Regardless of the economic pressures, or possible because of them, we all want to take a cruise. But with job insecurities, retirement accounts depleted and general tendencies not to spend money on anything but necessities, the concept of taking a cruise seems so "pie in the sky". The reality is...and I have written about this twice already, but from different perspectives...a getaway can be a real benefit.
The question - assuming you are reading on - is: "How do I get the best bang for my shrinking buck? I gotta getaway, but don't think I can afford it."
First, the easy one: If you have the ability to get away during the period of December through February there are some incredible deals; where thousands of dollars have been shaved off of cruise prices on mass market, contemporary and premium cruise lines. If you have ever thought about doing a South American cruise this is well and truly the time to do it. Offers such as free air, half price for the second passenger, complimentary upgrades are now the norm.
Second, from a contemporary/mainstream cruise line point of view, I would look very hard at two things: (1) What is really included; and, (2) What is the service level onboard?
Why, you may ask, would I not look first a "price"? The reason is that there is a very real tendency by some lines to cut back on service and push the holy grail of onboard revenue. So in the end your great deal costs you a lot more than you ever anticipated...and you are stuck on that ship for a week or more. It is those little things like charges for specialty restaurants that really aren't that special (though some are!). Or charges for ice cream, pizza or a towel taken by someone from the pool area that you had to schlep from your cabin.
Complimentary activities can be more enjoyable or enlightening (such as lectures and demonstrations) than bingo or a spin through the shops or the casino. What about a good library of books or audio? If your cabin is comfortable and, if you like, there is a good selection of movies you may not feel the urge to be out in the public spaces in order to feel more at ease or entertained.
Clearly on a $599 cabin you can be spending 100% of your cruise fare on additional onboard revenue items in a heartbeat. So by careful planning you can actually cut your total cruise cost by as much as 50% or more.
Personally, I look at service even before I look at what is included. If I have good service then the overall feel of the cruise is better and, honestly, I tend not to spend as much trying to find my peace. I two minute chat with a friendly pool attendant may forestall that urge to "just do something"...like buy that $3.00 ice cream or that $1.50 soda. Solid service in the main restaurant makes the food taste better (or not be as important), so you don't feel the need to spend for a specialty restaurant just to feel...well...special. Someone casually stopping by my lounge chair and asking me if I would like a glass of water makes things feel more caring. It is, to be sure, the feeling that many need right about now.
So having figured out (1) Service; (2) What is included; and, (3) Price you may still have the hesitancy about booking a January or February cruise in November. If you think waiting will serve you better, I would caution you that while the deal you wanted may still be available, you may well be applying it to a two or three category higher cabin thereby losing hundreds of dollars dashing your plan of getting a better deal.
The fact is that prices will only go so low and then that is it. So if you think you will save more than the cost of that three category higher purchase you can risk it. Personally, I do not think at these prices it is worth it. (Remember, when the price is dropped to a certain point the cruise lines know that lowering it further isn't going to attract enough new passengers to offset the anger of all those that paid more money. I think we are, or are about to be there.)
The other day I was at a meeting where various travel agents discussed their philosophies. Some were pushing the way to increase revenue is by assessing fees; a fee for consultation, a fee for booking, a fee to cancel, a fee for airline info, a fee for passport info. Geez! Personally, I find that counterintuitive. You may make a few dollars on this person or that, but when the cruise passengers are concerned with making a commitment to a cruise and it is going to cost them significant fees if they find they just can't afford to go the only thing that happens is they are not going to book now, but will wait.
Goldring Travel never charges a consultation, booking, cancellation or other sort of fee. So you have the ability to book now, assuring yourself the cabin and category you want with absolutely no downside other than paying the fully refundable deposit. So the best way to "keep your options open" is to give yourself the option: Book now following the above steps and then decide when the final payment is coming due if you are comfortable going.
Showing posts with label cruise. Show all posts
Showing posts with label cruise. Show all posts
Saturday, November 8, 2008
Friday, August 15, 2008
An Interesting Trend - More Last Minute and Higher Quality Cruises. Why?
I have seen over the past couple of weeks - the usual time for the summer doldrums - a very interesting trend: People are tending to book cruises for the latter part of this year and on longer itineraries and in higher categories.
While the trend of cruise lines offering lower fares closer in seems to be reemerging...apparently as a result of the softening economy (possibly both in the U.S. and Europe), I am finding my clients, rather than booking their initially selected category, are using their travel budget to improve their cabins/suites and/or length of their cruise, rather than to pocket the funds for other purposes. This is an interesting trend that would seem, at first, counterintuitive. I think, however, it actually makes a lot of sense and may actually be a sign of something other than doomsday approaching.
Going to basic economics, one must first look at the mortgage meltdown. Most of the mortgages that are being foreclosed upon were for people that could not actually afford their homes or were living off of equity they really didn't have...tapping the last 20% of the home's worth. Those souls may have gone on a cruise or two, but probably were not a major force in the cruise market. But the impact was more than the chilling effect on those who had a responsible adjustable rate mortgage rather than a 1% interest that adjusted. A larger impact was on the top end...the investors...that ran up the value of these mortgages in the financial markets; but those also represent a very small portion of those that cruise.
The real impact for the cruise industry was on those how just had the stuffing scared out of them: The vast majority of the population.
But then there was more scary stuff: When the mortgage securities market began failing, those same investors had to put there money somewhere...and it was oil. Without getting into politics, the same mortgage speculators became oil speculators...and the media ran with various politicians and politically active financial "talking heads" claiming it was all demand.
While we can thank them for the now probably permanent "fuel supplements" on our cruises and the havoc they have caused in the airline industry, their irrational cries that a leaking pipe in Nigeria a legitimate reason for a $5 a barrel rise in oil (when such a thing never had any effect in the past) because demand was so huge was just accepted. How that .001% change in supply was a supposed two-headed monster always baffled me. [Compare: Russia invades Georgia under the cover of the Olympics, three oil supply lines were shutdown as a precaution, there are ominous "Cold War" trends appearing...and oil prices are dropping like a rock. Hummm?????]
But two things have happened: The European economies started to soften - causing the dollar to increase in value - and Congress said, "We want to stop oil speculators"...despite others steadfastly claiming it was merely demand.
Well, those mortgage securities investors...I'm sorry, I meant oil specutors...decided they didn't want the same regulatory prosecutions happening to them as a result of their oil activities and they began dumping their oil futures contracts. (One amazing thing is that I heard today that home heating oil may actually be less expensive this winter than last!)
With oil now at less than $111 a barrel, down from a $150+ high, and it being done in just a few short weeks, I think people are starting to breath.
And with the cruise lines suffering from lower (not "low" by any means) demand both in the U.S. and Europe, there is more inventory to sell closer in. Combine that with the prospects for lower gas and heating oil prices, a bit of stabilization in the stock market in most sectors (if not banking!) coupled with most people having actually cut back spending in anticipation of the worst...but still committed to taking a vacation, and there you have it.
So, if you are one that is now "taking a breath", seeing it isn't going to cost you $100 to fill up your car, and realizing that your mortgage isn't going to automatically explode, take a look at some of the incredible offers being given by the cruise lines. Remember many people have to plan their vacations quite a few months in advance. They are already committed, so the close in inventory is their for you to grab...and enjoy.
But, possibly, say to yourself: That oceanview is $1,000 less than it said in the brochure, why not upgrade to a balcony? Or from a balcony to a suite...though suite sales have remained strong all along, so there are not as many of those opportunities. Or rather than taking a 7 day Caribbean cruise, how about a Panama Canal cruise? Or back-to-back a Mediterranean cruise?
So whether you want to board "My Yacht", "Get Out There", "Be Treated Famously" or whatever, now is a great time to consider an autumn cruise.
While the trend of cruise lines offering lower fares closer in seems to be reemerging...apparently as a result of the softening economy (possibly both in the U.S. and Europe), I am finding my clients, rather than booking their initially selected category, are using their travel budget to improve their cabins/suites and/or length of their cruise, rather than to pocket the funds for other purposes. This is an interesting trend that would seem, at first, counterintuitive. I think, however, it actually makes a lot of sense and may actually be a sign of something other than doomsday approaching.
Going to basic economics, one must first look at the mortgage meltdown. Most of the mortgages that are being foreclosed upon were for people that could not actually afford their homes or were living off of equity they really didn't have...tapping the last 20% of the home's worth. Those souls may have gone on a cruise or two, but probably were not a major force in the cruise market. But the impact was more than the chilling effect on those who had a responsible adjustable rate mortgage rather than a 1% interest that adjusted. A larger impact was on the top end...the investors...that ran up the value of these mortgages in the financial markets; but those also represent a very small portion of those that cruise.
The real impact for the cruise industry was on those how just had the stuffing scared out of them: The vast majority of the population.
But then there was more scary stuff: When the mortgage securities market began failing, those same investors had to put there money somewhere...and it was oil. Without getting into politics, the same mortgage speculators became oil speculators...and the media ran with various politicians and politically active financial "talking heads" claiming it was all demand.
While we can thank them for the now probably permanent "fuel supplements" on our cruises and the havoc they have caused in the airline industry, their irrational cries that a leaking pipe in Nigeria a legitimate reason for a $5 a barrel rise in oil (when such a thing never had any effect in the past) because demand was so huge was just accepted. How that .001% change in supply was a supposed two-headed monster always baffled me. [Compare: Russia invades Georgia under the cover of the Olympics, three oil supply lines were shutdown as a precaution, there are ominous "Cold War" trends appearing...and oil prices are dropping like a rock. Hummm?????]
But two things have happened: The European economies started to soften - causing the dollar to increase in value - and Congress said, "We want to stop oil speculators"...despite others steadfastly claiming it was merely demand.
Well, those mortgage securities investors...I'm sorry, I meant oil specutors...decided they didn't want the same regulatory prosecutions happening to them as a result of their oil activities and they began dumping their oil futures contracts. (One amazing thing is that I heard today that home heating oil may actually be less expensive this winter than last!)
With oil now at less than $111 a barrel, down from a $150+ high, and it being done in just a few short weeks, I think people are starting to breath.
And with the cruise lines suffering from lower (not "low" by any means) demand both in the U.S. and Europe, there is more inventory to sell closer in. Combine that with the prospects for lower gas and heating oil prices, a bit of stabilization in the stock market in most sectors (if not banking!) coupled with most people having actually cut back spending in anticipation of the worst...but still committed to taking a vacation, and there you have it.
So, if you are one that is now "taking a breath", seeing it isn't going to cost you $100 to fill up your car, and realizing that your mortgage isn't going to automatically explode, take a look at some of the incredible offers being given by the cruise lines. Remember many people have to plan their vacations quite a few months in advance. They are already committed, so the close in inventory is their for you to grab...and enjoy.
But, possibly, say to yourself: That oceanview is $1,000 less than it said in the brochure, why not upgrade to a balcony? Or from a balcony to a suite...though suite sales have remained strong all along, so there are not as many of those opportunities. Or rather than taking a 7 day Caribbean cruise, how about a Panama Canal cruise? Or back-to-back a Mediterranean cruise?
So whether you want to board "My Yacht", "Get Out There", "Be Treated Famously" or whatever, now is a great time to consider an autumn cruise.
Thursday, August 7, 2008
Cruise Vacation Sales Are Strong...For Some
I am being asked more and more if my sales are up or down compared to last year. This is asked by cruise lines, other travel agents, clients and potential clients. Frankly, everyone who asks shocked by the answer: My sales have more than doubled and on the luxury and premium lines my 2009 sales have already surpassed my 2008 sales...more than a quarter of the year left.
While I would like to think that this dramatic increase is based solely upon my providing excellent service and pricing AND extremely loyal clients - for which I am more than grateful, appreciative and, likewise, loyal - I really don't think that is the only reason.
When I look at what types of cruises are selling, with which lines and with what sort of advanced planning, I see two very distinct trends.
Those that are purchasing the true luxury cruises (and I define those not only by they type of accommodation, but also the exoticness of the ports and cruise length) are not only continuing to cruise, they are increasing the length and/or frequency of their cruises. But within that group, I am seeing a bit less of the cruise line loyalty (which previously seemed to be omnipresent) and more of a focus on "value". What I mean by value is not a cost-per-day figure, but rather "What is the experiential value of the cruise?"; be it visiting new ports, experiencing a new ship or insisting on a certain level of service.
Seabourn is very strong in 2009 as it relates to its new Seabourn Odyssey and its industry topping consistency of service. There are only two things which seem to limit the Seabourn cruises that I can sell: Available space and Itineraries. Both of these factors are being addressed as the three new ships are rolled out and the smaller triplets are able to be sent to more exotic ports. (Note: For all of those folks who keep speculating that Seabourn will dump the smaller ships you should remember that: 1. One thing which has made Seabourn special is that those small ships can and do visit ports that larger ships cannot visit; 2. There may be demand for an exotic itinerary sufficient to support a 208 passenger ship, but insufficient to support a 450 passenger ship; 3. There is the attraction for many to the intimacy of a 208 passenger ship and a similar aversion to a 450 passenger ship; and, without limitation, 5. For most of the year demand outweighs supply and the trend is to an increasing, not decreasing, demand...so eliminating 624 berths doesn't make sense if the trends continue.)
Silversea has also seen a much stronger 2008 over what can only be considered a dismal 2007. While I continue to marvel at claims of passenger increases of 30+%, I also note that the only way Silversea could have such growth is by sailing half-empty ships in 2007 and that the majority of the passengers are, according to Silversea, first time passengers (54% to be specific). In a world where the mantra is "It takes $1.00 to keep a customer, but $10.00 to get one, so keep the customer happy in order to sustain growth" I have to wonder why the repeater rate on Silversea is so low. (Over analyzing this point, possibly the 2005-2207 period caused disgruntled passengers to go elsewhere, so it will take time for the repeater levels to exceed 50% as the product hopefully improves.) That said, I love their Africa, new French Polynesia and Exploration itineraries and expect very strong sales for those products.
Regent is a line that frustrates me. I won't repeat my rants, but assuming improvements in hotel, cuisine and overall services continue and are accelerated, I remain baffled by the pricing. As I recently showed, the new Silversea "ultra-luxury" venture in French Polynesia starts at 28% less expensive than the premium Regent product. The same holds true for even less exotic cruises to Northern Europe, the Caribbean, etc. This summer Regent was offering travel agent rates to Northern Europe in the peak month of August. That is a sign of weak demand...and a real need look hard at the cruise fares. If those prices come back in line with the product provided, I am confident the demand for Regent will increase. Without bodies on board, the holy grail of "onboard revenue" can be very illusive. There really isn't that hard a balance between paying a premium not be "nickeled and dimes" and being perceived as ripping people off so as to avoid same.
I also want to mention Crystal Cruises here. While I have not cruised with Crystal, I have never met anyone who has uttered anything but satisfaction to unequivocal praise for the cruise experience it provides. My guess is that what is now considered a large ship with smaller (but not small) cabins, in a more formal setting, truly focused on older guests, needs to change a bit. I know Crystal is feeling the pressure, but I have not a clue as to how it plans on meeting the challenge of an overall younger luxury cruising market and a growing demand (even by the older passengers) for a less formal experience. Ironically, Regent's talk (but no action of yet) of larger ships and the premium/mass market lines growing behemoths, may actually assist Crystal in softening its "large ship" positioning.
Now, as to the premium lines, sales are most definitely weaker, but I am finding that the issue is not the lack of sales, but rather the sales are closer into the actual sail date. What I do not see is any downgrading. People who regularly purchase suites are still purchasing suites. Balconies, balconies, etc. What I am seeing at least the start of happening, are some aggressive last minute deals (actually 90 days out); which have been pretty much absent the past few years.
More on this soon!
While I would like to think that this dramatic increase is based solely upon my providing excellent service and pricing AND extremely loyal clients - for which I am more than grateful, appreciative and, likewise, loyal - I really don't think that is the only reason.
When I look at what types of cruises are selling, with which lines and with what sort of advanced planning, I see two very distinct trends.
Those that are purchasing the true luxury cruises (and I define those not only by they type of accommodation, but also the exoticness of the ports and cruise length) are not only continuing to cruise, they are increasing the length and/or frequency of their cruises. But within that group, I am seeing a bit less of the cruise line loyalty (which previously seemed to be omnipresent) and more of a focus on "value". What I mean by value is not a cost-per-day figure, but rather "What is the experiential value of the cruise?"; be it visiting new ports, experiencing a new ship or insisting on a certain level of service.
Seabourn is very strong in 2009 as it relates to its new Seabourn Odyssey and its industry topping consistency of service. There are only two things which seem to limit the Seabourn cruises that I can sell: Available space and Itineraries. Both of these factors are being addressed as the three new ships are rolled out and the smaller triplets are able to be sent to more exotic ports. (Note: For all of those folks who keep speculating that Seabourn will dump the smaller ships you should remember that: 1. One thing which has made Seabourn special is that those small ships can and do visit ports that larger ships cannot visit; 2. There may be demand for an exotic itinerary sufficient to support a 208 passenger ship, but insufficient to support a 450 passenger ship; 3. There is the attraction for many to the intimacy of a 208 passenger ship and a similar aversion to a 450 passenger ship; and, without limitation, 5. For most of the year demand outweighs supply and the trend is to an increasing, not decreasing, demand...so eliminating 624 berths doesn't make sense if the trends continue.)
Silversea has also seen a much stronger 2008 over what can only be considered a dismal 2007. While I continue to marvel at claims of passenger increases of 30+%, I also note that the only way Silversea could have such growth is by sailing half-empty ships in 2007 and that the majority of the passengers are, according to Silversea, first time passengers (54% to be specific). In a world where the mantra is "It takes $1.00 to keep a customer, but $10.00 to get one, so keep the customer happy in order to sustain growth" I have to wonder why the repeater rate on Silversea is so low. (Over analyzing this point, possibly the 2005-2207 period caused disgruntled passengers to go elsewhere, so it will take time for the repeater levels to exceed 50% as the product hopefully improves.) That said, I love their Africa, new French Polynesia and Exploration itineraries and expect very strong sales for those products.
Regent is a line that frustrates me. I won't repeat my rants, but assuming improvements in hotel, cuisine and overall services continue and are accelerated, I remain baffled by the pricing. As I recently showed, the new Silversea "ultra-luxury" venture in French Polynesia starts at 28% less expensive than the premium Regent product. The same holds true for even less exotic cruises to Northern Europe, the Caribbean, etc. This summer Regent was offering travel agent rates to Northern Europe in the peak month of August. That is a sign of weak demand...and a real need look hard at the cruise fares. If those prices come back in line with the product provided, I am confident the demand for Regent will increase. Without bodies on board, the holy grail of "onboard revenue" can be very illusive. There really isn't that hard a balance between paying a premium not be "nickeled and dimes" and being perceived as ripping people off so as to avoid same.
I also want to mention Crystal Cruises here. While I have not cruised with Crystal, I have never met anyone who has uttered anything but satisfaction to unequivocal praise for the cruise experience it provides. My guess is that what is now considered a large ship with smaller (but not small) cabins, in a more formal setting, truly focused on older guests, needs to change a bit. I know Crystal is feeling the pressure, but I have not a clue as to how it plans on meeting the challenge of an overall younger luxury cruising market and a growing demand (even by the older passengers) for a less formal experience. Ironically, Regent's talk (but no action of yet) of larger ships and the premium/mass market lines growing behemoths, may actually assist Crystal in softening its "large ship" positioning.
Now, as to the premium lines, sales are most definitely weaker, but I am finding that the issue is not the lack of sales, but rather the sales are closer into the actual sail date. What I do not see is any downgrading. People who regularly purchase suites are still purchasing suites. Balconies, balconies, etc. What I am seeing at least the start of happening, are some aggressive last minute deals (actually 90 days out); which have been pretty much absent the past few years.
Monday, August 4, 2008
Silversea To Give Regent SERIOUS Competition in French Polynesia
It is now official. Silversea has announced that is exploration ship, Prince Albert II, is going to be cruising Tahiti and French Polynesia from mid-March 2009 through October 2009.
The ship is significantly different than Regent's Paul Gauguin both in size and approach. The Silversea experience is defined as "luxury" and "exploration" rather than a more typical cruise experience...albeit a very nice one on the Paul Gauguin.
What really shocks me is the price difference between the two lines. Just grabbing two 14 day cruises, a 14 day cruise on Regent starts at $6,305 per person (including an air credit), while on Silversea it starts at $4,917 per person...or 28% less than Regent. And this is for a cruise that is billed as "ultra-luxury" while the Paul Gauguin is very nice, but not really at the luxury level. While I have no experience (nor does anyone :-) ) with the product, even if the promised levels of service were not met, the price difference makes that very much forgiving. More importantly, it does not mean that Silversea is giving away the store, but rather it underscores my assertions that Regent has pricing that just cannot be justified. I would consider the Silversea prices as well placed.
The other big difference is that Silvesea is going to have a far more diverse series of itineraries and a far less structured one at that.
From today's press release:
"Following only a tentative schedule that allows for moment-by-moment flexibility, expeditions stay longer at sites of particular interest, or make slight detours whenever weather, nature or mere curiosity dictate. Highlights of the 2009 French Polynesia program include:
AUSTRAL ISLAND ADVENTURES Nestled in the Tropic of Capricorn, the remote Austral Islands lie hundreds of miles south of Tahiti and enjoy a slightly cooler climate. Tubuai, largest of these volcanic islands, is probably best known for the failed landing attempts of the H.M.S. Bounty. (The island's villagers assaulted the unwelcome ship with a barrage of stones, and ultimately the mutineers sailed off to Pitcairn.) Prince Albert II and her fleet of 8 Zodiac boats will explore the unique culture, flora and fauna of Rapa, Raivavae, Tubuai, Rurutu and Rimatara on five 11-day, roundtrip journeys from Papeete. Silver Sailing fares start at $3,897 per person, based on double occupancy.
JOURNEYS TO THE MARQUESAS The mountainous islands of the Marquesas are located nearly 900 miles northeast of Tahiti and just south of the equator. With a lush, vibrant terrain bursting with myriad exotic flowers and fruit trees, it's easy to understand how this tropical paradise captivated the artist Paul Gauguin, who made the Marquesas his adopted home. On four roundtrip journeys of 14 days from Papeete, Prince Albert II's expedition team will lead in-depth explorations of Fatu Hiva, Pua Mau, Hiva Oa, Atuona, Ua Pou, Nuku Hiva and Tahuata, as well as Manihi and Fakarava Island in the Tuamotu Archipelago and the Society Islands of Bora Bora and Tahaa. Silver Sailing fares start at $4,917 per person, based on double occupancy.
TUAMOTU EXPEDITIONS The isolated Tuamotu Islands, northeast of Tahiti, comprise the world's largest chain of atolls. Its 78 sparsely populated coral islands span over 900 miles of aquamarine waters. Dotted with quaint villages, coral churches and an abundance of wildlife -- from bottlenose dolphins and coconut crabs to the rarest of birds, this remote archipelago offers endless possibilities for real Robinson Crusoe-style adventures. Departing from Papeete, Prince Albert II will embark on five 10-day expeditions to the Tuamotu islands of Tikihau, Rangiroa, Apataki, Arutua and Fakarava, as well as Raiatea, Maupihaa and Huahine in the Society Islands. Silver Sailing fares start at $3,597 per person, based on double occupancy.
The Prince Albert II offers full-scale exploring from an ultra-luxury base at sea, in true Silversea style. With the largest average size accommodations of any expedition ship, guests will enjoy spacious, ocean-view accommodations (many with French balconies or large private verandas), sumptuous gourmet cuisine, warm hospitality and personalized service (with a crew-to-guest ratio of nearly 1 to 1), and Silversea's generous selection of all-inclusive shipboard amenities, including complimentary beverages, bottled water, wines and spirits served throughout the ship, 24-hour room service, stocked in-suite beverage cabinet and all gratuities. Plus, complimentary Butler Service is provided in the Grand and Owner's Suites. "
I have to say that I am pretty excited about this and, if I wasn't going to Africa next summer I would probably have booked one of these cruises...before I even posted it here.
The ship is significantly different than Regent's Paul Gauguin both in size and approach. The Silversea experience is defined as "luxury" and "exploration" rather than a more typical cruise experience...albeit a very nice one on the Paul Gauguin.
What really shocks me is the price difference between the two lines. Just grabbing two 14 day cruises, a 14 day cruise on Regent starts at $6,305 per person (including an air credit), while on Silversea it starts at $4,917 per person...or 28% less than Regent. And this is for a cruise that is billed as "ultra-luxury" while the Paul Gauguin is very nice, but not really at the luxury level. While I have no experience (nor does anyone :-) ) with the product, even if the promised levels of service were not met, the price difference makes that very much forgiving. More importantly, it does not mean that Silversea is giving away the store, but rather it underscores my assertions that Regent has pricing that just cannot be justified. I would consider the Silversea prices as well placed.
The other big difference is that Silvesea is going to have a far more diverse series of itineraries and a far less structured one at that.
From today's press release:
"Following only a tentative schedule that allows for moment-by-moment flexibility, expeditions stay longer at sites of particular interest, or make slight detours whenever weather, nature or mere curiosity dictate. Highlights of the 2009 French Polynesia program include:
AUSTRAL ISLAND ADVENTURES Nestled in the Tropic of Capricorn, the remote Austral Islands lie hundreds of miles south of Tahiti and enjoy a slightly cooler climate. Tubuai, largest of these volcanic islands, is probably best known for the failed landing attempts of the H.M.S. Bounty. (The island's villagers assaulted the unwelcome ship with a barrage of stones, and ultimately the mutineers sailed off to Pitcairn.) Prince Albert II and her fleet of 8 Zodiac boats will explore the unique culture, flora and fauna of Rapa, Raivavae, Tubuai, Rurutu and Rimatara on five 11-day, roundtrip journeys from Papeete. Silver Sailing fares start at $3,897 per person, based on double occupancy.
JOURNEYS TO THE MARQUESAS The mountainous islands of the Marquesas are located nearly 900 miles northeast of Tahiti and just south of the equator. With a lush, vibrant terrain bursting with myriad exotic flowers and fruit trees, it's easy to understand how this tropical paradise captivated the artist Paul Gauguin, who made the Marquesas his adopted home. On four roundtrip journeys of 14 days from Papeete, Prince Albert II's expedition team will lead in-depth explorations of Fatu Hiva, Pua Mau, Hiva Oa, Atuona, Ua Pou, Nuku Hiva and Tahuata, as well as Manihi and Fakarava Island in the Tuamotu Archipelago and the Society Islands of Bora Bora and Tahaa. Silver Sailing fares start at $4,917 per person, based on double occupancy.
TUAMOTU EXPEDITIONS The isolated Tuamotu Islands, northeast of Tahiti, comprise the world's largest chain of atolls. Its 78 sparsely populated coral islands span over 900 miles of aquamarine waters. Dotted with quaint villages, coral churches and an abundance of wildlife -- from bottlenose dolphins and coconut crabs to the rarest of birds, this remote archipelago offers endless possibilities for real Robinson Crusoe-style adventures. Departing from Papeete, Prince Albert II will embark on five 10-day expeditions to the Tuamotu islands of Tikihau, Rangiroa, Apataki, Arutua and Fakarava, as well as Raiatea, Maupihaa and Huahine in the Society Islands. Silver Sailing fares start at $3,597 per person, based on double occupancy.
The Prince Albert II offers full-scale exploring from an ultra-luxury base at sea, in true Silversea style. With the largest average size accommodations of any expedition ship, guests will enjoy spacious, ocean-view accommodations (many with French balconies or large private verandas), sumptuous gourmet cuisine, warm hospitality and personalized service (with a crew-to-guest ratio of nearly 1 to 1), and Silversea's generous selection of all-inclusive shipboard amenities, including complimentary beverages, bottled water, wines and spirits served throughout the ship, 24-hour room service, stocked in-suite beverage cabinet and all gratuities. Plus, complimentary Butler Service is provided in the Grand and Owner's Suites. "
I have to say that I am pretty excited about this and, if I wasn't going to Africa next summer I would probably have booked one of these cruises...before I even posted it here.
Message Boards - Do They Reflect The Cruise Experience Being Discussed
One concern I frequently encounter, and a commenter on this blog mentioned again yesterday, is that some message boards reflect a certain personality and people wonder if the board's posters are a reflection of passengers on board. My answer is emphatically: NO.
There is a very interesting dynamic. Taking any cruise line, message board posters (those that have at least one post) represent a very small (less than 5%) portion of the cruising public. Of that small group, probably only 10% are "regular" posters. Most posters are intimidated in some fashion, however, so they don't post regularly and are very carefully worded as to what and how they post. Be it they are uneasy about asking questions in a public forum, or they don't want to appear ignorant, or they don't want to be "flamed", or they just feel like they are not "part of the crowd", these "lurkers" actually make up the vast majority of those that frequent message boards.
If you then look at the topics being posted...and then what they can devolve into...you actually find that it can be an adult version of My Space or Facebook. Most posts somehow are related to socializing either onboard or pre-cruise. A person asking about some aspect of a ship finds "her" thread has turned into a discussion of whether laundry soap is free and how someone met a wonderful woman while ironing her clothes. There is, of course, nothing wrong with that and it actually can be quite enjoyable for those who are involved in the socialization; though extremely frustrating for the person looking for information.
While I generally skip over the 20 page thread "November 24 Cruise on Ship Z" (while they discuss shoes, whose dog was put to sleep, the cardinal they saw last year or the best fried stuffed peppers in Arizona - all true discussions BTW) because they simply are of no interest to me, it does leave many wondering, "Is this what it is going to be like on my cruise? Do I want to be hanging around with some lady that Bedazzles everything she owns with rhinestones?"
This concern becomes exacerbated when looking at luxury cruise lines such as Seabourn, Silversea and Regent. This is because there are very few viable message boards for these lines. What then happens is that a group sort of takes over the one or two viable boards and from the outside it becomes disconcerting...especially because the ships are so small.
Now is the time to take a breath and have a reality check. Let's do some math. As an example, on the Cruise Critic Seabourn board.
1. There are maybe fifty people that post with any regularity. One cruise holds 208 guests x 3 ships = 624 guests per week x 52 weeks = 32,448 guests weeks per year. If the 50 posters cruise an average of 3 weeks a year, that is 150 guest weeks out of 32,448, or .46%. That is less an 1/2 of 1 percent!
2. Of those 50 posters probably 20 of them have either had their posts pulled for criticizing the cliquishness or impropriety of some of the other posters...or worse.
3. Remember that many more lurk than post because they are intimidated for one reason or another.
4. Ergo, there are hugely more message board visitors that do not engage in the cliquish behavior than posters that do...So there are more who use the message boards that are not cliquish and do not like that sort of behavior.
Now let's consider another point: Most ships are fairly large and those that aren't have multiple venues. This allows differing personalities to find their own space; whether it be in a particular lounge or a portion of the dining room or on deck. Avoiding boorish people is actually as easy to do as "Let's just sit over there."
But the reality of it is, we all cruise in part because we love to meet people and have made some lifelong friends as a result. That is the reality; which is so much more obvious than the mini-cyberworld of message boards.
A final two points:
1. I had my own taste of cyberbullying back in 2003. There was a clique that had overrun the Cruise Critic Regent (then Radisson) message board. It got so bad that Cruise Critic actually prohibited them from using abbreviations for their cruises (such as MUSH for an Alaska cruise) because it was so exclusionary and they all used the same travel agent. The travel agent started up her own message board which still exists and is in huge part nothing more than a social networking/travel agent marketing site (which is absolutely fine). However, in that site's infancy, this clique used the message board to literally scheme how they were going to ruin my cruise (since they were on the same one). REALITY CHECK: This seemingly intimidating group was actually a very small group of rather ordinary people (at best) that you almost had to seek out to know they were on the same 350 passenger ship. For me it was sort of pathetic letdown as this small group of wannabes was so different than their message board personas.
2. I "knew" someone from a message board, but didn't know what he looked like or what his real name was. He is the type that posts silly answers to silly questions poking fun - and probably offending some - whenever possible. Some years ago we wound up on the same cruise by happenstance. Although we didn't know each other by name or face, we knew instantly when we ran into each other. We remain friends to this day and they visit us at our home a couple of times a year. As I said, the socialization aspect of message boards is not always a bad thing.
So don't worry about the person who demands the right to smoke or the big sail-away party (that usually fizzles) or being dragged into a tour that you don't want to go on (and usually fizzles as well). The reality is, large ship or small, there are people you will like and people you won't. The fact that a few post on message boards really isn't going to affect your cruise.
There is a very interesting dynamic. Taking any cruise line, message board posters (those that have at least one post) represent a very small (less than 5%) portion of the cruising public. Of that small group, probably only 10% are "regular" posters. Most posters are intimidated in some fashion, however, so they don't post regularly and are very carefully worded as to what and how they post. Be it they are uneasy about asking questions in a public forum, or they don't want to appear ignorant, or they don't want to be "flamed", or they just feel like they are not "part of the crowd", these "lurkers" actually make up the vast majority of those that frequent message boards.
If you then look at the topics being posted...and then what they can devolve into...you actually find that it can be an adult version of My Space or Facebook. Most posts somehow are related to socializing either onboard or pre-cruise. A person asking about some aspect of a ship finds "her" thread has turned into a discussion of whether laundry soap is free and how someone met a wonderful woman while ironing her clothes. There is, of course, nothing wrong with that and it actually can be quite enjoyable for those who are involved in the socialization; though extremely frustrating for the person looking for information.
While I generally skip over the 20 page thread "November 24 Cruise on Ship Z" (while they discuss shoes, whose dog was put to sleep, the cardinal they saw last year or the best fried stuffed peppers in Arizona - all true discussions BTW) because they simply are of no interest to me, it does leave many wondering, "Is this what it is going to be like on my cruise? Do I want to be hanging around with some lady that Bedazzles everything she owns with rhinestones?"
This concern becomes exacerbated when looking at luxury cruise lines such as Seabourn, Silversea and Regent. This is because there are very few viable message boards for these lines. What then happens is that a group sort of takes over the one or two viable boards and from the outside it becomes disconcerting...especially because the ships are so small.
Now is the time to take a breath and have a reality check. Let's do some math. As an example, on the Cruise Critic Seabourn board.
1. There are maybe fifty people that post with any regularity. One cruise holds 208 guests x 3 ships = 624 guests per week x 52 weeks = 32,448 guests weeks per year. If the 50 posters cruise an average of 3 weeks a year, that is 150 guest weeks out of 32,448, or .46%. That is less an 1/2 of 1 percent!
2. Of those 50 posters probably 20 of them have either had their posts pulled for criticizing the cliquishness or impropriety of some of the other posters...or worse.
3. Remember that many more lurk than post because they are intimidated for one reason or another.
4. Ergo, there are hugely more message board visitors that do not engage in the cliquish behavior than posters that do...So there are more who use the message boards that are not cliquish and do not like that sort of behavior.
Now let's consider another point: Most ships are fairly large and those that aren't have multiple venues. This allows differing personalities to find their own space; whether it be in a particular lounge or a portion of the dining room or on deck. Avoiding boorish people is actually as easy to do as "Let's just sit over there."
But the reality of it is, we all cruise in part because we love to meet people and have made some lifelong friends as a result. That is the reality; which is so much more obvious than the mini-cyberworld of message boards.
A final two points:
1. I had my own taste of cyberbullying back in 2003. There was a clique that had overrun the Cruise Critic Regent (then Radisson) message board. It got so bad that Cruise Critic actually prohibited them from using abbreviations for their cruises (such as MUSH for an Alaska cruise) because it was so exclusionary and they all used the same travel agent. The travel agent started up her own message board which still exists and is in huge part nothing more than a social networking/travel agent marketing site (which is absolutely fine). However, in that site's infancy, this clique used the message board to literally scheme how they were going to ruin my cruise (since they were on the same one). REALITY CHECK: This seemingly intimidating group was actually a very small group of rather ordinary people (at best) that you almost had to seek out to know they were on the same 350 passenger ship. For me it was sort of pathetic letdown as this small group of wannabes was so different than their message board personas.
2. I "knew" someone from a message board, but didn't know what he looked like or what his real name was. He is the type that posts silly answers to silly questions poking fun - and probably offending some - whenever possible. Some years ago we wound up on the same cruise by happenstance. Although we didn't know each other by name or face, we knew instantly when we ran into each other. We remain friends to this day and they visit us at our home a couple of times a year. As I said, the socialization aspect of message boards is not always a bad thing.
So don't worry about the person who demands the right to smoke or the big sail-away party (that usually fizzles) or being dragged into a tour that you don't want to go on (and usually fizzles as well). The reality is, large ship or small, there are people you will like and people you won't. The fact that a few post on message boards really isn't going to affect your cruise.
Tuesday, July 29, 2008
I Demand a Free Cruise!
I have been reading a thread on Cruise Critic about Seabourn cancelling a March 28, 2009 repositioning cruise from St. Thomas to Ft. Lauderdale. Seabourn - giving eight (8) months prior notice - has offered a 10% discount plus a $200 onboard credit. The Host chimes in immediately that the compensation sounds low and then someone declares the cancelled passenger should get a highly discounted or free cruise.
While I do agree that there should be some sort of compensation because the cruise was planned and, possibly, airfare was already purchased, but let's consider the normal person's "damages" worthy of compensation: Possibly a $100 air ticket change fee and some time finding an alternative cruise or vacation...and a bit of upset/disappointment at the cancellation. (Hotels, etc. can be cancelled with no penalty.)
Oh, there are the cries of the cruise line needs to promote loyalty and effectively only overcompensating someone will achieve that. There is, alas, a difference between earning loyalty and buying it. Trust me, buying it doesn't work.
Case in point: I was able to procure a group of six people a total refund plus free cruises due to a last minute issue with Seabourn. Imagine six (6) free cruises just so they could go a week later. Having pocketed the very significant sum of money, when it came time to pay for the next cruise: Cancelled. To be fair, there were understandable circumstances from the guests point of view, but Seabourn was out not only 6 fares and 6 free cruises, but 2 other fares on the guest cancelled cruise...and I was out as well; having to do far more work than expected and, obviously, making far less money.
The loyalty - when it comes to such things - almost always rests with the guest and not the company providing the services or product. For if the product or service is not in the guest's best interest, it simply is not going to be paid for. Loyalty would have the guest saying, "Gee, we got all of our money refunded, so Seabourn has effectively paid for our next cruise and then some. I am loyal to Seabourn and want to do right by it, so extenuating circumstances aside, I will take cruise rather than cancel it." To be fair, there are some that would take that approach, but they are far and few between. (Do it and see what a company like Seabourn will do for you...the ones that really show the loyalty!!!)
In the end, from my perspective, the "free cruise" demands are not about "loyalty". And it should not be about trying to extort something under the guise of loyalty. It should be about being treated fairly and respectfully...both ways.
Does not providing the guest with possibly over $1,000 discount on a future cruise and a $200 onboard credit show enough concern by the line for it to have earned loyalty...or at least fend off scorn?
While I do agree that there should be some sort of compensation because the cruise was planned and, possibly, airfare was already purchased, but let's consider the normal person's "damages" worthy of compensation: Possibly a $100 air ticket change fee and some time finding an alternative cruise or vacation...and a bit of upset/disappointment at the cancellation. (Hotels, etc. can be cancelled with no penalty.)
Oh, there are the cries of the cruise line needs to promote loyalty and effectively only overcompensating someone will achieve that. There is, alas, a difference between earning loyalty and buying it. Trust me, buying it doesn't work.
Case in point: I was able to procure a group of six people a total refund plus free cruises due to a last minute issue with Seabourn. Imagine six (6) free cruises just so they could go a week later. Having pocketed the very significant sum of money, when it came time to pay for the next cruise: Cancelled. To be fair, there were understandable circumstances from the guests point of view, but Seabourn was out not only 6 fares and 6 free cruises, but 2 other fares on the guest cancelled cruise...and I was out as well; having to do far more work than expected and, obviously, making far less money.
The loyalty - when it comes to such things - almost always rests with the guest and not the company providing the services or product. For if the product or service is not in the guest's best interest, it simply is not going to be paid for. Loyalty would have the guest saying, "Gee, we got all of our money refunded, so Seabourn has effectively paid for our next cruise and then some. I am loyal to Seabourn and want to do right by it, so extenuating circumstances aside, I will take cruise rather than cancel it." To be fair, there are some that would take that approach, but they are far and few between. (Do it and see what a company like Seabourn will do for you...the ones that really show the loyalty!!!)
In the end, from my perspective, the "free cruise" demands are not about "loyalty". And it should not be about trying to extort something under the guise of loyalty. It should be about being treated fairly and respectfully...both ways.
Friday, July 25, 2008
Prinsendam Fans - An Unbelievable Deal - And You Can Only Get It Here!
For those who want to cruise on the former Seabourn Sun, Holland America has made two incredible 2008 European sailings available to me (and to very few travel agents anywhere!) on the Prinsendam which are - ready for this - AIR INCLUSIVE at cruise only rates!
Here are the details:
14 day Black Sea Cruise Rome to Piraeus
September 18, 2008 or
October 16, 2008
Civitavecchia (Rome)
At Sea
Dubrovnik, Croatia
Sarande, Albania
Argostoli, Cephalonia, Greece
At Sea
Istanbul, Turkey
Istanbul, Turkey
Trabzon, Turkey
Sochi, Russia
Sevastopol, Ukraine
Nessebur, Bulgaria
At Sea
Kusadasi (Ephesus) Turkey
Piraeus, Greece
Pricing is as follows:
Inside from: $2,299
Oceanview from: $2,499
Veranda from: $4,999
Veranda Suite from: $6.749
Deluxe Veranda Suite from: $10,499
Prices include the fuel supplement, but do not include taxes of up to $236 per person. Also, there is some limitation as to air gateway cities, with some having a $100 or $200 supplement. Obviously, restrictions apply and the offer is subject to capacity controls and/or prior sale and may be withdrawn at any time. (If you check the posted fares on the Holland America site you will see this is not a "smoke and mirrors" offer, but the real thing. )
If you are thinking about a cruise this fall, a 14 day European cruise air inclusive in an oceanview for $5,000...on the Prinsendam no less...is something you just shouldn't pass up. Call or email me quickly as this is sure not to last.
Here are the details:
14 day Black Sea Cruise Rome to Piraeus
September 18, 2008 or
October 16, 2008
Civitavecchia (Rome)
At Sea
Dubrovnik, Croatia
Sarande, Albania
Argostoli, Cephalonia, Greece
At Sea
Istanbul, Turkey
Istanbul, Turkey
Trabzon, Turkey
Sochi, Russia
Sevastopol, Ukraine
Nessebur, Bulgaria
At Sea
Kusadasi (Ephesus) Turkey
Piraeus, Greece
Pricing is as follows:
Inside from: $2,299
Oceanview from: $2,499
Veranda from: $4,999
Veranda Suite from: $6.749
Deluxe Veranda Suite from: $10,499
Prices include the fuel supplement, but do not include taxes of up to $236 per person. Also, there is some limitation as to air gateway cities, with some having a $100 or $200 supplement. Obviously, restrictions apply and the offer is subject to capacity controls and/or prior sale and may be withdrawn at any time. (If you check the posted fares on the Holland America site you will see this is not a "smoke and mirrors" offer, but the real thing. )
If you are thinking about a cruise this fall, a 14 day European cruise air inclusive in an oceanview for $5,000...on the Prinsendam no less...is something you just shouldn't pass up. Call or email me quickly as this is sure not to last.
Clipper Pacific Update - Still in Tampa and The News Is Not Great
I wanted to give those of you interested an update on the Clipper Pacific...and it is not really very good news.
She remains in Tampa and, according to a U.S. Coast Guard release late yesterday there is work being done to replace a 5 foot by 6 foot plate of steel along with some internal structure (beams and related metal).
What is also disturbing is that the passengers are not permitted to remain on board because there is no approved Emergency Evacuation Plan.
You may recall that I immediately commented that a patch was not going to be acceptable and that the plate would most probably have to be replaced. That is exactly what is being done. So hopefully I have kept Iamboatman's reputation intact.
I must, however, pause and ask a question. "For all the passengers who are spending their time and money (along with the operator's money) vacationing in Tampa, how many have taken the time to think about who is running the ship, how they could have allowed them to have their lives risked with such deplorable conditions, and how come they remain willing to cross the Pacific Ocean with those very same people in charge?"
Far more money is being spent keeping the passengers in Tampa than the cost of flying them back home. Is the need to complete the journey, or getting one's money's worth, sufficiently strong that people are willing to risk their safety and possibly their lives? I cannot fathom how this question should even need to be asked.
A caveat: The United States Coast Guard is not going to let a truly unsafe vessel depart Tampa, so to be fair to the ship, when she is ready to leave she will be at least minimally seaworthy from the Coast Guard's perspective. And, yes, the captain and crew will have the necessary licenses attesting to their technical competence. But are they actually competent? The facts here tend to strongly infer not.
There is far more to competency than a piece of paper. This is a major area of concern and conflict in the superyacht industry and, I assume, in the shipping industry as well. The days of "putting in sea time" are fading away as technocrats sitting behind desks create regulations that try to equate passing exams with seaworthiness. But that is another topic for another day.
In th meantime I will continue to shed a tear as I fondly remember sipping a Tequila Sunrise on the deck of the Song of Norway thinking how great was to be on a cruise.
She remains in Tampa and, according to a U.S. Coast Guard release late yesterday there is work being done to replace a 5 foot by 6 foot plate of steel along with some internal structure (beams and related metal).
What is also disturbing is that the passengers are not permitted to remain on board because there is no approved Emergency Evacuation Plan.
You may recall that I immediately commented that a patch was not going to be acceptable and that the plate would most probably have to be replaced. That is exactly what is being done. So hopefully I have kept Iamboatman's reputation intact.
I must, however, pause and ask a question. "For all the passengers who are spending their time and money (along with the operator's money) vacationing in Tampa, how many have taken the time to think about who is running the ship, how they could have allowed them to have their lives risked with such deplorable conditions, and how come they remain willing to cross the Pacific Ocean with those very same people in charge?"
Far more money is being spent keeping the passengers in Tampa than the cost of flying them back home. Is the need to complete the journey, or getting one's money's worth, sufficiently strong that people are willing to risk their safety and possibly their lives? I cannot fathom how this question should even need to be asked.
A caveat: The United States Coast Guard is not going to let a truly unsafe vessel depart Tampa, so to be fair to the ship, when she is ready to leave she will be at least minimally seaworthy from the Coast Guard's perspective. And, yes, the captain and crew will have the necessary licenses attesting to their technical competence. But are they actually competent? The facts here tend to strongly infer not.
There is far more to competency than a piece of paper. This is a major area of concern and conflict in the superyacht industry and, I assume, in the shipping industry as well. The days of "putting in sea time" are fading away as technocrats sitting behind desks create regulations that try to equate passing exams with seaworthiness. But that is another topic for another day.
In th meantime I will continue to shed a tear as I fondly remember sipping a Tequila Sunrise on the deck of the Song of Norway thinking how great was to be on a cruise.
Wednesday, July 23, 2008
Boat International USA 50 Largest US Owned Yachts - MSY Islander
Today I received the August 2008 edition of Boat International USA and it lists the 50 largest yachts with a United States owner. I, quite proudly, saw that the superyacht that I breathed, ate, slept and drank for almost five years of my life remains - after an incredible 18 years - on the list.With the boom in the superyacht market (yachts over 150 feet, more or less) and a five year waiting list to have one built, to think that what once was considered an impossible feat remains relevant more than two decades after she was conceived and the first aluminium cut is remarkable.
In 1990 Showboats Magazine was gave her an award, "The Magnificent Enigma". Why? this unique 192 foot (58 metre) superyacht has huge sail volumes, two retractable keels and water jet drives, with only a 7.5 foot draft (with keels retracted), a full depth swimming pool, the ability to hold a cocktail party for 250 guests and a list of features that most yachts of today still cannot match.
........................................................................................... I have many, many, many stories of this yacht and my involvement; most good, but some not so good. But they are, to be sure, stories which fill a very large portion of my lifetime. If you want to hear more about her, log onto one of my websites: http://www.goldringtravel.com/ or http://www.yachtlaw.com/ and watch the video.
Seabourn Odyssey - The Suite Details
Some of you have inquired about the suites on the Seabourn Odyssey and how the compare to the triplets and other luxury cruise lines. I will give it a shot, trying not to be too numbers oriented (as many can't tell size from reading square footage) or adding too much "stuff" about things you would expect in a luxury suite. (All suites have separate bathtubs and showers and twin sinks, flat screen tv(s), etc.)
Here goes:
The suites will have 13 varieties of suites ranging from a few oceanview to many balconies and some really incredible premium suites.
- The Seabourn Suite are oceanview suites that are slightly larger than the present oceanview suites at 295-302 sq. ft., but which have the mentioned separate tub and shower. The Veranda Suites are approximately the same size and have the same amenities, but also have a balcony ranging from 32 sq. ft. (only two of these 745 and 746) to 66 sq. ft. Comparison: About 35% bigger than the standard balcony on the Regent Seven Seas Mariner and Silversea Cloud/Wind and about 10% larger than the Silversea Whisper/Shadow.
- Owner's Suite range from 611 to 675 square feet of interior space with a 149-212 sq. ft. balcony, all with whirlpool tubs, but which vary in amenities and layouts - one having a sofabed and others having separate living and dining areas with a butler pantry. On Regent, its Mariner Suite compares nicely as to size. Silversea they are in between the Whisper/Shadow Medallion and Silver suites.
- Signature Suites are 819 sq. ft. with two verandas totalling 236 sq. ft. with a living room/dining area and forward facing windows. Regent Mariner really doesn't have a comparable suite nor do the Silversea ships.
- Wintergarden Suite - at 914 sq. ft with a 183 sq. ft. balcony the really cool feature is the private glass enclosed solarium. Regent Mariner's Grand Suite is similar in interior space, but has only about 40% of the balcony space. Silversea's Whisper/Shadow's Royal, Grand and Owner's Suites in a single bedroom configuration are about the same size...and the comparisons to the other upper Seabourn suites in various configurations follow.
- Grand Suites are 1,135 to 1,182 sq. ft. internally with two bedrooms, but are of two types: Forward with 3 verandas totaling 301 sq. ft. or with a solarium and 2 verandas totalling 236 sq. ft. Regent's and Silversea's top suite compare nicely, as they should. These are essentially created by utilizing the adjoining suites to the Signature and Wintergarden Suites.
Here goes:
The suites will have 13 varieties of suites ranging from a few oceanview to many balconies and some really incredible premium suites.
- The Seabourn Suite are oceanview suites that are slightly larger than the present oceanview suites at 295-302 sq. ft., but which have the mentioned separate tub and shower. The Veranda Suites are approximately the same size and have the same amenities, but also have a balcony ranging from 32 sq. ft. (only two of these 745 and 746) to 66 sq. ft. Comparison: About 35% bigger than the standard balcony on the Regent Seven Seas Mariner and Silversea Cloud/Wind and about 10% larger than the Silversea Whisper/Shadow. 
- Penthouse Suites are 436 square feet (except 635 which is a wheelchair suite at 611 sq. ft.) and support dining for four guests, two flat screen tvs and a 98 sq. ft. balcony. Comparison: Regent Seven Seas Mariner's Penthouse suites has a 15% smaller interior and a 25% smaller balcony. Silversea doesn't really have a comparable suite.
- Owner's Suite range from 611 to 675 square feet of interior space with a 149-212 sq. ft. balcony, all with whirlpool tubs, but which vary in amenities and layouts - one having a sofabed and others having separate living and dining areas with a butler pantry. On Regent, its Mariner Suite compares nicely as to size. Silversea they are in between the Whisper/Shadow Medallion and Silver suites.
- Signature Suites are 819 sq. ft. with two verandas totalling 236 sq. ft. with a living room/dining area and forward facing windows. Regent Mariner really doesn't have a comparable suite nor do the Silversea ships.
- Wintergarden Suite - at 914 sq. ft with a 183 sq. ft. balcony the really cool feature is the private glass enclosed solarium. Regent Mariner's Grand Suite is similar in interior space, but has only about 40% of the balcony space. Silversea's Whisper/Shadow's Royal, Grand and Owner's Suites in a single bedroom configuration are about the same size...and the comparisons to the other upper Seabourn suites in various configurations follow.
- Grand Suites are 1,135 to 1,182 sq. ft. internally with two bedrooms, but are of two types: Forward with 3 verandas totaling 301 sq. ft. or with a solarium and 2 verandas totalling 236 sq. ft. Regent's and Silversea's top suite compare nicely, as they should. These are essentially created by utilizing the adjoining suites to the Signature and Wintergarden Suites.There is a lot of information which will be forthcoming on the Odyssey. Some of the information has been released, but others have yet to be announced. Keep checking back!
Monday, July 21, 2008
Seabourn Odyssey - The Details.
So what is this new Seabourn Odyssey all about?
First, let me state the obvious...which might not be that obvious to those who have not cruised on Seabourn. The new ship is about service. Consistent service. The service you expect.
Carnival, Princess and Royal Caribbean have far more toys and venues than the Odyssey, but you would never cruise on them expecting the same level of cruise experience. So when thinking about the new ship, don't think you need to go WOW! about anything. (OK, the Spa is a WOW!) Think about how the venue, its setup, its atmosphere blends, embellishes, or compliments Seabourn Service.
I will keep away from most statistics because they are to most just boring or, worse, confusing.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
LOUNGES
One of the interesting things is that the lounges are designed to keep the intimate settings that exist on the triplets. Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
STAFF
I have kept the best for last.
Seabourn is doing an incredible amount of work to make sure the staff on the Odyssey is trained, knowledgeable and, of course, familiar. Continuing with the tradition of European and South African staff, Seabourn has put in place an extensive shoreside education and training program.
But as you know, there is nothing like actual experience, so Seabourn is doing something unheard of. It is sacrificing suites on the triplets to house some staff so that they can shadow the current staff and learn "on the job" while not compromising either your upcoming cruise on the triplets or having you face an untrained staff member on the Odyssey. While I am sure it will not be perfect, the effort to make the service as consistent as possible from stewardesses to bartenders, pursers to waitstaff, is remarkable.
If you have questions or would like more information on any particular aspect of the Odyssey, leave a comment or drop me an email. Better yet, give me a call!
First, let me state the obvious...which might not be that obvious to those who have not cruised on Seabourn. The new ship is about service. Consistent service. The service you expect.
Carnival, Princess and Royal Caribbean have far more toys and venues than the Odyssey, but you would never cruise on them expecting the same level of cruise experience. So when thinking about the new ship, don't think you need to go WOW! about anything. (OK, the Spa is a WOW!) Think about how the venue, its setup, its atmosphere blends, embellishes, or compliments Seabourn Service.
I will keep away from most statistics because they are to most just boring or, worse, confusing.
SEABOURN SQUARE
Every hate the feeling of having a barrier between you and the purser, when you want to discuss something? Dread lining up to talk about a tour or to book your next cruise? Well Seabourn is implementing something pretty cool (actually somewhat more akin to what private banking used to be like). You will be able to sit in comfortable chairs in a lounge atmosphere and deal with your requests, inquiries and needs in a most civilized manner. And what would make your feel a bit more comfortable? A coffee bar will be located in the same area....and just down the corridor from the Card Room.
DINING:
Main Dining Room - Seabourn has done something pretty unique. It has very shrewdly designed the Restaurant to be essentially two mirror-images of the triplet's dining room (as far as layout in the dining room and galley). Even the waiter stations are in the same locations. Why you might ask? So that any staff that comes from one of the triplets knows exactly where to go, were things are, and how to serve. While the room will be beautiful, the service will be - here's that word - consistent.
Restaurant 2 - Again consistent with the Pride, Spirit and Legend, this alternative restaurant will feature innovative menus with wine parings.
The Colonnade - This is an indoor/outdoor restaurant with an open kitchen serving breakfast, lunch and dinner. It will feature a different theme each evening. Sound familiar? How about both indoor and outdoor seating?
Patio Grill - This is not just any poolside grill. There will be nice touches that make it a bit special at various times of the day. Wander by with a cup of coffee in the morning and you will be greeted with the aroma of warm cinnamon buns.
In Suite - Seabourn does this the best of any cruise line. Your meal will be served course by course, timed as you like it, with the Main Restaurant's menu available. If you simply want a late night pizza or an afternoon snack, there will be an extensive menu available.
SPA
Seabourn will have a unique, two story, indoor and outdoor spa with expanded services. But what is really exciting is that there will be 750 sq. ft. Spa Villas which provide you a private indoor area with seating and dining areas, a double bed lounger, two treatment beds, an oversized bathtub and shower...plus a private outdoor wraparound terrace with sun loungers. You will be able to rent these villas for your private treatment sessions for half or, demand permitting, full days.
In addition to Finnish saunas and aromatic steam rooms, there will be seven private treatment rooms with a much broader spectrum of services than is available on the triplets including a full service salon.
Seabourn will also be providing a state of the art gym for cardio, strength and weight training along with a Kinesis Wall. (For those of you that don't know what that is, don't worry about it - you will never use it!)
And for those wanting to just relax, the indoor pool will be located on Deck 8 and the Spa's own outdoor whirlpool will be located on Deck 9.
POOLS
If the triplets have glaring weakness it is the pool's location and layout. No more. On the Odyssey the outdoor pool is centrally located on Deck 8 with two whirlpools adjacent thereto. Modern, upgraded, lounges will be provided as well.
There will be a second smaller outdoor pool with two more whirlpools aft on Deck 5, as well, providing a quiet place to relax.
Wait until you see the water effects.
MARINA
Seabourn will have its very popular marina installed on the Odyssey and the offerings will be expanded to include water skiing and windsurfing in addition to snorkeling, banana rides, etc.
LOUNGES
One of the interesting things is that the lounges are designed to keep the intimate settings that exist on the triplets. Yes, The Club and the Observation Lounge will be larger, but their layouts are such that they are broken up into smaller spaces. Seabourn has not forgotten that it is the socialization among its guests that is one of its strongest features and these spaces are designed to enhance conversation.
Also, while the Sky Bar will be present in its familiar location and with a now fairly consistent look (thanks to the recent upgrades to the triplets!), there will be a second outdoor bar one deck down...right by the main pool.
STAFF
I have kept the best for last.
Seabourn is doing an incredible amount of work to make sure the staff on the Odyssey is trained, knowledgeable and, of course, familiar. Continuing with the tradition of European and South African staff, Seabourn has put in place an extensive shoreside education and training program.
But as you know, there is nothing like actual experience, so Seabourn is doing something unheard of. It is sacrificing suites on the triplets to house some staff so that they can shadow the current staff and learn "on the job" while not compromising either your upcoming cruise on the triplets or having you face an untrained staff member on the Odyssey. While I am sure it will not be perfect, the effort to make the service as consistent as possible from stewardesses to bartenders, pursers to waitstaff, is remarkable.
If you have questions or would like more information on any particular aspect of the Odyssey, leave a comment or drop me an email. Better yet, give me a call!
Thursday, July 17, 2008
Clipper Pacific Is An Old Friend - My Introduction to Cruising
I was reading Cruise News Daily (a favorite of mine) this evening and discovered that the Clipper Pacific is the old Royal Caribbean Song of Norway. She is the first cruise ship I was ever on.
An old girlfriend of mine, Kelly S., worked for a design firm in Coconut Grove, Florida (while I was doing my law clerking thing) and they were awarded the contract to, among other things, design the Viking Crown Lounge and casino on the Song of America. Well, never having been on a cruise ship Royal Caribbean thought it best that they sent Kelly to better understand what it was all about and how it all worked. I, of course, being the supportive boyfriend (and a broke, struggling law student eyeballing a free vacation!) was there for her.
We had a blast sailing out of Miami to Ocho Rios, Jamaica, Cozumel, Mexico and Grand Cayman. (Side note: This summer I am taking a Royal Caribbean cruise to...you guessed it...the same ports. Too weird!) We met a great couple from Alaska who were on their honeymoon. I will never forget that cruise...or attending the christening of the Song of America.
So I wish the Clipper Pacific well...and hope that they take better care of "my" ship.
An old girlfriend of mine, Kelly S., worked for a design firm in Coconut Grove, Florida (while I was doing my law clerking thing) and they were awarded the contract to, among other things, design the Viking Crown Lounge and casino on the Song of America. Well, never having been on a cruise ship Royal Caribbean thought it best that they sent Kelly to better understand what it was all about and how it all worked. I, of course, being the supportive boyfriend (and a broke, struggling law student eyeballing a free vacation!) was there for her.
We had a blast sailing out of Miami to Ocho Rios, Jamaica, Cozumel, Mexico and Grand Cayman. (Side note: This summer I am taking a Royal Caribbean cruise to...you guessed it...the same ports. Too weird!) We met a great couple from Alaska who were on their honeymoon. I will never forget that cruise...or attending the christening of the Song of America.
So I wish the Clipper Pacific well...and hope that they take better care of "my" ship.
Regent, Oceania and Information
One the best things I have found from my brief time blogging (don't let all the posts fool the new visitors, I've only been doing this a short time) is that there is a really great mix of people reading this blog. And the result is that I am getting some great input, interesting insights and information as well as different perspectives. Hopefully as this little part of the internet develops we can get into a higher level of discussion and, therefore information, than is not found elsewhere.
Now, what the heck does this have to do with Regent and Oceania? Possibly a lot. Here is a bit of perspective as explained to me. Regent and Oceania obviously have much in common: Both use good quality food, hotel supplies, marine services, etc. There is an economy of scale that clearly makes sense to utilize. (Said in plain language, if you give a vendor more business you can get better pricing due to the increased volume.) This is actually a similar concept that I explained is why Seabourn is able to push forward as part of the large Carnival Corp. behemoth...and if it is good for the goose it should well be good for the gander.
The other concept is that nobody does everything the best way possible. Everybody does something better than the next guy. There is apparently a systemic "look see" going on between Oceania and Regent as to who does what which way and what works better...so that the better approach, or possibly a blending of approaches...can be utilized by both (possibly in variations?).
Both concepts make sense and is consistent with what I have read and reported. The difference may be one of perspective, to wit: Is the approach being used to better each individually or (here's that word again) blend them. I am told it is definitely the former.
Now, me being me (and we know that is part realist and part skeptic) I understand the concept of keeping Regent and Oceania separate entities from the "product" side, but I remain concerned about there being too much homogeny...especially because once you take away the included alcohol and gratuities from Regent, Oceania is looking very similar...other than the suites (but new ships are coming, so I am anxious to see the details on this point!).
On the other hand, the hardware of Oceania and Regent are sufficiently different today that they are different products. For me, I would take a bill for drinks and gratuities with an awesome itinerary (and Oceania has much stronger itineraries...and isn't cruising about going places?) over a very expensive cruise just because it is more inclusive with larger suites.
Does this sound a bit confused about where things are and where they are going? Do I sound a bit non-committal? Yes and Yes. I think what I am getting at is that the concept at Prestige Cruise Holdings may be to keep 'em separate, but practically speaking Regent and Oceania may be far more similar than different; and as the cruise market shakes out with this troubling economy, and if the pricing is not outrageously different, the choice may ultimately be "itinerary vs. suite accommodation". I say this noting I think the "inclusive vs. pay as you go" is generally more hype than anything else.
I am told that in the coming weeks and months there will be some good news from PCH in the coming weeks and months. That may give us even more info...and insight. I have more thoughts, but that'll do it for now.
Now, what the heck does this have to do with Regent and Oceania? Possibly a lot. Here is a bit of perspective as explained to me. Regent and Oceania obviously have much in common: Both use good quality food, hotel supplies, marine services, etc. There is an economy of scale that clearly makes sense to utilize. (Said in plain language, if you give a vendor more business you can get better pricing due to the increased volume.) This is actually a similar concept that I explained is why Seabourn is able to push forward as part of the large Carnival Corp. behemoth...and if it is good for the goose it should well be good for the gander.
The other concept is that nobody does everything the best way possible. Everybody does something better than the next guy. There is apparently a systemic "look see" going on between Oceania and Regent as to who does what which way and what works better...so that the better approach, or possibly a blending of approaches...can be utilized by both (possibly in variations?).
Both concepts make sense and is consistent with what I have read and reported. The difference may be one of perspective, to wit: Is the approach being used to better each individually or (here's that word again) blend them. I am told it is definitely the former.
Now, me being me (and we know that is part realist and part skeptic) I understand the concept of keeping Regent and Oceania separate entities from the "product" side, but I remain concerned about there being too much homogeny...especially because once you take away the included alcohol and gratuities from Regent, Oceania is looking very similar...other than the suites (but new ships are coming, so I am anxious to see the details on this point!).
On the other hand, the hardware of Oceania and Regent are sufficiently different today that they are different products. For me, I would take a bill for drinks and gratuities with an awesome itinerary (and Oceania has much stronger itineraries...and isn't cruising about going places?) over a very expensive cruise just because it is more inclusive with larger suites.
Does this sound a bit confused about where things are and where they are going? Do I sound a bit non-committal? Yes and Yes. I think what I am getting at is that the concept at Prestige Cruise Holdings may be to keep 'em separate, but practically speaking Regent and Oceania may be far more similar than different; and as the cruise market shakes out with this troubling economy, and if the pricing is not outrageously different, the choice may ultimately be "itinerary vs. suite accommodation". I say this noting I think the "inclusive vs. pay as you go" is generally more hype than anything else.
I am told that in the coming weeks and months there will be some good news from PCH in the coming weeks and months. That may give us even more info...and insight. I have more thoughts, but that'll do it for now.
Clipper Pacific Update: Cleared to Sail...Sort Of.
According to Newsday, the Clipper Pacific has as of about noon been cleared to sail...but not to Venezuela as contemplated. It is cleared to sail to Tampa, Florida so that permanent repairs can be made.
As I had written yesterday, the temporary patch with cement and whatever else the ship might have done would never have been cleared for open ocean sailing. As there are no shipyards in the New York area that could handle such a large ship, it appears there is some space in Tampa. I am curious as to whether they are going to have to drydock her to make the repairs, but what is certain is that the damaged plate (and who knows what else) will need to be replaced.
I do not have any information on what is happening with the passengers, though from what I have read I do not think many have the finances to simply walk of the ship and fly to wherever, nor do I think the ship's owner or operator would have the funds to do such things based upon the conditions found aboard the ship. I also do not know if the ship must be escorted since it has so many passengers aboard.
I will keep you posted.
As I had written yesterday, the temporary patch with cement and whatever else the ship might have done would never have been cleared for open ocean sailing. As there are no shipyards in the New York area that could handle such a large ship, it appears there is some space in Tampa. I am curious as to whether they are going to have to drydock her to make the repairs, but what is certain is that the damaged plate (and who knows what else) will need to be replaced.
I do not have any information on what is happening with the passengers, though from what I have read I do not think many have the finances to simply walk of the ship and fly to wherever, nor do I think the ship's owner or operator would have the funds to do such things based upon the conditions found aboard the ship. I also do not know if the ship must be escorted since it has so many passengers aboard.
I will keep you posted.
Is Regent Seven Seas Proposed New Ship Dead in the Water?
Today there was an announcement from Regent Seven Seas Cruises about some internal shifting of management, focused on sales and marketing. That is not really news.
However, for some reason I looked at the fine print at the end of the news release. It states, Prestige Cruise Holdings, "the parent corporation of Regent Seven Seas Cruises and Oceania Cruises...is the market leader in the Upper Premium and Luxury segments of the cruise industry with more than 4,450 berths between the Regent Seven Seas and Oceania Cruises brands, a number the company expects will grow to more than 6,700 berths by 2011.
I paused and said, at the 2007 Seatrade Cruise Shipping Conference Frank Del Rio announced Oceania was building two new ships, each being 1,260 passengers and are to be delivered in 2010 and 2011. (Cruise Critic confirmed this announcement: http://www.cruisecritic.com/features/articles.cfm?ID=403 for those doubters out there.) Now, if you do the math: 6,700 berths in 2011 - 4,450 present berths = 2,250 new berths divided by 2 new Oceania ships = 1,150 berths per new ship. The announcement notes "more than 6,700 berths"; not more than 7,800 berths (which would be able to include a new Regent ship)...and there you have it.
Where, oh where, did the proposed new Regent ship go????? You may remember it was only a few days ago Mark Conroy, Regent's President, commented that a new Regent ship may be using an Oceania designed hull. (See my Oceania-fication of Regent post.) Doing the math is pretty easy. Soon, but not yet, a decision will have to be made about which line is going to get that 2011 hull...if it has not already been made...if the option to have it built is even exercised.
UPDATE: I received info directly from Prestige Cruise Holdings a few moments ago and wanted to post this immediately, while waiting for more info (if any). PCH advises that the language I referred to is "boiler plate" (form language) that has been used since the beginning of the year. PCH also advises the Regent ship is not accounted for because no firm order has been placed (same for Oceania's option for a third ship) nor have the number of berths been finalized.
RE-doing the math, it seems like good news, if not great. Oceania is still expanding with two new ships (no giving up a hull to Regent) and there has not been a "no" put on a new Regent ship. I infer that design, timing, demand, finances, etc. are all still being weighed.
I will keep you posted! (And it is great that Prestige Cruise Holdings is reading my blog!).
However, for some reason I looked at the fine print at the end of the news release. It states, Prestige Cruise Holdings, "the parent corporation of Regent Seven Seas Cruises and Oceania Cruises...is the market leader in the Upper Premium and Luxury segments of the cruise industry with more than 4,450 berths between the Regent Seven Seas and Oceania Cruises brands, a number the company expects will grow to more than 6,700 berths by 2011.
I paused and said, at the 2007 Seatrade Cruise Shipping Conference Frank Del Rio announced Oceania was building two new ships, each being 1,260 passengers and are to be delivered in 2010 and 2011. (Cruise Critic confirmed this announcement: http://www.cruisecritic.com/features/articles.cfm?ID=403 for those doubters out there.) Now, if you do the math: 6,700 berths in 2011 - 4,450 present berths = 2,250 new berths divided by 2 new Oceania ships = 1,150 berths per new ship. The announcement notes "more than 6,700 berths"; not more than 7,800 berths (which would be able to include a new Regent ship)...and there you have it.
Where, oh where, did the proposed new Regent ship go????? You may remember it was only a few days ago Mark Conroy, Regent's President, commented that a new Regent ship may be using an Oceania designed hull. (See my Oceania-fication of Regent post.) Doing the math is pretty easy. Soon, but not yet, a decision will have to be made about which line is going to get that 2011 hull...if it has not already been made...if the option to have it built is even exercised.
UPDATE: I received info directly from Prestige Cruise Holdings a few moments ago and wanted to post this immediately, while waiting for more info (if any). PCH advises that the language I referred to is "boiler plate" (form language) that has been used since the beginning of the year. PCH also advises the Regent ship is not accounted for because no firm order has been placed (same for Oceania's option for a third ship) nor have the number of berths been finalized.
RE-doing the math, it seems like good news, if not great. Oceania is still expanding with two new ships (no giving up a hull to Regent) and there has not been a "no" put on a new Regent ship. I infer that design, timing, demand, finances, etc. are all still being weighed.
I will keep you posted! (And it is great that Prestige Cruise Holdings is reading my blog!).
Wednesday, July 16, 2008
What Makes a Good Travel Agent Even Better. Thank You Seabourn!
I always find the different perspectives on with whom to buy one's cruise interesting. There are those that only consider price, those that consider assistance and yet others that consider extras.
An interesting thing happened just today when a client was given an inaccurate quote from another agency and then asked me to beat that price...after I had given a very significant discount already and irrespective of the hours spent discussing which cruise to take, logistics, quoting possible alternatives, etc.
I really thought about "Was it all price?", "What about the assistance I gave?", "What is the it extra that I could give or did give versus the other agent?"
But then I thought, if it was only about price then I would not have had to spend the hours working things out. And if it was about assistance, it would not really be about the price. But then I thought, "Ya know, it is actually about the extras...and that doesn't really mean a free tour or cocktail party."
The extras is making sure the client has a wonderful experience from beginning to end. So even though the travel agent with the error wasn't my employee (and, in fact, was my competition) I thought about the client being put in a bad place through the act of a bad travel agent. So I not only honored the erroneous quote, I beat it.
Maybe it was not the most expedient thing to do from a business perspective as to that single booking, but from a way to do business, I think it was the only thing to do. It put my client in a "win, win" situation. The client knows it got the best price AND it knows there is a travel agent willing to go the extra just to make sure the client is more than content.
As most of you know, I am a Pinnacle Club (top tier) agent with Seabourn Cruise Line. And you know that I believe Seabourn is the best cruise product out there in spite of it having (at least for now) the oldest, least amenitied, ships in the luxury market. Why?
It was thinking about what Seabourn would have done for its guest that gave me the answer.
An interesting thing happened just today when a client was given an inaccurate quote from another agency and then asked me to beat that price...after I had given a very significant discount already and irrespective of the hours spent discussing which cruise to take, logistics, quoting possible alternatives, etc.
I really thought about "Was it all price?", "What about the assistance I gave?", "What is the it extra that I could give or did give versus the other agent?"
But then I thought, if it was only about price then I would not have had to spend the hours working things out. And if it was about assistance, it would not really be about the price. But then I thought, "Ya know, it is actually about the extras...and that doesn't really mean a free tour or cocktail party."
The extras is making sure the client has a wonderful experience from beginning to end. So even though the travel agent with the error wasn't my employee (and, in fact, was my competition) I thought about the client being put in a bad place through the act of a bad travel agent. So I not only honored the erroneous quote, I beat it.
Maybe it was not the most expedient thing to do from a business perspective as to that single booking, but from a way to do business, I think it was the only thing to do. It put my client in a "win, win" situation. The client knows it got the best price AND it knows there is a travel agent willing to go the extra just to make sure the client is more than content.
As most of you know, I am a Pinnacle Club (top tier) agent with Seabourn Cruise Line. And you know that I believe Seabourn is the best cruise product out there in spite of it having (at least for now) the oldest, least amenitied, ships in the luxury market. Why?
It was thinking about what Seabourn would have done for its guest that gave me the answer.
Clipper Cruise's Clipper Pacific Ordered Held in Port
It was reported today that the Clipper Pacific, which had just arrived in New York Harbor from Greenland, is subject to an Order to remain in port while previously undisclosed and leaking "significant hull damage" is repaired and some of the 66 other violations are addressed.
Any cruise line which knowingly has passengers board one of its ships, that is leaking through significant hull damage and has issues with damaged lifeboats, apparently insufficient life jackets and fire safety issues is one that is crossed off my list of ever booking a client on.
Safety issues on this particular cruise aside, such conduct indicates financial and crew problems which make things even more dangerous. I know many captains that simply would refuse to leave port and engineers that would walk off the ship rather than risk their licenses and reputation. I also know that any cruise line that doesn't value (or cannot protect) its safety record is one that has more problems than I care to think about.
Any cruise line which knowingly has passengers board one of its ships, that is leaking through significant hull damage and has issues with damaged lifeboats, apparently insufficient life jackets and fire safety issues is one that is crossed off my list of ever booking a client on.
Safety issues on this particular cruise aside, such conduct indicates financial and crew problems which make things even more dangerous. I know many captains that simply would refuse to leave port and engineers that would walk off the ship rather than risk their licenses and reputation. I also know that any cruise line that doesn't value (or cannot protect) its safety record is one that has more problems than I care to think about.
Piracy or Ignorance on the High Seas - Art Auctions
A few days ago I mentioned that Regent Seven Seas cruise line has removed the art auction discount from its Seven Seas Society past passenger program benefits. I do not know if it is coincidence (probably) or related, but there is a very interesting article today in the New York Times about cruise line, and more particularly Park West, art auctions. It can be found at: http://www.nytimes.com/2008/07/16/arts/design/16crui.html?pagewanted=1&_r=1&ref=arts.
The initial premise of the article is that one individual on a Regent cruise spent about $73,000 on art while on his cruise. When he returned home, he alleges he discovered the art work was worth less than $15,000 and the supposed authentic Dali signatures were, in fact, not authentic. Quoting The NY Times article, "Including the buyer’s premium, he had paid $24,265 for a 1964 “Clown” print by Picasso. He found that Sotheby’s had sold the exact same print (also numbered 132 of 200) in London for about $6,150 in 2004. In addition, he had paid $31,110 for a 1968 print, “Le Clown” by Picasso; Artprice.com, an online art database, showed it going for about $5,000. " Obviously there are two sides to the story and Park West vehemently denies the allegations. However, it was reported that immediately after the NY Times contacted Park West about the matter it provided the individual with a full refund.
Personally, I all too well understand the concept of getting caught up in cruise ship art auctions and have seen the loss of rational thought when prices are bid up or the 40% off the appraised value offers start flying towards the end of the cruise (like there is desperation to make a sale because you are leaving...but you forget there is another "you" boarding moments after your depart, creating a weekly faux urgency).
I know many people who are very happy with the art they purchased during their cruise. They are momentos of a wonderful time that actually do not wind up in a closet, but rather hang on your walls and cause you to think about that cruise. I know this because I, yes I, have purchased art on cruises. A Spiderman gel for $50 that made my son very happy for many years as it hung over his bed (and relief when it was taken down when it became "uncool") is now in a closet...and not something I ever looked at as an investment. A few prints that had the right size, subject matter and colors to fit in "that" spot, but never something that cost thousands of dollars.
I have even happily purchased a very small oil painting on my first Regent (actually Radisson) cruise on the wonderful Diamond for a very modest sum. It sits in my formal living room and, while I do not ever look at it as a financial investment, I do look at it as a reminder that the investment in travel and cruising with your family has in incredibly valuable return.
So, having gone from Park West may be the bad guy, to possibly implying Regent shouldn't condone such conduct, to they can be a bit of harmless fun and enjoyment, what is it that I really think? Well:
1. I think anyone that pays $5,000+ for a piece of art on a cruise ship has no one to blame but him/herself. If you want something that valuable, go to a true land-based art house, a real auction, use a professional expert, but do not - ever - rely upon the words of a commissioned salesperson in a setting where jurisdiction to bring a claim you may never be able to figure out. That does not mean there should be no recourse, but if you have earned enough money to be able to afford that $15,000 piece, you should be intelligent enough to proceed with caution.
2. I think the cruise lines need to take some responsibility in curbing any sharp practices. Gold by the inch, fabulous watches for $10, clearance on logo-wear, etc. are one thing, but when the pitch is for $5,000+ and the cruise line profits from the grotesquely overstated value or misrepresented quality they simply cannot turn a blind-eye. And I am not talking about addressing only those that complain, but rather policing the auctioneers/salesman so that every one of their passengers is treated fairly. (And yes, overpaying for things is part of what happens on vacation, so let's not get carried away with the concept.)
Remember, the passengers rely upon the cruise lines to provide them with an enjoyable and safe experience. To me there is no difference between stealing someone's wallet and selling them bogus art. So just as you would not hand a thief your wallet, don't hand them your credit card. And cruise lines: Do better at keeping the thieves off of your ships!
The initial premise of the article is that one individual on a Regent cruise spent about $73,000 on art while on his cruise. When he returned home, he alleges he discovered the art work was worth less than $15,000 and the supposed authentic Dali signatures were, in fact, not authentic. Quoting The NY Times article, "Including the buyer’s premium, he had paid $24,265 for a 1964 “Clown” print by Picasso. He found that Sotheby’s had sold the exact same print (also numbered 132 of 200) in London for about $6,150 in 2004. In addition, he had paid $31,110 for a 1968 print, “Le Clown” by Picasso; Artprice.com, an online art database, showed it going for about $5,000. " Obviously there are two sides to the story and Park West vehemently denies the allegations. However, it was reported that immediately after the NY Times contacted Park West about the matter it provided the individual with a full refund.
Personally, I all too well understand the concept of getting caught up in cruise ship art auctions and have seen the loss of rational thought when prices are bid up or the 40% off the appraised value offers start flying towards the end of the cruise (like there is desperation to make a sale because you are leaving...but you forget there is another "you" boarding moments after your depart, creating a weekly faux urgency).
I know many people who are very happy with the art they purchased during their cruise. They are momentos of a wonderful time that actually do not wind up in a closet, but rather hang on your walls and cause you to think about that cruise. I know this because I, yes I, have purchased art on cruises. A Spiderman gel for $50 that made my son very happy for many years as it hung over his bed (and relief when it was taken down when it became "uncool") is now in a closet...and not something I ever looked at as an investment. A few prints that had the right size, subject matter and colors to fit in "that" spot, but never something that cost thousands of dollars.
I have even happily purchased a very small oil painting on my first Regent (actually Radisson) cruise on the wonderful Diamond for a very modest sum. It sits in my formal living room and, while I do not ever look at it as a financial investment, I do look at it as a reminder that the investment in travel and cruising with your family has in incredibly valuable return.
So, having gone from Park West may be the bad guy, to possibly implying Regent shouldn't condone such conduct, to they can be a bit of harmless fun and enjoyment, what is it that I really think? Well:
1. I think anyone that pays $5,000+ for a piece of art on a cruise ship has no one to blame but him/herself. If you want something that valuable, go to a true land-based art house, a real auction, use a professional expert, but do not - ever - rely upon the words of a commissioned salesperson in a setting where jurisdiction to bring a claim you may never be able to figure out. That does not mean there should be no recourse, but if you have earned enough money to be able to afford that $15,000 piece, you should be intelligent enough to proceed with caution.
2. I think the cruise lines need to take some responsibility in curbing any sharp practices. Gold by the inch, fabulous watches for $10, clearance on logo-wear, etc. are one thing, but when the pitch is for $5,000+ and the cruise line profits from the grotesquely overstated value or misrepresented quality they simply cannot turn a blind-eye. And I am not talking about addressing only those that complain, but rather policing the auctioneers/salesman so that every one of their passengers is treated fairly. (And yes, overpaying for things is part of what happens on vacation, so let's not get carried away with the concept.)
Remember, the passengers rely upon the cruise lines to provide them with an enjoyable and safe experience. To me there is no difference between stealing someone's wallet and selling them bogus art. So just as you would not hand a thief your wallet, don't hand them your credit card. And cruise lines: Do better at keeping the thieves off of your ships!
Monday, July 14, 2008
Holland America Eurodam Dedication Video
And now for some good news!
Below is a link to a short video of the July 1, 2008 Dedication Ceremony for the christening of Holland America's newest ship, the Eurodam.
Below is a link to a short video of the July 1, 2008 Dedication Ceremony for the christening of Holland America's newest ship, the Eurodam.
Shake Up at Silversea!!! What Does It Mean?
Silversea is, it appears, in either a crisis or a very proactive mode, based upon an article today in Lloyd's List. According to Amerigo Perasso Silversea is reacting to a number of factors including (1) soaring fuel prices; (2) weakening dollar; (3) softening US economy and (4) difficulty in retaining high quality staff. There is also a fourth: the "credit crunch"!
Briefly, Silversea has shaken up its hotel operations by firing senior vice president for fleet operations Rocco Auteri and vice-president of hotel operations Silvio Rossi and transferring operations to Ft. Lauderdale from Monaco, where Christian Sauleau will be located. It is also expanding its use of V.Ships for crew staffing and management.
Plans for a second new build are not necessarily on hold, but the option has not been exercised. While Silversea is in the beginning stages of a $500 Million dollar expansion and upgrade, Mr. Perraso made a very telling statement, "The credit crunch is also a factor. We have strong support from our lenders but in this climate there are doubts about syndication.”
And then there is the final quote from Mr. Perasso, "We have to increase customer loyalty and we will try do that through crew excellence".
What does this mean? I have previously commented that Silversea was for sale and that it was having serious problems retaining both passengers and crew. While I was slammed for saying such terrible things, it seems that now - a year plus later - it is all true.
Connecting the dots, Silversea announced its major expansion - leveraging its assets rather than paying for new assets - with the goal of attracting investors. Silversea placed such a high value on itself that the potential investors balked...and now they are simply not an option. I do not know what the means in the way of its ability to service its debt, but..........
Silversea has needed more passengers for quite a while. So about two years ago it announced it wanted at least 50% of its passengers to come from Europe; not something that encourages U.S. travel agents to push their product. Clearly that has not worked sufficiently as far as repeat passengers go as is evidenced by the comment about increasing loyalty.
While I again commented negatively on the announcement earlier this year that Silversea's passenger count was up over 30% (for how could that possibly happen if its ships were previously sailing at anything but half of capacity?), the problem with a lack of passenger loyalty is now obviously admitted. (And it costs a lot more to find new clients than to retain present ones!)
I had also previously commented that Silversea was having problems with retaining chefs and passengers not be as pleased as in the past with crew interaction providing an overall polished and positive experience. Clearly Silversea has admitted this as well.
I pause, however, and ask: Is there a reason the 800 pound elephant is not being addressed, to wit: The skyrocketing cruise fare prices? It may be that Silversea will need to adjust its pricing (possibly swallowing some pride) so as to increase its passenger loads and loyalty.
So, as I said, it may be a very positive thing that these concerns are aggressively being addressed, or it may be a signal that it is too little too late. I really don't know.
With the recent news from Regent and now this from Silversea, it does show the benefits of Seabourn being part Carnival Corp. Fuel, operations, cash flow, credit, etc. as part of a behemoth allows Seabourn to continue profitably if not only because of the quality of its product, but its ability to efficiently cope with (hopefully) short term problems in a way that not only allows its service and products to remain consistent, but to improve.
Hold on to your seats. I think it may be a bumpy ride.
Briefly, Silversea has shaken up its hotel operations by firing senior vice president for fleet operations Rocco Auteri and vice-president of hotel operations Silvio Rossi and transferring operations to Ft. Lauderdale from Monaco, where Christian Sauleau will be located. It is also expanding its use of V.Ships for crew staffing and management.
Plans for a second new build are not necessarily on hold, but the option has not been exercised. While Silversea is in the beginning stages of a $500 Million dollar expansion and upgrade, Mr. Perraso made a very telling statement, "The credit crunch is also a factor. We have strong support from our lenders but in this climate there are doubts about syndication.”
And then there is the final quote from Mr. Perasso, "We have to increase customer loyalty and we will try do that through crew excellence".
What does this mean? I have previously commented that Silversea was for sale and that it was having serious problems retaining both passengers and crew. While I was slammed for saying such terrible things, it seems that now - a year plus later - it is all true.
Connecting the dots, Silversea announced its major expansion - leveraging its assets rather than paying for new assets - with the goal of attracting investors. Silversea placed such a high value on itself that the potential investors balked...and now they are simply not an option. I do not know what the means in the way of its ability to service its debt, but..........
Silversea has needed more passengers for quite a while. So about two years ago it announced it wanted at least 50% of its passengers to come from Europe; not something that encourages U.S. travel agents to push their product. Clearly that has not worked sufficiently as far as repeat passengers go as is evidenced by the comment about increasing loyalty.
While I again commented negatively on the announcement earlier this year that Silversea's passenger count was up over 30% (for how could that possibly happen if its ships were previously sailing at anything but half of capacity?), the problem with a lack of passenger loyalty is now obviously admitted. (And it costs a lot more to find new clients than to retain present ones!)
I had also previously commented that Silversea was having problems with retaining chefs and passengers not be as pleased as in the past with crew interaction providing an overall polished and positive experience. Clearly Silversea has admitted this as well.
I pause, however, and ask: Is there a reason the 800 pound elephant is not being addressed, to wit: The skyrocketing cruise fare prices? It may be that Silversea will need to adjust its pricing (possibly swallowing some pride) so as to increase its passenger loads and loyalty.
So, as I said, it may be a very positive thing that these concerns are aggressively being addressed, or it may be a signal that it is too little too late. I really don't know.
With the recent news from Regent and now this from Silversea, it does show the benefits of Seabourn being part Carnival Corp. Fuel, operations, cash flow, credit, etc. as part of a behemoth allows Seabourn to continue profitably if not only because of the quality of its product, but its ability to efficiently cope with (hopefully) short term problems in a way that not only allows its service and products to remain consistent, but to improve.
Hold on to your seats. I think it may be a bumpy ride.
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