling in Porquerolles, France in minimal.  And, how many of you cruise on Seabourn to...yes that's right...have a Seabourn Experience onboard the ship?  Admit it:  Many of you have opted to stay onboard the ship, just to enjoy it, when it arrives in port.

Now that you see one is an object with limited appeal and the other is an experience with much broader appeal, let's look at the mark ups.  I don't care how much time is spent hand stitching some exotic fabric, the mark up on designer clothes is absolutely shocking.  A shirt may cost $5.00 to produce in China, but will sell (would have sold?) for over $250.00 in the U.S.  A $35.00 pair of pants in the U.S. may sell for $150 Euros in France.  While all of that mark up is not enjoyed by the retailer, you can be sure that mark ups of 100% and more by them are not unusual.

On the other hand, the markup on cruises is not nearly at those levels.  (You may recall my concern when Silversea announced a 25% commission rate and I saw it as a sign of desperation because it wasn't economically viable).  Without repeating all that is included in a cruise you must add to it, the cost of the crew, staff, fuel, maintenance, etc., etc. 

One other factor is the holy grail of most cruise lines:  Onboard Revenue.  While on the mentioned lines you drinks and gratuities are included, on the mainstream lines they are extra. Chatting at the Sky Bar costs nothing, while Bingo (talk about profit!) is a hefty extra.  You get the idea:  Paying for a luxury experience net may not be that much more than if you sail on a mainstream line, but you get a seamless and more polished (i.e. enjoyable) experience.

So if you are feeling ripped off by Saks Fifth Avenue being able to sell designer fashions at 70% off, don't transfer that over to the luxury cruise lines.  Not all luxury is created equal and, alas, some luxury actually not only had great value, it remains a great value.

Seabourn Will Cruise Asia Year-Round in 2010!

Seabourn has announced today that the Seabourn Pride will cruise Asia year-round for 2010.  This is great news for all cruisers that are looking for new ports to visit. 

The interesting question is: "Where in Asia?"  While all of the ports have not been determined, Peter Cox (Seabourn's maven on such things) is working as hard as ever to discover ports that have not only the uniqueness desired, but the required infrastructure from docking/tendering facilities to land operations to facilities for those interested in exploring the ports independently.

What I can say is that the Seabourn Pride will operate a number of unique itineraries such as Hong Kong to Tianjin, and Tianjin to Kobe. 

Mr. Cox has described Tianjin is ‘very advanced’ in planning for a cruise terminal, Dalian has having a "magnificent waterfront development plan" and Qingdao, where the Olympic sailing competitions were held, as "a revelation" (though I do remember the tremendous problem with pollution-induced algae just prior to the Olympics).

But do not worry that all the focus will be on China.  Although there is great interest in China, Seabourn is, for example, investigating many other ports such as those in South Korea in addition to those of Busan and Inchon.

For those of you who insisted Seabourn would be getting rid of the triplets as the new ships arrive I am very pleased to be able to say, "Told You So!"  They are not going anywhere...anywhere other than new and unique ports with the same outstanding Seabourn service and food and in the same extraordinarily personalized manner. 

Seabourn will be announcing the remainder of its 2010 itineraries as well as its first quarter 2011 itineraries during the first quarter (or so) of 2009. 

Review: Regent Seven Seas Paul Gauguin (August 2007)

Having just provided a rather lengthy review of my Goldring Travel 2008 Food & Wine Cruise on the Seabourn Spirit and my Goldring Travel 2007 Food & Wine Cruise, I thought posting my last year's review of the Regent Seven Seas Paul Gauguin might be of interest. I have pieced it together from a few posts on Cruise Critic.

I preface this review by stating that overall it was one of the best cruise vacations I have ever taken. (With a full moon over Bora Bora which turned into a full lunar eclipse, the heavens were most certainly aligned properly!) It was, however, a testament to the adage “The whole is greater than sum of its parts.” Put another way, it was not perfect (nothing is), but the staff and crew more than made up for any issues.


After flying from New Jersey to Hawaii and overnighting at the Kahala on Oahu in a Dolphin Lagoon Room and the kids partaking in the Dolphin Quest swimming with the dolphins programs, it was off to the Intercontinental in Tahiti in an over the water bungalow for four nights.

Because my reserved OWB was being repaired the first night was spent in one of the OWB nearer to shore, but was moved the next day to the one furthest out on the pier. While the OWBs were identical, the experience in the deeper water one, from snorkeling to privacy/noise to unobstructed views was far superior. In fact some of the best snorkeling of our trip was right from our private platform! The Intercontinental’s staff was very accommodating and the facilities are top notch including a wonderful artificial sand beach which runs into a sand-bottomed infinity-edged swimming pool with a swim-up bar and a fantastic view of Moorea as well as a second huge infinity-edged pool with waterfall and large restaurant and bar overlooking it…and the Lagoonarium (which is a great way to ease the novice into snorkeling with the fish). Food prices (as everywhere in Tahiti) are very expensive and the quality was lacking a bit. Overall though I would stay there again without question. (Notes: Thank you Wendy for the Ambassador Program tip as we wound up with one free night and some added benefits as a result…a great bargain for $150. Also, because we stayed there pre-cruise we were able to spend the day there post cruise for the day, utilizing all the facilities and transit rooms gratis.)

Before the details, I want to again preface them by stating that the ship just plain felt good. From the Captain to the brand new cruise director (Dionne- who was perfect) to Travel Desk (more on them later) to most of the restaurant staff and the stewardesses you were greeted with a smile and a “What can we do for you” attitude.

We boarded the Paul Gauguin with the unique ability to use it from two perspectives: Veranda cabin on Deck 7 and a Porthole cabin on Deck 3. While the cabins were pretty similar the experiences were markedly different. The biggest difference really hit home in Bora Bora when I left the Porthole cabin and walked into the Veranda and it just had a breathtaking view vs. a view of water. (To me that was huge.) The Veranda had a flat screen TV with built in DVD and the Porthole had an older TV with a VCR. Veranda regularly had good quality towels that matched while the Porthole had a variety of towels some of which were threadbare. The Veranda was quiet while the Porthole cabin (302) had lots of noise from the anchor and whatnot as well as the crew bar (especially on crew Karaoke Night…which didn’t bother me as the crew was so wonderful!). Both cabins were compact, but very livable with the veranda making one far more enjoyable…and it was utilized.

What stood out the most for me was the Ambassadors of the Environment Program (AOTE) for kids 8 to about 15 years of age. This Jean-Michel Cousteau program is simply and unequivocally the best children’s program at sea. It consists of various adventures, tours, projects, dinners and lectures which the parents are encouraged to participate in. If the tour involved only Regent/AOTE staff there was no additional charge (above the $199 per child fee for the program), but if there is an outside vendor then the adult is charged an average of $75 per tour. The two instructors (Laura and Estelle) were incredible not only with their knowledge, but their ability to interact with each child on an individual (not one way for all) basis, so the way they dealt with my 8 year old was different (though equally effective) for my 11 year old. They also dealt with big kids (like me) with aplomb. They also utilized a guest lecturer, Mark Eddowes, who is the Natural Geographic anthropologist for French Polynesia and he not only was a wealth of knowledge, but great fun. We all had a great time and learned far more and had better experiences than if we took the “adult” tours of a somewhat similar kind.

The travel desk was incredible. Not only did they make my job so much easier (as did Guest Relations) they went above and beyond time and time again. For example, my DW was scheduled to go horseback riding in Huahine, but it was cancelled for lack of interest. They tried at every port to get her riding and eventually did the last day without so much as a surcharge…and, by the way, she loved it.

Dionne is a wonderful young woman who was on her first cruise as Cruise Director. What a great job she did, allowing the events and performers to be the stars, rather than playing herself up. I know a number of more “experienced” CDs that could learn a thing or two from her!!

The Maître‘d, Franco, and Noel (headwaiter in Le Grill) were outstanding, always greeting us by name and a smile and taking great care to assure all was well throughout our meals. It is a shame that the food did not live up to the same high standards. Lunches in Le Grill were always of solid quality, if not memorable, but the food in the main restaurant, L’Etoile really had much to be desired. The food was never hot, usually not terribly flavorful...but it did look good. Menu choices were somewhat odd at times and limited. La Veranda just wasn’t to my liking at all. The lunch buffet was good, but dinner just wasn’t anything special and the room had no ambience other than spot lighting an otherwise dark room. We preferred (as others have noted) L’Etoile overall. One nice thing was the new (first time) Polynesian Night with a semi-fixed menu.

The enrichment lecturers (Laura Brands, Estelle Davis, Mark Eddowes and Michael Poole) were excellent and added a tremendous amount to the cruise as they not only were eloquent and entertaining, but their topics truly integrated with the cruise. One lecturer –which I will not name – just came across as a “snake oil salesman” and I was very disappointed in that.

Also, for only the first time in my career, I must compliment a ship’s band. Siglo (pronounced Sea Glow) was excellent. They were, hands down, the best entertainment on the ship.

Motu Mahana was great. There has been more than enough description of this private motu (islet) event by others. It was, well and truly, a lovely day and the hard work of the staff and crew to make that happen so seamlessly is greatly appreciated. (Note: Book a 25 minute massage for that day. It is in a wonderful private cotton tent perched over the water in a quiet area. My DW loved it.)

I did find that there was a serious lacking in bar staff. While those that were there were very good, there were many times when they were overwhelmed or a waiter was totally absent and the bartender was left to do it all. More than once we had to go to the bar to get our own drink orders placed. Not good, especially on a luxury line.

One thing that really bothered me: Les Gauguines. After hearing how wonderful they were and how integral they were in making the cruise special, I found most of them to be fairly pretty, fairly talented, young ladies that really had no enthusiasm and when they weren’t performing they just couldn’t be bothered with the vast majority of the passengers. I also heard them speaking rudely to some of the other staff, which really put me off. (They do have some nice shows, to be fair.)

I did notice a number of little things that bothered me: use of old Radisson drink coasters, some sugar packets with the old Radisson logo (how old were they…even though the sugar was till good), turnaround of room servicing was slow because there were no assistant stewardesses, the occasional threadbare towel, a somewhat unpolished dinner service by most wait staff, disappointing food quality (noting supplying a ship in French Polynesia is no easy task), etc.

I figure I should also add the comment that many regular readers of my post will wonder, “Was it as good as Seabourn?” Keeping in mind that Seabourn doesn’t cruise this area and there are limitations due to the remoteness of it all, I felt while the upper echelon was pretty fantastic, much of the service was “reactive” rather than “proactive” when dealing with day-to-day matters (drinks, extra towels, room maintenance, dinner/bar service, etc.). The food was not even close. But as I said, on this cruise, in this area of the world, the Paul Gauguin is unquestionably the way to go.

So I close this review by wondering, “When can I do it again…and if I do could it could it ever be as good as this cruise was?”

Next relevant post:

Last summer's cruise on the [August 2006 on the Regent Seven Seas] Navigator was one of my worst cruises ever. The small things were exacerbated by the crew and staff issues and failings. On the PG they were relegated to "This ain't gonna ruin an otherwise great day in Paradise with such wonderful people around me."


Estelle and Laura (AOTE) made my day and my kid's day...every day. Dionne's introductions were fresh and genuine. Franco and Noel's greetings were perfect. My wife's thrill after her horseback ride and her massages were wonderful.The Gauguines' sourness and a threadbare towel were just not that important to me (though I let y'all know about them, for sure.)

At Motu Mahana the food was OK. The BBQ was chicken, fish kebabs or minute steak. Not really impressive. Nor was the hokey floating bar, but for whatever reason it all worked...and I was happy with my rum punch filled coconut with a nice beach chair and a bit of snorkeling. In fact, it seemed everyone was happy. So what is to be gained or potentially improved upon with an unrealistic expectations of better food? A better day probably could not have been had.

To be sure, as I have suggested in other posts, I lowered my expectations so I was not as disappointed as I was on the Navigator. Call it "improper but expected" and the disappointment dissipates. I have gotten over Regent's marketing blitz and fabricated "6 star" rating. I just no longer expect what Regent says it will provide, but rely upon experience - and this board among others - to accurately tell me what I realistically will get for my money. (For example, Regent has never impressed me with its food. Celebrity exceeds Regent in my opinion and Seabourn just blows Regent away...but I knew that going in and did not expect anything different, and that was not why I took this cruise. It would have been an issue if I expected more, but...)

...Net: I received an excellent, if imperfect, experience that as long as others keep the misses in perspective they too will have a wonderful time.
Next relevant post:

BTW, that was another example of a memorable event: I asked the lecturer, Mark Eddowes, during one AOTE outing where the best place to purchase one was. He said on the street by the bank across from the pharmacy there would be a man sitting on a concrete planter with authentic ones (not the ones in Le Marche made in the Philippines) lined up against the building. And there was this rough looking, but friendly, man who showed us how one is really played...with a big smile. It made the last day special.


Nest relevant post:

...About provisioning in French Polynesia. I spoke with the chef about that and the costs are very high. (Example: Regent just started to fly watermelons in from the US because they cost 1/4 the amount in Tahiti.) Also the ship doesn't order most of the provisions, as it is done by management. That leaves very little "wiggle room". However a good chef crew can make hot and tasty food with a little bit of creativity regardless of the obstacles. (BTW, the food wasn't bad, just not consistently hot and never memorable.)


I also agree that the lower and mid priced cabins on the PG are very good value. I think the Grand Suite, for example, was way overpriced and very unimpressive. My friends however enjoyed it (save the rocking and rolling) and had no real complaints; noting they did enjoy the butler.

A number of the excursions were similar to the AOTE ones, just without the Cousteau people and were larger groups. I never heard anyone complain...not once...about a tour. I also heard positive things from the divers onboard. The tour/travel desk really did a great job.

The "other" lecturer was "discussing" the use of metal artificial reef structures charged with electricity as a way to quickly cause reefs to form especially near the hotels where there are no reefs. Without getting into all the details, and not donning my marine biology hat too much, he had many conflicting statements about a system that is unproven, has no university or research support and chose to softly seek investors through "free" tours to see and participate in a local project (not through RSSC). Example: He states correctly that if there is a reef the fish will find it and remain, but then he has a "program" to catch developing reef fish (taking them out of their and the established reef's ecology), raising them and then having tourists release them into these barren areas as if these fish will somehow stick around (they won't...because there is no reef!)...while the supposedly growing corals need sea urchins in order to remain vital and there is no program to introduce these less tourist friendly animals. I will now step off my soapbox!

I hope you find this review interesting. Honestly, reading over it just now, I am missing that experience. So, if you need to get away (and right now, who doesn't!) remember: There is a Paradise!